AT&T Office@Hand Updated Standard and Premium Feature Comparison Matrix
This comparison matrix is a quick reference guide to review and decide which features are important to your business.
Phone
High-definition (HD) voice; AI-noise cancellation¹ |
• |
• |
Unlimited local calling within the US/Canada |
• |
• |
Extension-to-extension dialing |
• |
• |
International calling 2 |
• |
• |
International calling credit bundles |
• |
• |
Toll-Free Minutes 3 |
1,000 |
10,000 |
Inbound caller ID number |
• |
• |
Outbound caller ID number |
• |
• |
Presence across all devices |
• |
• |
Corporate Directory |
• |
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Dial-by-name directory |
• |
• |
Auto-dialer and line seizure |
• |
• |
3 way calling |
• |
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99.999% Uptime, <6 mins of annual downtime |
• |
• |
Auto-receptionist |
• |
• |
Advanced call handling: mute/unmute, transfer, record, forward, park (private or public) |
• |
• |
Custom answering & call routing rules |
• |
• |
Music and messages on hold |
• |
• |
Call flip (flip devices in 1 click) |
• |
• |
Call switch (switch calling to video in 1 click) |
• |
• |
Call park |
• |
• |
Call forwarding |
• |
• |
Call delegation |
• |
• |
Call from computer (softphone) |
• |
• |
Group call pickup |
• |
• |
Shared lines 4 and voicemail |
• |
• |
Answering rules |
• |
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Click to dial |
• |
• |
Reply to phone call with automated voice message |
• |
• |
Forward all calls with 1 click |
• |
• |
Enhanced call forwarding, user call handling enhancements |
• |
• |
RingMe® click-to-call me |
• |
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RingOut® click-to-call out |
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Visual voicemail – Voicemail transcriptions, voicemail to email |
• |
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Forward voicemails, calls, etc. |
• |
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Emergency calling (E911) 5 |
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AI powered Robocall protection |
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Advanced call screening and blocking (user level) |
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• |
Standalone call window (on desktop) |
• |
• |
Call recording |
Automatic / On-demand |
Automatic / On-demand |
Incoming Caller ID Name (CNAM) |
• |
• |
End-to-end encryption for phone calls (coming soon) |
• |
• |
Phone rental options: desk & conference phones |
• |
• |
Push To Talk / walkie talkie (coming soon) |
Add-on |
Add-on |
Voicemail-to-text |
• |
• |
Receptionist and admin console – head-up display (HUD). |
• |
• |
Intercom announcements and paging 4 |
• |
• |
Hot desking on a shared phone |
• |
• |
Advanced call handling (monitor, whisper, barge, takeover) |
• |
• |
Up to 8-digit extensions with site codes |
• |
• |
1 Supported devices only.
2 Calling rates apply.
3 Toll-free minutes are per account regardless of number of lines. Additional minutes are available for purchase.
4 Not available for one-line accounts.
5 Available in the US only.
Call queue
Call queues |
Standard |
Premium |
Call Queues & Hunt Groups |
• |
• |
Call queue overflow |
• |
• |
Call queue routing options |
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Call queue remote member management |
• |
• |
Call queue pickup |
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• |
Audio conferencing
Audio conferencing |
Standard |
Premium |
Unlimited audio conferences with up to 1,000 attendees per conference |
• |
• |
Own unique bridge number and access codes |
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• |
Invite international participants with local dial-in numbers in 50+ countries |
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Send instant invitations via email or text |
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Reset host and participant access codes |
• |
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Premium audio conference numbers |
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Business SMS
Business SMS |
Standard |
Premium |
SMS integrated with unified inbox and business phone number for calling |
• |
• |
Business SMS allocations 6 |
100/user/month |
200/user/month |
Group SMS |
• |
• |
International SMS 7 |
• |
• |
Business MMS |
• |
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Group MMS |
• |
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Messages sync instantly across mobile and desktop apps |
• |
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Send more than plain text – send MMS, emojis, attachments and more |
• |
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Carrier compliant and optimized for deliverability meets new Carrier requirements and reduces risk of fines. |
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6 Registered user allocations are pooled across the account. Allocation provided via $0.85 credit for Advanced and $1.68 credit for Premium.
