AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Manage voicemail with AT&T Collaborate

As an administrator for the AT&T Collaborate SM service with permissions to manage sites, you can manage voicemail access and greetings. Users call the voicemail access number to set up their personal voicemail greeting, retrieve their messages, and use other voicemail features. The AT&T Collaborate voicemail quick reference guide provides users with information about how to set up voicemail using their desktop phone.

Manage voicemail access

You can choose a voicemail access phone number for your site and specify voicemail box limits.

Note: If you’re already managing a site, start at step 3.

  1. On the Collaborate homepage, click Select a site or Switch sites, and then search for and select the site you want to manage.
  2. On the left menu, expand Administration, and then click Features. The Site feature settings page appears.
  3. In the Voicemail section, under Status, click Off to turn the feature on, and then click Edit. The Voicemail page appears.
  4. To enter a voicemail access phone number, do 1 of these things:
    – Enter a phone number or an extension.
    – Click the Search icon and select a phone number.
    Note: If you choose a number from the list of available numbers, the extension is automatically updated. You can also update the extension manually.
  5. To allow users to access their mailboxes by entering either their full phone number or just their extension, check Allow phone numbers and extensions.
  6. To reset the voicemail PIN, click Reset PIN, enter the new PIN twice, and then click Reset.
  7. To turn on message aging, under Message limits, check the Turn on message aging box.
    Note: If you don’t turn on message aging, messages are stored indefinitely.

    • Select the total number of voicemail message minutes that can be stored and the maximum numbers of days that messages can be stored.
  8. When you’re finished, click Save.

Add a voicemail greeting

Voicemail greetings play when a user accesses voicemail. They’re set at the company level and apply to all sites.

  1. To switch from site view to company view, on the Collaborate homepage, next to the site name at the top of the page, click the x icon.
  2. When you’re prompted about whether you want to switch to company view, click Continue.
  3. On the left menu, expand Administration, and then click Enterprise settings. The Company settings page appears.
  4. In the Voicemail section, click Edit. The Voicemail greetings page appears.
  5. Select Default message or Custom message.
    • To upload a custom message, click Upload, enter an audio file name, locate the file you want to upload, and then click Save.
    • To record a message, click Record, enter a file name, and then click the REC icon. When you’re finished, click Save.
      For more information about recording, see Manage messages and announcements.
  6. When you’re finished, click Save.