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AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Managing Phone Call Participants in the AT&T Office@Hand Desktop and Web #96690

 

You can add and manage up to eight additional participants to an active phone call in the AT&T Office@Hand App for desktop, web, and mobile, along with the AT&T Office@Hand Phone. To invite participants to a conference call, go to Starting a Conference Call in the AT&T Office@Hand Desktop and Web.

 

Adding participants to a call in the desktop and web app

NOTE: These steps apply to both an active conference call and an individual live call.

  1. During an active phone call, click the Add button.

    Image of step 1.

  2. Enter a name, extension, or phone number. Click the green Phone button to call.
  3. When the participant answers the call, click the Call list icon in the upper right.

    Image of steps 2 and 3.

  4. Click the Merge with active call icon to the right of the first call in the list.

    Image of step 4.

    Your screen will display the combined calls as a conference call.

    Image of the conferenec call screen.

 

Viewing call participants in the desktop and web app
NOTE: These steps apply only to an individual live call.

 

To view participants during a conference call, click the Participants icon at the upper right. The participant list will appear in the window.

 

Image of the participants icon.

 

Removing participants from a call in the desktop and web app

You must be the host to remove participants from a conference call.

NOTE: These steps apply only to an individual live call.

  1. Click the Participants icon.
  2. Click the Remove participant icon next to the person you want to remove.

    Image of steps 1 and 2.

  3. Click Remove to confirm.

    Image of step 3.

 

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