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AT&T Office@Hand

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Making a Call in the AT&T Office@Hand App Desktop and Web
Article #69774

This article provides information on how to make a call in the AT&T Office@Hand app.

You can make a call within the AT&T Office@Hand app to other users within your organization, and if your extension has a DigitalLine, you can make outgoing calls. In order to use this feature, it must first be enabled at the account level.

Starting a call using the dial pad

  1. Click the Dial pad icon at the top right of the app.
  2. Leave the default Caller ID or select a new number in the Call from drop down list.
  3. Enter a number in the dial pad and dial the number in one of two ways:
    • Type the name or phone number of the person you’d like to call to populate a list of options.
    • Select the contact you’d like to dial to start a call.
    • Manually press the keys on the dial pad to dial a number.
    • Click the call button to start the call.

      Click the call button to start the call.

There are several other ways you can make a call in the AT&T Office@Hand app.

  • Selecting the Dial pad icon at the top right.
  • Hovering over the Call History section via the Phone menu and selecting the Start call plus button that appears at the far right.

    Hovering over the Call History section via the Phone menu and selecting the Start call plus button that appears at the far right.

  • Clicking on the Phone icon anywhere within the app.

    Clicking on the Phone icon anywhere within the app.

  • Placing a call through the Recent calls clock icon.

    Placing a call through the Recent calls clock icon.

  • Using the Make a call button.

    Using the Make a call button.

Change your outbound Caller ID

  1. Click the Call from the drop-down menu to select from the list of available Caller IDs.
  2. To change the default Caller ID, go to the Settings > Phone > Caller ID menu of the AT&T Office@Hand app.

    To change the default Caller ID, go to the Settings > Phone > Caller ID menu of the AT&T Office@Hand app.

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