AT&T Office@Hand Version Descriptions
Article #53524

This article provides information on the differences between AT&T Office@Hand 1.0 and 2.0 versions and how to determine which customer service to call.

AT&T Office@Hand recently moved to a new billing system. As a result of this move, a new version was created for Office@Hand. The change in billing system affects:

• Customers’ access to account features
• Which customer service number to call for support

AT&T Office@Hand 1.0 provides customers with the following:

• Access to Standard, Premium, and Enterprise editions with full features
• Access to ongoing releases, including all app and core updates, except for:
  • Add-on licenses and Most-of-World (MOW) countries.
  • New ordering features such as License Management or Cost Center Management.

If you are an AT&T Office@Hand 1.0 customer and you need support, please call 1-866-563-4703.

AT&T Office@Hand 2.0 provides customers with the following:

• Access to Standard, Premium, Enterprise, and SLED editions with full features
• Access to ongoing releases, including all app and core updates, in conjunction with:
  • Add-on licenses & Most-of-World availability
  • New ordering type features such as License Management or Cost Center Management
  • An 831 account number

If you are an AT&T Office@Hand 2.0 customer and you are in need of support, please call 1-800-615-0708.

Here’s a table that summarizes the availability of features for both versions of Office@Hand:

* For common area phones that are not tied to a specific user (conference room, lobby, break room, etc.)

Key Words: AT&T Office@Hand, billing system, comparison, difference

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