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AT&T Workforce Manager

AT&T Workforce Manager strengthens communications between dispatchers and mobile workers, improves control over field operations, and delivers services faster and more efficiently. Make near real-time decisions about your mobile operations so you can save time and increase productivity.

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Create an alert in AT&T Workforce Manager

  1. Click on the menu icon Image of the menu icon. at the top right.

    Image of step 1.

  2. Click on Tracking.

    Image of step 2.

  3. Click on Alerts.

    Image of step 3.

  4. The list of configured Alerts displays.
  5. Click on the New button above the list.

    Image of steps 4 and 5.

  6. Click on the dropdown under “Alert type”.

    Image of step 6.

  7. Click on the desired alert type.

    Image of step 7.

  8. Click on the field under “Alert name” and enter a name for the alert.
  9. Click on the field under “Description” and enter a description for your alert.
  10. Click on the field under “Scorecard value” and enter the desired value.
  11. Scroll down the options.

    Image of steps 8 through 11.

  12. Set the desired options.
    Note: The options that display depend on the Alert Type selected.
  13. Scroll down the options.

    Image of steps 12 and 13.

  14. Click on the desired radio button under “Who does this alert apply to?” to either enable the alert for all users or select a desired user or group.
  15. Click on the field under “Add an email address” and enter the desired email address.

    Image of steps 14 and 15.

  16. Click on the plus symbol on the right side of the field.

    Image of step 16.

  17. Click the radio button to the left of the desired option under “Alert owner” to select if a specific user or group owns the alert.
  18. Click on the dropdown arrow under “Select user” or “Select Group”.

    Image of steps 17 and 18.

  19. Click on the desired user’s or group’s name.

    Image of step 19.

  20. Click on the Save button.

    Image of step 20.

  21. The alert saves.

    Image of step 21.