7 Limitations apply, contact your Account Executive.
Internet fax
Internet fax |
Standard |
Premium |
eFax integrated with unified inbox and business phone number for SMS and calling |
• |
• |
Unlimited eFaxing |
• |
• |
Connect faxing to your other apps |
• |
• |
Send faxes using a fax machine with an analog adapter |
• |
• |
Fax from desktop computer 8 |
• |
• |
Email-to-fax |
• |
• |
Print-to-fax |
• |
• |
Scan-to-fax |
• |
• |
Drag-n-drop files as attachments 9 |
• |
• |
Receive multiple faxes simultaneously (no busy signals) |
• |
• |
Print incoming faxes automatically |
• |
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Instant fax alerts by SMS, email, etc. |
• |
• |
Flexible fax scheduling |
• |
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Customizable fax cover pages 10 |
• |
• |
Group faxing capability 11 |
• |
• |
Advanced fax spam blocking |
• |
• |
Fax activity log |
• |
• |
Fax admin controls: roles & permissions |
• |
• |
8 Available on Windows only.
9 Attach up to 20MB of files.
10 Available on desktop and mobile app.
11 Up to 50 recipients
Video
Video meetings |
Standard |
Premium |
HD audio and video |
• |
• |
Maximum meeting participants |
100 |
200 |
Video recording cloud storage |
10 hours/user |
100 hours/user |
Video recording retention period |
7 days |
1 year |
Screen and application sharing |
• |
• |
Advanced annotation features |
• |
• |
Active speaker spotlight |
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Intuitive host and attendee controls |
• |
• |
Public and private in-meeting chat |
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Personal meeting IDs and names |
• |
• |
Ability to lock meetings |
• |
• |
Meeting passwords |
• |
• |
Test mic and speaker settings |
• |
• |
Send instant invitation via email or text |
• |
• |
Switch meeting across devices (mobile, desktop, Rooms) 12 |
• |
• |
Web client (no downloads required) |
• |
• |
Intelligent echo and background noise cancellation |
• |
• |
Meetings log and history |
• |
• |
Audio options: VOIP, PSTN, Call-Me |
• |
• |
Microsoft Outlook® and Google Workspace Plugin |
• |
• |
Waiting room |
• |
• |
Virtual background |
• |
• |
Presentation modes |
• |
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Closed captions |
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• |
Collaborative notes |
• |
• |
Live transcription |
• |
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Team huddle |
• |
• |
Breakout rooms |
• |
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Meeting insights & summaries |
