Making and Receiving Calls in the AT&T Office@Hand Phone #96697

To make and receive calls using the AT&T Office@Hand apps:

• Make sure phone features are turned on in your account.
• Determine if your extension has a DigitalLine.
  • If it does, you can make calls directly.
  • If it doesn’t, you can use the RingOut feature for Phone app to make calls.
• Depending on the location of the person you’re trying to call, you may need to use a specific dial plan.
• Make sure you’ve set up your microphone and speakers for calls.

This article covers individual calls, but you can also handle multiple calls at once in the AT&T Office@Hand Phone.

Making calls

Making a call using the dialpad

1. Open the AT&T Office@Hand Phone desktop app.
2. Click the phone icon in the top navigation bar.
3. You can leave the default Caller ID or select a new number from the dropdown. You can also change your default Caller ID.

   

4. You can use the dialpad to place your call a few ways:
   • Enter the contact name or phone number in the To: field. Click your contact’s name in the list that appears, then click the green phone button to start the call.
   • Click the plus icon to the right of the To: field to open your AT&T Office@Hand
     Contacts list. Search for a contact’s name, then click the contact to see their information. Click a phone number or extension and the name will appear in the To: field of the dialpad. Click the green phone button to start the call.
   • Click the clock icon in the top navigation bar to see your recent call history, and double-click a contact to place the call.
   • Click the number keys to enter a phone number on the dialpad, then click the green phone button to start the call.

     

Receiving calls

When you receive a call, you have several options:

• Forward: Forward the incoming call to another number. Click the Forward button, enter the number you want to forward the call to, then click Forward again.
• Reply: Respond to the caller with an automated voice message. Select one of the preset messages or enter a custom message in the text field. Then click Send.
• Ignore: Click to silence the call. The call will ring as normal for the caller and then go to voicemail.
• To Voicemail: Click to send the call directly to your voicemail. To use this option, you’ll need to configure your voicemail settings in your online account.
  • To screen a voicemail, click the arrow to the right of To Voicemail. Click Screen Voicemail, and you can listen to a message as it is being left with the option to Pick Up the call or Stop Listening.

    

• Answer: Answer the incoming call.

NOTE: Once you’re on a live call, the dialpad will show a different set of options.

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