How to Activate Bulk Users | AT&T Office@Hand
Article #17538

This article provides information on how to activate bulk users in the AT&T Office@Hand online account.

1. Log in to your Office@Hand online account as an administrator.
2. Click Users > Unassigned Extensions.
3. Click Enable All.
4. Select one of the On-boarding Options.
   • Send invite – Set up a user by sending a welcome email with an activation link.
   • Activate by assigning credentials – Set up and activate a user by assigning credentials. No welcome email will be sent.
   • Activate later – Set up a user now but activate at a later time. No welcome email or notifications will be sent.

Send invite or activate later

1. Select Send invite or Activate later.
2. Enter your email to receive the template or click Download. You can select the file format (.xlsx or .xls) of the template.
3. Fill out the template, instructions will be included in the downloaded .xls file.
4. Click Browse to upload the .xls file.
5. Click Upload, then click Next > Done.

Note: You can choose how to notify the user under Onboarding Settings.

Activate by assigning credentials

1. Select Activate by assigning credentials.
2. Enter the credentials for the users. Follow the Password and PIN criteria as you type.
3. Select a Security Question and enter the Answer. The answer should be at least 5 letters.
4. Enter your email to receive the template or click Download. You can select the file format (.xlsx or .xls) of the template.
5. Fill out the template, instructions will be included in the downloaded .xls file.
6. Click Browse to upload the .xls file.
7. Click Upload, then click Next > Done.

Note: You can choose how to notify the user under Onboarding Settings.

Key Words: 17538, bulk user, activate users, bulk user activation, enable all users

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