Changing your AT&T Office@Hand Account Password in the Online Account
Article #86149

This article provides instructions on how to update your password in the AT&T Office@Hand Online Account.

You can change your password in the Admin Portal. If you’re an admin, you can change someone else’s password in the Admin Portal.
If you can’t remember your password, you can use the Forgot Password option on the AT&T Office@Hand sign-in page.

NOTE: To change your password, you must have permission to make changes to your sign-in info. If you don’t have permission, request a password change from your IT admin.
If you use single sign-on (SSO) to sign in, contact your IT admin to change your password.

Changing your own password in the AT&T Office@Hand Online Account

1. Go to the Admin Portal and sign in. If you’re an admin, click Admin Portal > My Extension at the top right.
2. Click Settings in the top menu.
3. Go to User Details > Security.
4. Click Change Password.
5. Click Yes when prompted.
6. Enter your current password.
7. Enter your new password.
8. Click Save.

Once you change your password, you’ll be signed out and redirected to the sign-in page. You can now sign in to the Online Account or any of your AT&T Office@Hand apps using your new password.

Changing someone else’s password in the AT&T Office@Hand Online Account

To change another user’s password, you must be an account admin with User Management permissions.

1. Go to the Admin Portal and sign in.
2. Go to Users > Users with Extensions.
3. Select the name of the user whose password you want to change.
4. Go to User Details > Security.
5. Click Change Password.
6. Enter the current password, then click Next.
7. Enter and reenter the new password.
8. Click Save.

Resetting your password on the AT&T Office@Hand sign-in page

1. Go to the AT&T Office@Hand sign-in page.
2. Enter the email or phone number associated with your AT&T Office@Hand account, then click Next.
3. Click Forgot Password.
4. Confirm the email address associated with the account, then click Reset.
5. You’ll receive an email with instructions on resetting your AT&T Office@Hand account password.
6. If you can’t find it, check your spam folder. In the email, click the Reset Your Password button or link.
7. Set your new password, following the password policy.
8. Click Save.

Password policy

AT&T Office@Hand’s password policy requires the following:

• At least one lowercase letter (Latin characters)
• At least one number (0-9)
• At least one uppercase letter
• At least one special character (e.g. !, @, $, #)
• No sequential characters (e.g. “1234”, “7890”, “Abcd” )
• No repeating sequences (e.g. “222”, “Aaa”, “###”)
• No account information (e.g. first/last name, phone number)
• Length of 8-32 characters
• Can’t use the last 5 passwords

Bad actors deploy a variety of password-cracking techniques. Stronger passwords make it harder for them to gain access, which better protects your account and data from unauthorized access.

Password policy FAQs

Does this apply to existing AT&T Office@Hand passwords?

No, existing passwords created using the previous rule aren’t impacted. Once those passwords are updated, the new rule will apply.

Will it require users to change their AT&T Office@Hand passwords?

No, this change doesn’t require the user to change their password. Also, it doesn’t force log out of any existing sessions. However, when passwords are changed in the future, the new rule will apply. After a successful password reset, signed-in sessions are logged out as per the current policy.

I log in to AT&T Office@Hand using SSO. Will this rule apply to my SSO password as well?

No, this rule only applies to AT&T Office@Hand passwords and does not apply to passwords used for third-party logins (SSO, Apple, Google).

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