Call Queue – Access the Call Handling Section | AT&T Office@Hand
Article #10902

This article provides information on how to access the Call Handling section a Call Queues group. Call queues allow you to distribute calls to custom groups or departments you set up. Create a call queue when you want a specific group of users to share incoming calls. Only Account Administrators can set up and configure call queues.

Call Queue – Access the Call Handling Section

1. Log in to your AT&T Office@Hand account as an Administrator.
2. Under the Admin Portal, go to Phone System > Groups. On the Group’s List, select the Call Queue group that you wish to modify.

   

3. Click Call Handling.

   

See Also:
Call Queue – Set Up Call Handling for Business Hours and After Hours | AT&T Office@Hand
Call Queue – Set Up Call Handling | After Hours | AT&T Office@Hand

Key Words: call queue, call handling, access call handling, 10902

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