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AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Creating a New Team in the AT&T Office@Hand Desktop and Web #96716

 

In the AT&T Office@Hand App, teams are useful for discussing a specific task, project, or topic. The person who creates a team is the team’s admin, and can manage the team settings. You can create a team, duplicate a team, or convert a group message to a team.

NOTE: The ability to create teams is determined by your company admin.

 

Creating a team in the AT&T Office@Hand Desktop and Web

 

You have several options for creating a team:

  • Click the New actions button, then select Create team from the dropdown.
  • In the left panel, click the Create team icon to the right of the Teams header.
  • Convert an existing group into a team.
  • Duplicate an existing team.

 

Creating a team using the New actions button

  1. Click the New actions icon at the top right.
  2. Select Create team from the dropdown.

    Image of step 2.

  3. Enter a name for your team in the Team name field.
  4. In the Members field, add people by entering their names or email addresses.
  5. Describe your team in the Team description field (optional).
  6. In the Type of team dropdown, select Private or Public.
    • You can join a public team without an invite.
  7. Click the toggles to manage your team’s settings.
  8. Click Create. Once you’ve created your team, it will appear in the Teams section in the left panel.

NOTE: If you’ve added a non-AT&T Office@Hand user to a team using their email address, they’ll receive an invite that asks them to set up an AT&T Office@Hand account. Once they do, they’ll be added to the team as a guest.

 

Creating a team in the Message tab

  1. Go to Message in the navigation bar.
  2. Click the three-dot More icon in the upper right corner.
  3. Click the Create team icon.

    Image of step 3.

  4. Enter a name for your team in the Team name field.
  5. In the Members field, add people by entering names or email addresses.
  6. Describe your team in the Team description field (optional).
  7. In the Type of team dropdown, select Private or Public.
  8. Click the toggles to manage your team’s settings.
  9. Click Create. Once you’ve created your team, it will appear in the Teams section in the left panel.

    Image of the Create team dialouge

 

Converting a group to a team

You may start a group conversation, then realize it would work better as a team. Instead of creating a new team and losing your message history, you can convert an existing group into a team.

To convert a group to a team:

 

  1. Go to Message in the navigation bar.
  2. Select a group conversation from the left panel.
  3. Click the three-dot More icon in the top right.
  4. Select Convert to team in the dropdown.

    Image of step 4.

  5. In the popup window, enter a Team name.
  6. Click Convert to team.

    Image of steps 5 and 6.

 

Duplicating a team

  1. Go to Message in the navigation bar.
  2. Select the team you’d like to duplicate in the left panel to open the conversation.
    NOTE: You have to be the admin of a team to duplicate it.
  3. Click the three-dot More icon in the upper right corner of the conversation. Note: You can also click the three-dot More icon that appears next to the conversation name in the left panel.
  4. Select Duplicate team.

    Image of steps 1 through 4.

  5. Duplicating the team will copy the name, members, and type of team (private or public). In the Duplicate team window, update any of these fields and manage the team settings.
  6. Click Create to create and open your new team.

 

Managing team settings

  • Allow team members to add other members: Allow non-admin members to invite new members. This setting is only available for private teams. When a team is public, a user doesn’t need to be invited to join.
  • Allow members to post messages: Toggle this setting off to make this team read-only. Non-admins will be unable to post messages in the team.
  • Allow members to @team mention: Allow non-admins to use the @team mention in a message.
  • Allow members to pin post: Allow non-admins to pin posts in the conversation.
  • Allow members to add apps: Allow non-admins to add apps and add-ins.

 

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