About audio files with AT&T Collaborate

With the AT&T CollaborateSM service, you can use default or custom audio files to play messages, announcements, and greetings for your callers who leave voicemail messages.

You can:

• Use default audio files provided by Collaborate
• Use the voicemail feature to record special greetings
• Create and upload your own WAV files
  Note: If you use your own WAV file, it must be in the following format and smaller than 5MB:
  – CCITT u-Law or A-Law
  – 8.000 kHz
  – 8-bit Mono

You can also view and add new audio files and manage existing ones.

View and add audio files

1. On the Collaborate homepage, on the left menu, click Features. The Features page appears.
2. In the Voicemail section, click Edit. The Manage messages page appears.
3. In the Announcements and greetings section, next to Announcements, click the Edit icon. The Greeting repository page appears.
4. To record or add an audio file, click Create. The Create announcements page appears.
5. You can use an existing audio file or record a new one:
   • Enter a name for the audio file, and then click the REC icon.
   • Drag a file to upload it from your computer.

Change or delete an audio file

1. Follow steps 1-4 in View and add audio files.
2. On the Greeting repository page, next to the audio file you want, click the Edit icon. The Edit announcements window opens.
3. Change the name of the file, and then click Save.
4. Next to the audio file you want, click the Delete icon.
5. If you’re sure you want to delete the audio file, in the message that appears, click Submit.