Making a Call in the AT&T Office@Hand App Desktop and Web
Article #69774

This article provides information on how to make a call in the AT&T Office@Hand app.

You can make a call within the AT&T Office@Hand app to other users within your organization, and if your extension has a DigitalLine, you can make outgoing calls. In order to use this feature, it must first be enabled at the account level.

Starting a call using the dial pad

1. Click the Dial pad icon at the top right of the app.
2. Leave the default Caller ID or select a new number in the Call from drop down list.
3. Enter a number in the dial pad and dial the number in one of two ways:
   • Type the name or phone number of the person you’d like to call to populate a list of options.
   • Select the contact you’d like to dial to start a call.
   • Manually press the keys on the dial pad to dial a number.
   • Click the call button to start the call.

     

There are several other ways you can make a call in the AT&T Office@Hand app.

• Selecting the Dial pad icon at the top right.
• Hovering over the Call History section via the Phone menu and selecting the Start call plus button that appears at the far right.

  

• Clicking on the Phone icon anywhere within the app.

  

• Placing a call through the Recent calls clock icon.

  

• Using the Make a call button.

  

Change your outbound Caller ID

1. Click the Call from the drop-down menu to select from the list of available Caller IDs.
2. To change the default Caller ID, go to the Settings > Phone > Caller ID menu of the AT&T Office@Hand app.

   

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