Manage Call Settings for a User in AT&T Collaborate Enhanced Mobile

You can activate and then manage the AT&T Collaborate™ call forwarding function for a selected user. First, you activate call forwarding. Users can then manage call forwarding and ringing settings on their AT&T Collaborate homepage. You can also manage these settings for the user.

Features affecting how incoming calls are processed are grouped by forwarding preconditions, basic call forwarding features, and advanced ringing settings.

Advanced ringing settings provide flexibility for how callers can reach the user. Forwarding preconditions take precedence and override basic and advanced conditions.

These are some examples of preconditions:

When a user can’t accept calls for a few hours, turn on the Do Not Disturb call forwarding precondition. Other forwarding settings are temporarily ignored and all calls go to voicemail or receive a busy signal.
When you don’t want the user to accept calls from callers who hide their caller ID, turn on the Anonymous Call Rejection precondition. Calls without caller ID are automatically rejected.
When you want to forward this user’s incoming calls to a common forwarding number specified for the location, you can manage location night forwarding and then turn on Location Night Forwarding for this user. Location Night Forwarding overrides all other call forwarding settings.
You can define selective criteria rules that evaluate an incoming call to determine whether to pass the call on to the user’s basic or advanced call forwarding settings. For example, when you want to screen calls based on particular phone numbers or the time of day, set Selective Call Acceptance and Selective Call Rejection criteria as preconditions.

Activate call forwarding

Manage call forwarding preconditions

Manage basic call forwarding

Manage advanced ringing settings

Activate call forwarding

On the AT&T Collaborate homepage, in the Users widget, click View and Manage. The View Users page appears, listing all users.
Locate the user whose call forwarding you want to activate, and click the edit icon ( ). For help searching, see Use Search.
On the left menu, click Features.
Scroll down to Call Forwarding (includes, Always, Busy, No Answer, Not Reachable, and Selective).
To turn the feature on, click No. Yes appears and the button turns from red to green.

Manage call forwarding preconditions

Follow the steps for Activate call forwarding.
Click the Edit icon ( ) icon to the right.
On the left menu, click Forwarding Preconditions.
Turn on Location Night Forwarding for this user:
– Under Location Night Forwarding, select Location Night Forwarding (User Level).
– Slide the switch to the right (on).Click Save Changes.
Note: Users can view but not manage Location Night Forwarding. They can view the setting from their AT&T Collaborate homepage.
Turn on Do Not Disturb:
–        Under Do Not Disturb, slide the switch to the right (on)
.-        For a ring reminder indicating that Do Not Disturb is turned on, check the Play Ring Reminder when a call is blocked box.
–        Click Save Changes.
Turn on Anonymous Call Rejection:
– Under Anonymous Call Rejection, click the off switch. It changes to on.
– Click Save Changes.

Collaborate will reject calls that are marked Private. Calls marked Unavailable or with other caller ID values will be accepted. Rejected callers receive a message that states that the user doesn’t accept calls from unidentified callers.
Add Selective Call Rejection or Selective Call Acceptance criteria:
–        Under Selective Call Rejection or Selective Call Acceptance, click Add New Criteria. For each setting, you can specify whether the criteria results in calls being rejected or accepted. An accepted call will be processed for call forwarding or will ring the user’s phone if the user has no call forwarding set.

–        When a warning message appears, click Proceed. The Selective Call Rejection or Selective Call Acceptance – Add Criteria page appears.

–        Enter a description, select a behavior, and then select schedules (Business and Holiday).

– Select call forwarding preferences. If your chose From following phone numbers, click Add Phone Number and enter up to 12 phone numbers, using 10 digits.
–        Click Add.

Note: Selective Call Acceptance is available only if your company purchased the AT&T Collaborate ─ Enhanced Voice Features Bundle.
To manage Selective Call Rejection or Selective Call Acceptance criteria:
–        Under Selective Call Rejection or Selective Call Acceptance, click Manage to the right of the criteria you want to change.

–        When you receive a warning message, click Proceed. The Selective Call Rejection or Selective Call Acceptance – Manage Criteria page appears.
–        Change the description, select an action, and then select schedules (Business and Holiday).

–        Under Calls, select call forwarding preferences, enter up to 12 phone numbers (using 10 digits), and then click Save.

Manage basic call forwarding

If you’re starting from the AT&T Collaborate homepage, follow the steps under Activate call forwarding, and then click the Edit icon ( ) icon to the right.
Scroll down to Basic Forwarding Settings.
To forward all calls to the another phone number, set Call Forwarding Always:
–        Under Call Forwarding Always, slide the switch to the right (on).
–        Enter the phone number or extension where calls will be forwarded.
–        If you want a tone to play when a call is forwarded, check the Play Ring Reminder when call is forwarded box.
–        Click Save Changes.
To forward calls that come in while a user’s phone is busy, set Call Forwarding Busy:
–        Under Call Forwarding Busy, slide the switch to the right (on).
–        Enter the phone number where calls will be forwarded.
–        Click Save Changes.
To forward calls when the user doesn’t answer within a specific number of rings, set Call Forwarding No Answer:
–        Under Call Forwarding No Answer, click the off switch. It changes to on.
–        Enter the phone number where calls will be forwarded.
–        Enter the number of times the phone will ring before the call is forwarded.
–        Click Save Changes.
To forward calls when the network can’t reach the user’s device (such as during a local power outage), set Call Forwarding Not Reachable:
–        Under Call Forwarding Not Reachable, slide the switch to the right (on).
–        Enter the phone number where calls will be forwarded.
–        Click Save Changes.
To forward calls to voicemail, set Voice Management options:
–        Under Voice Management, slide the switch to the right (on).
–        To send callers to voicemail, check one or more of the following boxes:
o    Send All Calls to Voicemail
o    Send Busy Calls to Voicemail
o    Send Unanswered Calls to Voicemail
–        To transfer callers to a specific phone number when they press 0, check the Transfer on “0” to Phone Number box, and then enter a phone number (using 10 digits) in the empty field.
–        Click Save Changes.

