AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Manage voicemail with AT&T Collaborate

As an administrator for the AT&T Collaborate SM service with permissions to manage sites, you can manage voicemail access and greetings. Users call the voicemail access number to set up their personal voicemail greeting, retrieve their messages, and use other voicemail features. The AT&T Collaborate voicemail quick reference guide provides users with information about how to set up voicemail using their desktop phone.

Manage voicemail access

You can choose a voicemail access phone number for your site and specify voicemail box limits.

Note: If you’re already managing a site, start at step 3.

  1. On the Collaborate homepage, click the plus sign to the right of “Users” to expand the list, and then click Manage users.

    On the Collaborate homepage, click the plus sign to the right of "Users" to expand the list, and then click Manage users.

  2. The “Manage Users” page appears. Click the last name of the user you would like to view.

    The "Manage Users" page appears. Click the last name of the user you would like to view.

  3. Under the “Call handling” tab, select Set up voicemail.

    Select Set up voicemail.

  4. To reset the voicemail PIN, click Reset PIN.

    To reset the voicemail PIN, click Reset PIN.

  5. Enter the new PIN twice, and then click Reset.

    Enter the new PIN twice, and then click Reset.

  6. In the Voicemail section, under Status, click Off to turn the feature on, and then click the Edit icon to view the “Voicemail” page.

    In the Voicemail section, under Status, click Off to turn the feature on, and then click the Edit icon to view the "Voicemail" page.

    click the Edit icon to view the "Voicemail" page.

  7. Select or deselect the check boxes to the left of all options.

    ect or deselect the check boxes to the left of all options.

  8. When you’re finished, click Save.

Add a voicemail greeting

Voicemail greetings play when a user accesses voicemail. They’re set at the company level and apply to all sites.

  1. On the left menu, expand Administration, and then click Company settings.
  2. In the Voicemail section, click Edit. The Voicemail greetings page appears.
  3. Select Default message or Custom message.
    • To upload a custom message, click Upload, enter an audio file name, locate the file you want to upload, and then click Save.
    • To record a message, click Record, enter a file name, and then click the REC icon. When you’re finished, click Save.
      For more information about recording, see Manage messages and announcements.
  4. When you’re finished, click Save.