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AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Managing Attached Files in the AT&T Office@Hand Mobile
Article #69815

The purpose of this article is to provide instructions on how to view, download, share, and delete an attached file in the AT&T Office@Hand Mobile.

If you or another user attaches a file to a message, there are several actions you can take, such as viewing, sharing, downloading, or deleting a file in the AT&T Office@Hand Mobile.

For information visit Deleting Attached Files in the AT&T Office@Hand Mobile.

Downloading a file

If a file was attached from a mobile device or computer source and not Google Drive, you can download that file onto your mobile device. To download a file, follow these steps:

  1. Navigate to Message via the bottom menu bar.
  2. Select a conversation from the conversation list.
  3. Locate and open the file you’d like to download in the message thread.
  4. Tap the three-dot icon at the top right.
  5. Select Save from the drop-down menu.

If you are downloading audio or a video file, tap and hold on to the file, then select a browser to download the file.

Sharing a file

If you or another user has shared a file, you can share that file with any user, group, or team in the mobile app.

To share an attached file, follow these steps:

  1. Navigate to Message via the bottom menu bar.
  2. Select a conversation from the conversation list.
  3. Locate and open the file you’d like to share in the message thread.
  4. Tap the three-dot icon in the top right corner of the app.
  5. Select Share file from the drop-down menu.

If you are sharing audio or a video file, tap and hold on to the file, then tap the share button.

Keywords: AT&T Office@Hand Mobile, mobile app, manage files, attach files, files, downloading files, sharing files