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AT&T Office@Hand Room Connector FAQ
Article #73335

This article provides answers to frequently asked questions about AT&T Office@Hand Room Connector.

The AT&T Office@Hand Room Connector completes our video meeting conference room solution by allowing you to utilize your existing third-party SIP standards-based hardware to connect to AT&T Office@Hand Video meetings.

The following is a list of frequently asked questions (FAQs) about the AT&T Office@Hand Room Connector for AT&T Office@Hand Video.

General questions

Compatibility

Analytics

What is AT&T Office@Hand Room Connector?

AT&T Office@Hand Room Connector is a backend service that allows third-party SIP-based room meeting hardware (e.g., hardware made by Poly X30 and Poly X50) to connect to an AT&T Office@Hand Video meeting.

For which products and editions is AT&T Office@Hand Room Connector for Video available?

It is an add-on license with AT&T Office@Hand (Standard, Premium, Enterprise)

What is the difference between AT&T Office@Hand Rooms and AT&T Office@Hand Room Connector?

AT&T Office@Hand Rooms is the add-on license that allows customers to have video conferencing in meeting rooms based on our Video product and is available with the purchase of AT&T Office@Hand (Standard, Premium, Enterprise) or AT&T Office@Hand Video Pro+ plans.

AT&T Office@Hand Room Connector is a separate add-on that allows customers to connect existing SIP endpoint devices to Video meetings.

The table below details the main differences between Office@Hand Room Connector and Office@Hand Rooms.

AT&T Office@Hand Room Connector AT&T Office@Hand Rooms
Extend the life of your existing SIP-based hardware by allowing them to connect to
AT&T Office@Hand video meetings
Get the latest conference room technology for the best experience with the native AT&T
Office@Hand Rooms user interface
Used with SIP-based third-party video hardware from Polycom Use with various supported Rooms kits and appliances
Connect to AT&T Office@Hand using the room conferencing interface of the existing hardware Zero Touch Room features include proximity share, mobile-to-Room switch, phone as a controller, and voice commands
The hardware can only be a meeting participant, not a meeting host Configure advanced management features from the Analytics portal
Cannot start instant meetings Meeting management features include managing participant list, chat, and invite participants
Does not have dedicated reporting for room status and health Has dedicated reporting for room status and health
  The hardware can participate in and host
AT&T Office@Hand video meetings

How will the AT&T Office@Hand Room Connector for Video be sold?

AT&T Office@Hand Room Connector is sold as an add-on license, as a separate offering from AT&T Office@Hand Rooms. You can purchase it directly through your AT&T Office@Hand online account or contact your account manager to purchase the additional licenses.

Do AT&T Office@Hand Rooms require an AT&T Office@Hand Room Connector license?

No, AT&T Office@Hand Rooms and AT&T Office@Hand Room Connector licenses serve different purposes.

AT&T Office@Hand Rooms is the license that allows you to set up the Video-based meeting room, which can then join and host Video meetings.

AT&T Office@Hand Room Connector is a separate license that extends the life of existing third-party SIP-based room meeting hardware by allowing them to join Video meetings.

Will this be offered as a concurrent license or a per room dedicated license?

Concurrent.

Do we support the H.323 standard?

No, we do not; however, most of the third-party hardware can join by SIP.

Can we make and receive voice calls on the SIP room system?

No, we do not support registering third-party video SIP devices. However, we do offer this feature via AT&T Office@Hand Rooms with the Rooms as a softphone feature, which allows customers to use their room system setup to make and receive voice calls.

I have a number of room systems third-party meeting software platforms today (ex: Teams, Zoom, 8×8). Can I use AT&T Office@Hand Room Connector to connect to these third-party services?

No, this is not supported today.

What happens if I have a mixture of room systems (ex: AT&T Office@Hand, Teams, Zoom)? How do these solutions work together?

Unfortunately, it is not possible to launch AT&T Office@Hand Video meetings from Teams or
Zoom Rooms. Contact your representatives at those respective companies, and your AT&T Office@Hand representative, to learn more about AT&T Office@Hand Room Connector compatibility.

Where can I find more information about tested third-party SIP-based room meeting hardware?

Learn more.

What’s supported in Analytics for Room Connector?

Room Connector is labelled as SIP Video Device in the Analytics portal. It is included in both
QoS (Quality of Service) and Alerts. You can filter the reports to Room Connector by filtering Endpoints as SIP video device.

Key Words: AT&T Office@Hand Rooms, Room Connector, frequently asked questions, FAQs