Intro to AT&T Office@Hand Admins | #96840

Admins have the highest level of permissions in the AT&T Office@Hand account. Only admins can add new admins.

To receive admin permissions, a user must be a coworker in the AT&T Office@Hand App. Guest users can’t be given admin permissions.

There are two types of admins: AT&T Office@Hand App admins and Super Admins.

AT&T Office@Hand App admins

AT&T Office@Hand App admins have access to administration and company settings in the AT&T Office@Hand Desktop, Web, and Mobile.

These admins can:

• Delete messages written by other people, or they can delete system-generated messages, such as when a user joins a team
• Manage the types of teams that can be created
• View, add, and manage your company’s AT&T Office@Hand App users
• Assign admin permissions to other coworkers
• Manage message data retention
• Manage file sharing

Super Admins

By default, the person who created your company’s AT&T Office@Hand account is the Super Admin for the AT&T Office@Hand App and the Admin Portal.

If another user becomes a Super Admin for the AT&T Office@Hand App, they don’t automatically become a Super Admin for the Admin Portal, and vice versa.

AT&T Office@Hand App Super Admins

These admins can:

• Assign Super Admin permissions to coworkers
• Access admin settings in the AT&T Office@Hand App, create other users, and manage company app settings
• View all private and public teams, join private teams, reassign team admins, and change team settings
• Request company data exports
• Add users, disable users, and edit basic user information

Admin Portal Super Admins

These admins can:

• Assign roles and permissions to other users
• Change the company’s name, street address, and other company settings
• Unlock accounts that were locked after multiple failed sign-in attempts
• Manage data retention for meeting recordings
• View company analytics related to messages and meetings
• Configure single sign-on settings
• Manage billing information
• Add users, delete users, and manage user settings
• Manage the company phone system, including phone numbers, devices, and call handling settings
• Set up and manage call queues, delegate lines, and other advanced phone features
• Create, edit, and assign user templates

Key Words: AT&T Office@Hand, Admin Portal, Online Account, Permissions, Admin, Super Admin

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