Manage site profiles and caller ID with AT&T Collaborate

With the AT&T Collaborate SM service, caller ID settings define what identifying information appears on the device of the people you call.

Caller ID has company-level and site-level settings. Company-level settings apply to all users throughout an organization unless you define site-specific or user-specific settings. The order of precedence starts with a user, then a site, and then the company.

If you make no changes to the settings, the company settings are:

External calls show the caller’s phone number.

Inter-site calls (to someone at a different site within the same company) show the caller’s site prefix and extension or just the extension if no site prefix is defined.

Intra-site calls (to someone at the same site) show the caller’s extension.

In this guide, you’ll learn how to:

Manage company level caller ID settings
Manage site-level caller ID settings
Manage user-level caller ID
Block caller ID
Manage a site profile

Manage company-level caller ID settings

1. On the Collaborate homepage, on the left menu, expand Administration, and then click Company settings. The Company settings page appears.
2. In the Caller ID settings section, click Edit. The Caller ID settings page appears.
3. Choose what to show for calls made within the company:
   – To show just the user’s extension, select Show extension.
   – To identify the user’s site, select Show local area prefix and extension.
   – To show the user’s entire phone number, select Show phone number.
4. Choose what to show for calls made within a site:
   – To show just the user’s extension, select Show extension.
   – To identify the user’s site, select Show local area prefix and extension. 
   – To show the user’s entire phone number, select Show phone number.
5. Click Save.

Manage site-level caller ID settings

1. On the Collaborate homepage, click View site, and then search for or select the site you want to manage. The homepage for that site appears.
2. On the left menu, expand Administration, and then click Features. The Features page appears.
3. In the Caller ID section, click Edit. The Caller ID page appears.
4. Specify which caller ID settings to use:
   – Use company settings
   Note: If you use company settings, you see the settings that have been applied to your company.
   – Use site setting
   Note: If you use this option, go on to step 5.
5. Under For calls made to numbers outside your company, choose 1 of these options:
   • Show the user’s caller ID information to the call recipient
   • Show the site’s caller ID information to the call recipient
6. Under For calls made to numbers inside your company, choose 1 of these options:
   • Show an extension
   • Show the site prefix and extension
   • Use the same setting for calls made to numbers outside the company
7. Under For calls made to numbers within a site, choose 1 of these options:
   • Show an extension
   • Show the site prefix and extension
   • Use the same setting for calls made to numbers outside the company
8. Click Save.

Manage user-level caller ID

1. On the Collaborate homepage on the left menu, expand Users, and then click Manage users. The Manage users page appears.
2. Search for or select the user you want to manage. The manage page for the user appears.
3. On the manage page for the user, click Adjust settings. The Manage settings page appears.
4. Click Basic Voice Seat. The Basic features page appears.
5. On the Basic features page, in the Caller ID section, click Edit. The Caller ID page appears.
6. Select which caller ID settings to apply for the user:
   • Use site settings
   • Use the user-specific settings
     – If you chose User the user-specific settings, select 1 of these options:
     • Show user’s phone number
     • Show site’s caller
       Note: The site caller ID name and number appear. For more information about site-level caller ID settings, see Manage site-level caller ID settings.
7. Click Save.

Block caller ID

Any caller can enter *67 to block their caller ID for a single call. The following procedure sets up caller ID blocking for all calls.

1. On the Collaborate homepage, on the left menu, expand Users, and then click Manage users. The Manage users page appears.
2. Search for or select the user you want to manage. The manage page for the user appears.
3. On the manage page for the user, click Adjust settings. The Manage settings page appears.
4. Click Basic Voice Seat. The Basic features page appears.
   If caller ID isn’t available, click Assign features, in the Caller ID section, check the box, and then click Assign.
5. To turn on this feature, under Status, click Off. The status changes to On.
6. To make changes to this feature, click Edit. The Caller ID page appears.
7. At the bottom of the page, check Enable caller ID blocking on outgoing calls, and then click Save.

Manage a site profile

1. On the Collaborate homepage, click Select a site or Switch sites, and then search for or select a site.
2. In the Site information section, click Edit site information. The Edit site information window opens.
3. Update the site’s name, time zone, and the 2nd line of the address (for floor numbers and so on), and then click Save.
   Site names appear in the directory. By default, the system uses the site’s city as the site name.
   The time zone is used when creating users and is set by the system to the expected time zone for your site’s address. If you change the time zone, the one you specify will be used when creating users.
4. To update the caller ID phone number, in the Site information section, next to Phone number, click Edit caller ID. The Caller ID page appears.
5. Decide which caller ID settings to apply:
   – To use the company’s caller ID settings, select Use company settings.
   – To set caller ID specific to this site, select Use site setting.
   • Enter or search for and select a phone number to use for the caller ID for this site.
   • Select the caller ID information to show for calls made to:
     • Numbers outside the company
     • Numbers inside the company
     • Numbers within the site
       Note: The caller ID phone number can be used for all calls made at this site. To manage caller ID information for individual users, see Manage user features.
6. When you’re done, click Save.