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Collaborative whiteboard |
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Remote desktop control |
• |
• |
In-meeting participant reactions |
• |
• |
Auto-follow camera setting |
• |
• |
Share camera view from a mobile device |
• |
• |
Share from Google Drive on a mobile device |
• |
• |
RingCentral Rooms Connector for existing third-party SIP-based hardware |
Add-on |
Add-on |
Dynamic end-to-end encryption |
|
• |
Large video meeting add-on options (coming soon) |
|
Add-on |
12 Available on the Office@Hand app.
Room (add-on)
Rooms (add-on) |
Standard |
Premium |
Rooms option for meeting spaces |
Add-on |
Add-on |
One tap to join meetings |
• |
• |
Wirelessly join from desktop or mobile |
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• |
720 HD video & audio |
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• |
Rooms analytics |
• |
• |
Easy activation code room sign in |
• |
• |
3rd party meetings with Zoom and Webex |
• |
• |
Works with Appliance hardware, usb hardware, and PC and Mac Room Kits |
• |
• |
Rooms status and alerts |
• |
• |
Passcode protect admin settings |
• |
• |
Room camera control |
• |
• |
Prefixed camera positions |
• |
• |
HDMI screen share |
• |
• |
Calendar integrations with Office 365, Google and Exchange |
• |
• |
Closed Captions |
• |
• |
Remote software management |
• |
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Waiting room |
• |
• |
Mobile phone as a Rooms controller |
• |
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Voice activated control for Rooms |
• |
• |
Mobile device to Rooms switch |
• |
• |
Cross platform compatibility between host device and room tablet controller |
• |
• |
Rooms as a softphone system |
• |
• |
End to End Encryption support for meetings |
|
• |
Webinar (add-on)
Webinar (add-on) |
Standard |
Advanced |
Webinar option |
Add-on |
Add-on |
Maximum participants |
10,000 |
10,000 |
Web client join (no downloads required) |
• |
• |
Easily record and share webinar recordings |
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• |
Virtual backgrounds for webinar host and panelists |
• |
• |
Presentation modes for enhanced webinar presentations |
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• |
Backstage preparation for webinar host and panelists |
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• |
Spotlight on webinar panelists |
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• |
Quality of service analytics for webinar performance |
• |
• |
Ability to lock meetings |
• |
• |
Waiting room |
• |
• |
Q&A interaction |
• |
• |
Polling |
• |
• |
Join as panelist from desktop app, mobile app, RingCentral Rooms |
• |
• |
Customizable branding on registration forms (beta) |
• |
• |
Customize content on registration forms (beta) |
• |
• |
Automated emails before and after webinar (beta) |
• |
• |
Social sharing links on registration form with tracking (beta) |
• |
• |
Marketing integration: Marketo (beta) |
• |
• |
Messaging & Team collaboration
Messaging & Team collaboration |
Standard |
Premium |
Chat with internal and external contacts |
• |
• |
Integrated messaging with telephony calling, SMS, fax and video conferencing |
• |
• |
Unlimited posts |
• |
• |
Integrated with company directory |
• |
• |
Unlimited guest users |
• |
• |
Presence status |
• |
• |
Document / file sharing |
• |
• |
Search across groups, messages, files |
• |
• |
Calendar integration |
• |
• |
Event creation and management |
• |
• |
Task creation and management |
• |
• |
In-app document previews |
• |
• |
Team administration controls |
• |
• |
Advanced account-level administration controls |
• |
• |
Shortcuts for frequently used features: quick actions, app navigation, text formatting |
• |
• |
Dark theme |
• |
• |
Emoji reactions |
• |
• |
Personal folders |
• |
• |
Customizable tabs |
• |
• |
Forward posts between conversations |
• |
• |
Embedded apps in team messaging (Office@Hand Add-Ins) |
• |
• |
• mentions for individuals and teams |
• |
• |
Post an email as a message |
• |
• |
Unified app access (desktop, mobile, browser-based) |
• |
• |
Create a team based on a scheduled Video meeting with Team Connect |
• |
• |
Mobile apps for iOS and Android |
• |
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Unlimited storage for files, messaging, and recordings. 15 |
