Configure User Phone Settings for Work/After Hours Call Forwarding and Voicemail | AT&T Office@Hand
Article #71203

This article provides information about how users can configure the phone settings for work/after hours call forwarding and voicemail on the AT&T Office@Hand app.

Most businesses have specific business hours instead of 24/7. Companies with particular schedules tend to handle incoming calls differently during work hours versus after hours. Here are its features:

• Users are enabled to configure call forwarding settings in AT&T Office@Hand App’s phone settings
• Users will be able to configure work hours call handling in-app and redirect to the Service Web to do after-hour call handling
• Users are enabled to configure work hours in phone settings. If users set work hours to a specific schedule, they can configure different call forwarding flows for work hours and after hours

Steps for setting-up Work/After Hours Call Forwarding and Voicemail

1. Launch the AT&T Office@Hand App.
2. Navigate to the Gear Icon (Settings) > Phone > Work Hours Edit button.
3. Choose the work hours from the default Always available to Specific work schedule. Click the Save button.
4. Click the Apply to drop-down Menu. Choose either Weekdays or All days. Click the Save button.
5. Configure further by clicking the Edit work hours button. Click Save.
6. To set your call forwarding rules for after hours, click the Advance settings. Click the Save button.
7. Repeat the procedure for Voicemail settings.

Keywords: AT&T Office@Hand, End user phone setting, Call Forwarding and Voicemail for Work/After Hours, Permanent End User Phone Settings

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