Disabling User Extensions in the AT&T Office@Hand Online Account
Article #74419

This article helps Administrators disable User Extensions in the AT&T Office@Hand Online Account.

You can disable a user or extension if it is currently unneeded but may possibly be used again in the future. Disabling a user extension will also automatically delete all the user’s previous messages in the AT&T Office@Hand app. You can choose to save conversations first before disabling the user extension.

NOTE: An active user extension cannot be disabled if it is currently assigned as the Operator Extension.

Checking the status of your User Extensions

1. Log in as an administrator to the AT&T Office@Hand Online Account.
2. From the Admin Portal, navigate to Users > User List > Users with Extensions.
3. Under the Status column, you can find the following statuses:
   • Enabled: Indicated by a green checkmark, this means that the extension is activated or enabled.
   • Disabled: Indicated by a red x mark, this means that the extension is disabled.
     The user will be restricted from inbound and outbound calls.
   • Not Activated: Indicated by a gray right-pointing arrow, this means that the extension is not yet activated. The user has not yet set up a password.

Disabling a User Extension

1. Log in as administrator to the AT&T Office@Hand Online Account.
2. Go to Admin Portal > Users > User List > Users With Extensions.
3. Click the More icon (3 vertical bullets) under the Actions column, opposite the user extension.
4. Select Disable.
5. Click Yes on the confirmation window.

Disabling multiple User Extensions

To disable multiple extensions at once, tick their corresponding checkbox and click Disable.

Keywords: AT&T Office@Hand, Users, disable users, disable extension

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