Manage messages and greetings with AT&T Collaborate

As a user with the AT&T Collaborate SM service, you can manage your voicemail settings and greetings. Your voicemail settings also apply to other messaging features, such as fax messaging, that your administrator turns on for you.

Manage voicemail

1. On the Collaborate homepage page, on the left menu, click Features. The Features page appears.
2. In the Voicemail section, click Edit. The Manage messages page appears.
3. In the Voicemail section, next to Manage voicemail:
   • To set up the feature, click Set up. The Manage voicemail page appears.
   • To turn the feature on, under Status, click Off.
   • To make changes to the feature settings, click the Edit icon. The Manage voicemail page appears.
4. Determine how to treat calls and callers:
   • You can send all calls, busy calls, and unanswered calls to voicemail.
   • You can also let callers press 0 after they hear your voicemail greeting to be transferred to the number you specify here.
5. Under Optional settings, decide what happens after callers leave a message. Determine whether you want to:
   – See a message waiting indicator light on your phone.
   – Receive an email notifying you that you have a new message.
   – Receive a copy of the message as a WAV file attached to an email.
   Note: If you have fax messaging assigned to you, these settings apply to fax messages, too. Fax messages are stored and presented in TIFF format.
6. To use your name in greetings, check Use a personalized name file for Auto Attendant and voicemail.
7. Click Save.

Manage fax messaging

1. On the Collaborate homepage page, on the left menu, click Features. The Features page appears.
2. In the Voicemail section, click Edit. The Manage messages page appears.
3. In the Voicemail section, next to Fax messaging:
   • To turn the feature on, under Status, click Off.
   • To view your feature settings, click the Edit icon. The Fax messaging page appears with your fax messaging phone number and extension. Share this information with anyone who needs to send you a fax message.

Manage voicemail options and greetings

You can manage your voicemail options and greetings from Collaborate or by dialing in to voicemail and following the prompts. The instructions here show the Collaborate method. For information about how to manage your greetings by dialing in to your voicemail using your desk top phone, see the Voicemail quick reference guide.

1. On the Collaborate homepage page, on the left menu, click Features. The Features page appears.
2. In the Voicemail section, click Edit. The Manage messages page appears.
3. In the Announcements and greetings section, next to 1 of these options, click the Edit icon:
   – Greetings – On the Greetings page, choose the greetings callers hear when you’re on a call or don’t answer.
   – Announcements – On the Greeting repository page, create or choose a greeting.
4. When you’re finished, click Save.