Manage advanced ringing settings

Note: You can have only one active advanced ringing setting at time.

If you’re starting from the AT&T Collaborate homepage, follow the steps under Activate call forwarding and click the Edit icon ( ) icon to the right.
On the left menu, click Advanced Ringing Settings.
To forward certain incoming calls to another number, set Call Forwarding Selective:
–        Under Call Forwarding Selective, slide the switch to the right (on).
–        Enter the number where the call will be forwarded.

–        If you want a tone to play when a call is forwarded, check the Play Ring Reminder when call is forwarded box.
–        To add criteria:
o    Click Add New Criteria.

o    When you receive a warning message, click Proceed.

The Call Forwarding Selective – Add Criteria page appears.
o    Enter a description, select Forward to behavior, and then select schedules (Business and Holiday).

o    Select call forwarding preferences. If you chose From following phone numbers, and want to add specific phone numbers, click Add Phone Number and enter up to 12 phone numbers, using 10 digits.
o    Click Add.

–        To manage criteria:
o    Locate the criteria you want to change and click Manage.

o    When you receive a warning message, click Proceed.
The Call Forwarding Selective – Manage Criteria page appears.
o    Change the description, select an action, and then select schedules (Business and Holiday).

o    Select call forwarding preferences. If you chose From following phone numbers, and want to add specific phone numbers, click Add Phone Number and enter up to 12 phone numbers, using 10 digits.

o    Click Save.
To have up to 10 phone numbers ring simultaneously when calls are received on the user’s AT&T Collaborate phone number, set Locate Me Simultaneous Ringing Settings. (The first phone answered is connected.)
–        Slide the switch to the right (on).
–        If you don’t want other numbers to ring when the user is on a call, check the Do not ring my Simultaneous Ring Numbers if I’m already on a call box.

–        Enter up to 10 phone numbers (using 10 digits) that will ring, in addition to the primary number, when a call comes in.
–        To turn on answer confirmation, to the right of the phone number, click No. Yes appears and the button turns from red to green.

+

–        To add more settings, click Add New Criteria:
o    When you receive a warning message, click Proceed.

The Simultaneous Ring – Add Criteria page appears.
o    Enter a description, select a behavior, and then select schedules (Business and Holiday).

o    Under Calls, select call forwarding preferences. If you chose From following phone numbers, and want to add specific phone numbers, click Add Phone Number and enter up to 12 phone numbers, using 10 digits.
o    Click Add.

–        To manage criteria, click Manage to the right of the criteria you want to change:
o    When you receive a warning message, click Proceed. The Simultaneous Ring – Manage Criteria page appears.
o    Enter a description, select an action, and then select schedules (Business and Holiday).

o    Under Calls, select call forwarding preferences. If you chose From following phone numbers, and want to add specific phone numbers, click Add Phone Number and enter up to 12 phone numbers , using 10 digits.

o    Click Save.
To define a list of up to 5 phone numbers, not including the user’s hosted voice number (or desk phone), that are alerted sequentially when incoming calls match the specified criteria, set Locate Me Sequential Ring Settings:
–        If you want calls to ring the user’s desk phone, check Call my Hosted Voice Number first.
–        Select a number of rings for the user’s hosted voice phone number.
–        Check Continue the sequential ring process if my Hosted Voice Number is busy, if applicable.
–        If you want the caller to be asked if they want to leave voicemail instead of waiting to locate the user using the sequential calling list, check Let callers bypass the Locate Me – Sequential Ring process.

–        Enter phone numbers (using 10 digits), and for each phone number, click No until it turns to Yes to turn on answer confirmation.

–        To add more settings, click Add New Criteria.

o    When you receive a warning message, click Proceed. The Sequential Ring – Add Criteria page appears.
o    Enter a description, select an action, and then select schedules (Business and Holiday).

o    Select call forwarding preferences. If you chose From following phone numbers and want to add specific phone numbers, click Add Phone Number and enter up to 12 phone numbers, using 10 digits.
o    Click Add.

–        To return to the Manage Forwarding and Ringing page, click Back.
–        To manage criteria, click Manage to the right of the criteria you want to change:

o    When you receive a warning message, click Proceed. The Sequential Ring – Manage Criteria page appears.
o    Enter a description, select a behavior, and then select schedules (Business and Holiday).

o    Select call forwarding preferences. If you chose From following phone numbers, and want to add specific phone numbers, click Add Phone Number and enter up to 12 phone numbers, using 10 digits.

o    Click Save.