AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Use the dropdown to get support, access our business forums, or purchase this product

Compliance Exports Features in AT&T Office@Hand
Article #67860

This article contains information about RingCentral App Classic Compliance Export feature such as its availability, how to access it, and how it works if you have an AT&T Office@Hand Account.

Disclaimer: This article applies to the old version of the RingCentral App Classic.

Compliance Exports is a special RingCentral Classic feature, specifically built for companies and regulated industries, such as financial services, with compliance requirements for using electronic communication in the workplace. This feature is also a fail-safe way of preserving business communications for legal discovery or internal review.

Availability

All AT&T Office@Hand accounts (Standard, Premium, Enterprise)

Accessibility

  • The Compliance Exports section will appear on the RingCentral App Classic Administration page if the feature is included in your subscription. Only account administrators can access and enable Compliance Exports via the Administration page. When enabled, Administrators can grant access to other admins as well.
  • If you are an administrator and require access to this page, please contact AT&T Office@Hand Support for account verification so that you can be granted access.

How to enable Compliance Exports?

Follow the steps below to enable Compliance Exports:

  1. Click on your profile picture, click Administration.
  2. Scroll down to Compliance Exports.
  3. Click the toggle switch to enable the feature.

Additional actions

When Compliance Exports is enabled, you can perform the following actions:

Add other admins who can request and download exports

  1. Click Manage.
  2. Select from the list of admins.
  3. Click Save.

Request for an export

  • Click Request.
  • Select from the pre-defined date range or create a custom date range.
  • Click Submit.

How does Compliance Exports work?

  • Compliance export out can have a maximum of 3 downloadable files per export. This largely depends on the amount of data being exported.
  • Admins need to manually refresh the page or check back after a period to see the downloadable export files. When available, click the Download button.
  • Exports can be run continuously so long as the previous job is finished.
  • Completed requests are available for download for 30 days.

What happens with Compliance Exports?

  • All your company’s data can be exported into a set of files in JavaScript Object Notation (JSON) format. This includes lists of all conversations (covering both People and Teams), as well as the actual content from those conversations.
  • The export will pull anything from the selected date range, including messages that were deleted before the feature was enabled.

What do the exports look like?

Each export is delivered as a compressed .zip file. When you open this file, you’ll see that the
top-level folder contains four sub-folders.

  • People And Groups – This folder contains a “users.json” file that lists all conversations with individual people. This includes both one-on-one conversations, as well as multi-person conversations.
  • Teams – This folder contains a “teams.json” file that lists all teams.
  • People Chats – This folder contains a sub-folder for all conversations with individual people, and within each of those sub-folders is a json file corresponding to each date within the date range of the export.
  • Team Chats – This folder contains a sub-folder for all teams, and within each of those sub-folders is a json file corresponding to each date within the date range of the export.

Only teams and multi-person people chats (i.e., three (3) or more people) that are “owned” by your company are included in the export. Your company owns a conversation when it is started by one of your co-workers. On the other hand, all one-on-one people chats (i.e., conversation between two specific people) are included that include one of your co-workers, regardless of which company owns the conversation.

NOTE: If you have difficulties in viewing the .json file, you can go to these sites to convert it to a .csv file. You can use the resources below:

https://konklone.io/json/
https://json-csv.com/

Troubleshooting

If the requested export has not yet been completed after more than 24 to 48 hours, please contact AT&T Office@Hand Support so that it can be manually completed.