|
• |
15 Video recordings have limitations stated elsewhere.
Analytics
Analytics |
Standard |
Premium |
Call logs |
• |
• |
Real-time quality-of-service analytics and alerts |
• |
• |
Live Reports for real-time call queue management |
Add-on |
Add-on |
Adoption analytics |
• |
• |
Business Analytics Essentials (6 months storage) |
• |
|
Customer-defined locations |
• |
• |
Report subscriptions |
• |
• |
Business Analytics Pro (1 year storage) 16 |
Add-on |
|
Business Analytics Pro 24 months or 3 years storage 16 |
Add-on |
Add-on |
RingCentral Rooms analytics and alerts 17 |
• |
• |
Device analytics and alerts |
• |
• |
16 Individual licenses, one per account
17 Rooms data is available to RingCentral Rooms customers.
Integrations
Integrations – access more than 330 out-of-the-box integrations |
Standard |
Premium |
Office@Hand for Google Workspace and Google Chrome |
• |
• |
Office@Hand for Microsoft Teams |
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• |
Office@Hand for Microsoft Outlook 18 |
• |
• |
Office@Hand for Office 365 |
• |
• |
Office@Hand for Slack |
• |
• |
Office@Hand for Zapier |
• |
• |
Office@Hand for Salesforce® |
• |
• |
Office@Hand l for Hubspot |
• |
• |
Office@Hand for Zendesk |
• |
• |
Office@Hand for ServiceNow® |
• |
• |
Office@Hand for SugarCRM |
• |
• |
Office@Hand for Bullhorn |
• |
• |
Office@Hand l for NetSuite |
• |
• |
Office@Hand for Microsoft Dynamics 365 |
• |
• |
Office@Hand for Okta |
• |
• |
Office@Hand Archiver |
• |
• |
18 Windows only.
APIs
APIs – 500+ open APIs and 80K+ developers |
Standard |
Premium |
Developer platform, custom integrations, access to APIs |
• |
• |
Voice APIs |
• |
• |
Active Call Control API |
• |
• |
WebRTC E911 API |
• |
• |
Team Messaging APIs |
• |
• |
Video APIs |
• |
• |
Fax APIs |
• |
• |
System Config APIs |
• |
• |
Data APIs |
• |
• |
Security and compliance
Security and Compliance |
Standard |
Premium |
7 layers of enterprise-grade security |
• |
• |
Single Sign-On (SSO support) |
• |
• |
Alphanumeric password |
• |
• |
Session timer |
• |
• |
Authorized apps manager |
• |
• |
Endpoint management via Office@Hand for Microsoft Intune |
• |
• |
eDiscovery and legal hold 19 |
• |
• |
Data loss protection 19 |
• |
• |
TLS encryption/SRTP secure voice |
• |
• |
ISO 27001, 27017-18 and 22301 certified |
• |
• |
SOC 2 & SOC 3 compliant |
• |
• |
HITRUST certified |
• |
• |
UK Cyber Essentials Plus certified |
• |
• |
BSI C5 certified |
• |
• |
GDPR compliant |
• |
• |
STIR/SHAKEN compliance |
• |
• |
RAY BAUMs Act and Kari’s Law Compliance |
• |
• |
Business Associate Agreement for HIPAA regulated customers 20 |
• |
• |
19 Via 3rd party integration with Theta Lake.
20 For US customers only.
Administration
Administration |
Standard |
Advanced |
Advanced business phone system (cloud PBX) |
• |
• |
Customizable greetings |
• |
• |
Multi-level auto attendant and Interactive Voice Response (IVR) |
• |
• |
Number porting |
• |
• |
Live call monitoring |
• |
• |
Role based access controls and permissions |
• |
• |
Bulk uploading of new users (2500 at a time) |
• |
• |
Mobile onboarding for mobile-only users |
• |
• |
Zero touch provisioning on select deskphones devices |
• |
• |
Web-based user and admin portals |
• |
• |
Company setup, add new users on mobile |
• |
• |
Free, instant software upgrades/updates |
• |
• |
Call management and phone system administration |
• |
• |
Multiple account management |
• |
• |
Data retention 21 |
• |
• |
Audit Trail |
• |
• |
Compliance exports |
• |
• |
Templates for bulk uploads |
• |
• |
Accessibility features |
• |
• |
Set primary number across multiple endpoints |
• |
• |
Bring your own devices (BYOD) on select deskphones and headsets |
• |
• |
24/7 support 22 |
• |
• |
Professional implementation |
• |
• |
Integrated telephony for Microsoft Teams |
• |
• |
Include non-Phone (Video Pro/Pro+) users in account |
• |
• |
Single Sign-On (SSO support) |
• |
• |
Okta AD integration |
• |
• |
Azure AD integration |
• |
• |
Cost center management |
• |
• |
Citrix & VMware virtual desktop softphone integration |
• |
• |
Role-based access control with customized roles/permissions |
• |
• |
Multi-site admin and management |
• |
• |
21 Retention period applies.
22 Live phone support is available 24/7 for 2+ users, in English only.
Note: All information above is subject to change. For more details, please contact your AT&T Sales Representative.
Terms and conditions apply.
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