TOP

AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to Product Page
Use the dropdown to get support, or purchase this product

Related Content

Ask the forum link
Billing Updates for Customers – Account Numbers not beginning with 831 only – AT&T Office@Hand
Ask the forum link
Key Contact Updates for Customers – Account Numbers not beginning with 831 only – AT&T Office@Hand

Billing Updates for Customers – Account Numbers not beginning with 831 only – AT&T Office@Hand

Sometime between July and December 2023, Customers whose account number does not begin with 831 will be upgraded to the latest Office@Hand platform. There are many changes that will occur including:

  • Your Service Guide will now be found at http://serviceguidenew.att.com/sg_flashPlayerPage/OAH2
  • You will have a new account number beginning with 831.

    You will have a new account number beginning with 831.

  • Your billing invoice will look different. Learn how to read your new bill.
  • New surcharges will appear on your invoice – click here to learn about taxes, surcharges and fees.
  • You will get an email invite to setup your credentials from AT&T Business Center
  • You will access your new ebill at AT&T Business Center.
  • Your bill payment remit address will change. Please remit payment for each bill to the specific address identified on each bill.
  • Late payment interest, if applicable, will start to be charged.
  • You will be able to sign up for multi-location billing. Contact your AT&T Sales agent for details if you want multi-location billing.

These things will not be impacted by this upgrade:

  • Phones
  • Phone numbers
  • Voicemail
  • Call logs
  • Login credentials
  • Programmed features

We will contact the administrator on file via email as we get closer to your migration date.