End-to-End Encryption for AT&T Office@Hand Video
Article #73437

This article provides agents with information covering the end-to-end encryption for AT&T Office@Hand Video.

End-to-End Encryption (E2EE) is a solution that protects your video conferencing content by making them accessible to participants only. End-to-end encryption is capable of:

• ensuring only your participants can access meeting contents,
• managing the confidentiality of audio, video, and chat during the meeting, and
• protecting your meeting contents (even from service providers).

With E2EE enabled, even if our AT&T Office@Hand cloud is fully compromised, the attacker still won’t be able to access your data.

Overview

Enabling end-to-end encryption for meetings requires all meeting participants to join using either the AT&T Office@Hand web client or the AT&T Office@Hand desktop or mobile.

Enabling this setting disables the following features:

• PSTN and VoIP calls (dial-in and Call me/Call out)
• Cloud recording
• Live transcript
• Closed captions

Anyone who has AT&T Office@Hand login credentials will be able to join E2EE meetings. However, only users who belong to paid accounts can initiate E2EE meetings. This includes both free and paid users in those accounts. Scheduling and starting ad-hoc E2EE meetings are not available for free accounts.

NOTE: Users will not be able to join by telephone, SIP/H.323 devices, as these endpoints do not support AT&T Office@Hand SDK to perform end-to-end encryption. You can turn on end-to-end encryption for both scheduled and instant meetings to mitigate risks and protect your sensitive information from SaaS vendors or any third parties.

This article provides instructions on how to enable E2EE and how to schedule E2EE meetings on the AT&T Office@Hand Desktop and Web.

End-to-End Encryption (E2EE) is a feature that protects your video meeting content by making them accessible to participants only. With E2EE enabled, even if our AT&T Office@Hand cloud is fully compromised, attackers still won’t be able to access your data.

Anyone who has AT&T Office@Hand login credentials will be able to join E2EE meetings. However, only users who belong to paid accounts can initiate E2EE meetings. This includes both free and paid users in those accounts. Scheduling and starting ad-hoc E2EE meetings are not available for free accounts.
NOTE: Users will not be able to join by telephone.

Enabling E2EE for AT&T Office@Hand Video meetings

You can enable E2EE for AT&T Office@Hand Video if your account has E2EE permission. If it’s not available, contact your admin.

Enabling this setting disables the following features:

• PSTN (dial-in and Call me/Call out)
• Cloud recording
• Live transcript
• Closed captions

The following are not supported in E2EE for AT&T Office@Hand Video:

• AT&T Office@Hand Rooms
• Non-Chrome browsers

Enabling E2EE in the Settings menu

1. Navigate to Settings via the left navigation bar.
2. Click Video on the left pane.
3. Click Edit at the far right of Video meeting settings under General. The Settings window will appear.

   

4. Click General.

   

5. Check the box for Use end-to-end encryption for instant meetings.
6. Click the Close X icon at the top right to exit and save the changes.