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Checking your Phone’s Device Certificate | AT&T Office@Hand
Article #73360

This article provides step-by-step instructions for checking your phone’s device certificate.

Device Certificates are unique identifiers used to ensure the integrity and privacy of communications involving devices. It is crucial that the device certificates are factory-installed to ensure that data to set up and configure the phone remains secure and encrypted.

Select from the list of phone models below to view the steps for checking the device certificate on your phone.

Poly SoundPoint IP Series phones

  1. Press the Menu key.
  2. Select Status.
  3. Select Platform.
  4. Select Phone.
  5. Look for Device Certificate.
Device Certificate Status AT&T Office@Hand Supported Phone?
Device Certificate: Factory installed Supported
Device Certificate: Not installed Not supported
Device Certificate: Invalid Not supported
No certificate message Not supported

 

Poly VVX Series phones

  1. Press the Menu key.
  2. Select Settings.
  3. Select Status.
  4. Select Platform.
  5. Select Phone.
  6. Look for Device Certificate.
Device Certificate Status AT&T Office@Hand Supported Phone?
Device Certificate: Factory installed Supported
Device Certificate: Not installed Not supported
Device Certificate: Invalid Not supported
No certificate message Not supported

 

Cisco SPA303, SPA504G, SPA508G, SPA509G, and SPA514G

  1. Press the Menu key.
  2. Select Product Info.
  3. Look for Certificate.
Device Certificate Status AT&T Office@Hand Supported Phone?
Device Certificate: Installed Supported
Device Certificate: Not installed Not supported
No certificate message Not supported

 

Cisco SPA525G / SPA525G2

  1. Press the Menu key.
  2. Select Status.
  3. Select Product Information.
  4. Look for Certificate.
Device Certificate Status AT&T Office@Hand Supported Phone?
Device Certificate: Installed Supported
Device Certificate: Not installed Not supported
No certificate message Not supported

 

  1. Press the OK key.
  2. Select More.
  3. Select Phone.
  4. Look for Device Certificate.
Device Certificate Status AT&T Office@Hand Supported Phone?
Device Certificate: Factory installed Supported
Device Certificate: Not installed Not supported
Device Certificate: Invalid Not supported
No certificate message Not supported

 

Yealink W52P and W56P

  1. Press the OK key.
  2. Select Status.
  3. Select Base.
  4. Look for Device Certificate.
Device Certificate Status AT&T Office@Hand Supported Phone?
Device Certificate: Factory installed Supported
Device Certificate: Not installed Not supported
Device Certificate: Invalid Not supported
No certificate message Not supported

 

Keywords: AT&T Office@Hand, Device Certificate, desk phone