List of Configuration Changes Tracked in Audit Trail | AT&T Office@Hand
Article #94608
This article lists the configuration changes that are tracked in the AT&T Office@Hand Audit Trail.
Administrators can use the Audit Trail to monitor the following:
| Client |
Item |
Tracked |
| System Events |
Successful logins (Service Web only) |
Yes |
| Failed login & locked accounts due to bad passwords (all clients + integrations) |
Yes |
| Admin Level Changes |
Phone System |
Company Info (within a site) |
|
Yes |
| |
Yes |
| |
Yes |
| Company Info |
|
No |
| Admin Level Changes |
Phone Numbers |
Company |
Yes |
| Assigned |
Yes |
| Transferred & Vanity |
No |
| Common Phones |
No |
| Admin Level Changes |
Auto-Receptionist |
General Settings |
Yes, but see exceptions |
Yes |
| General Settings (exception) |
Site->Dial-by-Name Directory |
No |
| Site-> Call Recording |
Yes |
| IVR Menus |
Yes |
| IVR Editor |
No |
| Prompts Menu |
No |
| Admin Level Changes |
Groups |
Call Queues |
Yes |
| Paging Only |
Yes (delete only) |
| Shared Lines |
No |
| Park Locations |
Yes (delete only) |
| Call Monitoring |
No |
|
Others
Announcement-Only Extension (delete only)
Message_Only Extension (delete only)
Limited Extensions
|
Yes |
| Admin Level Changes |
Phones & Devices |
User Phones |
Yes |
| Common Area Phones |
Yes |
| Paging Devices |
Yes |
| Shared Lines |
Yes |
| Admin Level Changes |
Users |
User List |
Users with extensions |
Yes |
| Unassigned extensions |
Yes |
| Roles |
Yes |
| User Groups |
No |
| Templates |
Yes (apply only) |
| Admin Level Changes |
Call Log |
No |
| Admin Level Changes |
Billing |
License Purchases |
Yes |
| License Deletes |
Yes |
| Upgrades/Downgrades |
Yes |
| Admin Level Changes |
More |
Account Settings |
Appearance |
Yes (profile number only) |
| Custom Fields |
Yes |
| Multi-Site |
No |
| Site Codes |
No |
| Directory Integration |
No |
| Outbound Call Prefix |
Yes |
| Single Sign-on |
No |
| Session Timeout |
No |
| Hot Desk Session Timeout |
No |
| Meetings |
AT&T Office@Hand Video |
Rooms |
Yes |
| Meetings Settings |
Yes |
| AT&T Office@Hand Meetings |
Recording Management |
Yes |
| Meetings Settings |
No |
| User/Extension Level Changes |
Overview |
Not applicable |
| Messages |
Not applicable |
| Call Log |
No |
| Contacts |
No |
| User/Extension Level Changes |
Settings |
User Name/Ext. |
User Details |
Partial |
| Phones & Numbers |
Partial, Add/Delete number only |
| Screening, Greeting, & Hold Music |
Yes |
| Call Handling & Forwarding |
Yes |
| Messages |
Yes |
| Outbound Calls/ Faxes |
Caller ID |
Yes |
| Fax Settings |
Yes |
| Meetings |
Not applicable |
| Notifications |
Messaging Notifications |
Yes |
| User/Extension Level Changes |
Tools |
Not applicable |
| AT&T Office@Hand App Administration |
Administrators |
Administrators added or removed (First Last, Ext.) |
Yes |
| Company Settings |
Enable telephone service (on/off) |
Yes |
| Allow employees to add people (on/off) |
Yes |
File sharing (service, on/off)
e.g. Google Drive on/off, Evernote on/off, etc. |
Yes |
Allow Giphy sharing (max rating)
e.g. Max rating of PG-13 |
Yes |
| Data retention |
Policy set to N days |
Yes |
| Compliance exports |
Exports (on/off) |
Yes |
| Request/download export enabled/disabled for UserName |
Yes |
| Download requested by Name/Email |
Yes |
Key Words: AT&T Office@Hand, audit trail, configuration changes
Was this page helpful? Yes No