Intro and Enabling AT&T Office@Hand Cloud PBX for Microsoft Teams
Article #73291

• Enterprise-grade telephony for your Microsoft Teams users with a native user experience.
• Rich in PBX features:
• Basic call controls
• IVR and call handling
• Automatic call recording
• Call reports and analytics
• Call queues
• Full PSTN in more than 40+ countries, local and toll-free numbers in more than 100+ countries.
• Out-of-the-box native integrations to boost user productivity.
• No need to manage communications infrastructure, SIP trunks, or SBCs.
• No separate interfaces or downloads required, making adoption simple.
• Provides enhanced PBX and telephony tools for your teams to deliver a true productivity boost for your projects.
• Streamline the number of tools your users need to use, reducing cost, administration, and training.
• Take advantage of the latest enhanced communications to save cost and increase the level of service your users enjoy.

Admins can centrally manage their organization’s entire user base, including employees that are
Microsoft Teams members, from one intuitive interface. This integration also supports Single
Sign-on, so Teams users are automatically authenticated and connected to their AT&T Office@Hand communications account when they log in to Teams.

Since the AT&T Office@Hand Cloud PBX for Microsoft Teams integrates natively into Teams, users can enjoy the same Teams interface they’ve been using with no additional downloads, bots, or plugins. Users get the best of both Teams and AT&T Office@Hand platforms in one, improving productivity and making adoption simple since no retraining is required.

• 100% native Teams experience – Users with AT&T Office@Hand Cloud PBX enjoy the user experience that Microsoft has designed for Teams. All call features are retained from Microsoft Teams and documented by Microsoft.
• Total control – Users don’t have to do anything to use the service. There’s no software to install or manage, reducing the barriers to adopting the benefits of Teams integrated calling.

  

All of your users can communicate with each other and outside of the company on a single communication platform, regardless of whether they are Teams users, customers, or partners. Users can communicate and collaborate using any device and manage their communication preferences through our intuitive user portal.

AT&T Office@Hand Cloud PBX delivers critical requirements of both the IT teams and the business managers when looking to deliver productivity and user satisfaction improvements from fully using Microsoft Teams.

• IT administrators:
• Provide voice and calls to Microsoft Teams users
• Reduce the number of software products to manage without compromising user features
• Prefer to use Cloud services rather than capital expenditure on hardware and software
• No impact on their existing voice and IT infrastructure.
• Business managers:
  Want users to have increased efficiency by bringing together collaboration and calls without having an additional software suite to train or confuse users
• Have a simple subscription service without a large project and cost overhead
• Provide full communication mobility to users on PC, Mac, and Mobile devices
• Enable Bring Your Own Device (BYOD)

Leverage the AT&T Office@Hand Analytics Portal for valuable insights into your calls in Teams to identify key trends across employees, teams, and the company. Make impactful changes using real-time data to drive business decisions, set up automated alerts, and create targeted reports with simple and configurable out-of-the-box KPIs and metrics.

Offer users flexibility via our native integrations with a broad set of commonly used business apps. Spend less time switching between apps by making and receiving calls directly in your favorite productivity apps. Attach call log information and link to call recordings in your favorite
CRM.

With seven layers of enterprise-grade security and geo-redundant data centers located all around the world, AT&T Office@Hand’s industry-leading 99.999% availability ensures reliable HD audio wherever work finds you.

1. Log in as an admin to the AT&T Office@Hand Online Account.
2. From the Admin Portal, navigate to More.
3. Click Account Settings, then select Cloud PBX for Microsoft Teams.

   

4. Click Register Domain.

   

5. Log in to your Microsoft account.

   

   

   NOTE: It may take approximately 10 minutes to register your domain. You will receive an email once it’s finished.

6. Click Enable under Step 2.
7. Click the Copy icon to copy the access code, then click Login to Microsoft.

   

8. Enter the access code, then click Next. The process of connecting to Microsoft Teams will then start.

   

   NOTE: If the session expires before the trunk connection can be established, repeat Steps 6 to 8. After you successfully login into your Microsoft account, it will take several minutes to process the connection.