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Creating and Managing Text Message Templates in the AT&T Office@Hand Desktop and Web

Article# 99538

 

This article provides information on how to create and manage text message templates in the AT&T Office@Hand Desktop and Web.

You can create personal text message templates and apply them when sending SMS messages.

 

Create a text message template

  1. Click Text in the navigation bar, then click the Send new text icon in the text message panel. Alternatively, open an existing message.
  2. Click the Use template icon in the compose message box.

    Image of steps 1 and 2.

  3. Click the New Template (plus) icon.

    Image of step 3.

  4. Enter a name for the template.
  5. Enter the content of the message.
  6. Click Save.

    Image of steps 4 through 6.

 

Apply a text message template to SMS

Once you’ve created a template, you can apply it to new SMS messages.

  1. Click Text in the navigation bar, then click the Send new text (plus) icon in the text message panel. Alternatively, open an existing message.
  2. Click the Use template icon in the popup.

    Image of step 2.

  3. Hover over the template you want to use, then click Apply.

    Image of step 3.

  4. Click Send or press Enter/Return on your keyboard.

 

Edit a text message template

You can make edits to existing SMS templates as needed.

  1. Click Text in the left navigation bar, then click the Send new text (plus) icon in the text message panel. Alternatively, open an existing text message.
  2. Hover over the template, then click the three-dot More icon.
  3. Click Edit.

    Image of steps 2 and 3.

  4. Make any edits to the name or description of the template, then click Save.

 

Delete a text message template

If you don’t use a template anymore, you can delete it from the list.

  1. Click the Text icon in the left navigation bar.
  2. Open an existing text, then click the Use template icon in the compose message box.
  3. Hover over the template, then click the three-dot More icon.
  4. Click Delete.

    Image of steps 3 and 4.

  5. Click Delete in the popup to confirm.

 

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