Creating Call Queue Templates in the Admin Portal │ AT&T Office@Hand #96432

This article provides information on how to create and apply call queue templates in the AT&T Office@Hand Online Account.

AT&T Office@Hand templates let admins use the AT&T Office@Hand Online Account to apply a set of configurations for multiple users at once. Applying call queue templates to your call queue groups will allow quick configuration changes to how calls will be queued once a set condition has been met.

1. Go to the Admin Portal and sign in.
2. Go to Users > Templates > Call Queue Settings.
3. Click the Add Call Queue Template button.

   

4. Enter a name for the call queue template and click Save.

You will be taken to the call queue template’s settings and configure its call handling rules.

Applying a Call Queue template

1.   Go to the Admin Portal and sign in.
2. Go to Users > Templates > Call Queue Settings.
3. Click the More icon at the far right of the template, then select Apply.

   

4. Check the box(es) next to the Call Queue group you want to apply the template, then click Apply.

   

5. Click Continue.
6. Check the box for Notify managers of this change by email to send a notification email to the call queue manager(s) that they’ve been assigned or removed as a manager of a call queue group. Enter additional email addresses who will receive a notification email when the template assignment is complete.
7. Click Apply Template.

   

Duplicating Call Queue templates

1. Go to the Admin Portal and sign in.
2. Go to Users > Templates > Call Queue Settings.
3. Click the More icon at the far right of the template and select Duplicate.

   

4. Enter the name of the template, then click Save.

Deleting Call Queue templates

1. Go to the Admin Portal and sign in.
2. Go to Users > Templates > Call Queue Settings.
3. Click the More icon at the far right of the template and select Delete.

   

4. Click Yes to confirm deletion.

You can also delete a template by selecting the template and clicking Delete Template at the bottom.

Key Words: AT&T Office@Hand, Online Account, Admin Portal, call queue, templates, create call queue template, 96432

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