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Generate Quality of Service Report on the AT&T Office@Hand Analytics Portal
Article #46710

This article provides an overview and steps to access the Quality of Service report on the AT&T Office@Hand Analytics portal.

Key Features and Benefits of QoS Reports

  • Powerful dashboard with interactive near real-time graphical representations of call and meeting quality information.
  • Access Quality of Service reports through the AT&T Office@Hand Analytics Portal

Proactive Monitoring

  • Identify potential issues based on patterns of drops in call quality.
  • Correct quality issues before they become disruptive to the organization.

Reactive Investigation

  • Effectively manage individual user escalations.
  • Identify problematic calls and identify their root cause.
  • Review the meeting quality during or after a meeting to fix any issues.
  • Investigate issues and easily pinpoint problems by utilizing key quality metrics (jitter, packet loss, bitrate and codecs), across locations, ISPs, and networks.

To view Quality of Service, follow the steps below:

  1. Log in to AT&T Office@Hand online account.
  2. Click Reports > Analytics.
  3. On the Analytics Page, hover on the buttons tab on the left and select Quality of Service.
  4. Select a tab to view.
    • Overview
    • Extensions
    • Calls
    • MOS Performance
    • Meetings – view QoS data for AT&T Office@Hand Video Meetings (Audio, Video, and Screenshare streams)

Keywords: 46710, Quality of Service, QoS, QoS report, Analytics