TOP

AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to Product Page
Use the dropdown to get support, or purchase this product

Related Content

No related content found

AT&T Office@Hand Updated Standard and Premium Feature Comparison Matrix

This comparison matrix is a quick reference guide to review and decide which features are important to your business.

Phone

Phone Standard Premium
High-definition (HD) voice; AI-noise cancellation¹
Unlimited local calling within the US/Canada
Extension-to-extension dialing
International calling 2
International calling credit bundles
Toll-Free Minutes 3 1,000 10,000
Inbound caller ID number
Outbound caller ID number
Presence across all devices
Corporate Directory
Dial-by-name directory
Auto-dialer and line seizure
3 way calling
99.999% Uptime, <6 mins of annual downtime
Auto-receptionist
Advanced call handling: mute/unmute, transfer, record, forward, park (private or public)
Custom answering & call routing rules
Music and messages on hold
Call flip (flip devices in 1 click)
Call switch (switch calling to video in 1 click)
Call park
Call forwarding
Call delegation
Call from computer (softphone)
Group call pickup
Shared lines 4 and voicemail
Answering rules
Click to dial
Reply to phone call with automated voice message
Forward all calls with 1 click
Enhanced call forwarding, user call handling enhancements
RingMe® click-to-call me
RingOut® click-to-call out
Visual voicemail – Voicemail transcriptions, voicemail to email
Forward voicemails, calls, etc.
Emergency calling (E911) 5
AI powered Robocall protection
Advanced call screening and blocking (user level)
Standalone call window (on desktop)
Call recording Automatic / On-demand Automatic / On-demand
Incoming Caller ID Name (CNAM)
End-to-end encryption for phone calls (coming soon)
Phone rental options: desk & conference phones
Push To Talk / walkie talkie (coming soon) Add-on Add-on
Voicemail-to-text
Receptionist and admin console – head-up display (HUD).
Intercom announcements and paging 4
Hot desking on a shared phone
Advanced call handling (monitor, whisper, barge, takeover)
Up to 8-digit extensions with site codes

1 Supported devices only.

2 Calling rates apply.

3 Toll-free minutes are per account regardless of number of lines. Additional minutes are available for purchase.

4 Not available for one-line accounts.

5 Available in the US only.

 

Call queue

Call queues Standard Premium
Call Queues & Hunt Groups
Call queue overflow
Call queue routing options
Call queue remote member management
Call queue pickup

 

Audio conferencing

Audio conferencing Standard Premium
Unlimited audio conferences with up to 1,000 attendees per conference
Own unique bridge number and access codes
Invite international participants with local dial-in numbers in 50+ countries
Send instant invitations via email or text
Reset host and participant access codes
Premium audio conference numbers

 

Business SMS

Business SMS Standard Premium
SMS integrated with unified inbox and business phone number for calling
Business SMS allocations 6 100/user/month 200/user/month
Group SMS
International SMS 7
Business MMS
Group MMS
Messages sync instantly across mobile and desktop apps
Send more than plain text – send MMS, emojis, attachments and more
Carrier compliant and optimized for deliverability meets new Carrier requirements and reduces risk of fines.

6 Registered user allocations are pooled across the account. Allocation provided via $0.85 credit for Advanced and $1.68 credit for Premium.

7 Limitations apply, contact your Account Executive.

 

Internet fax

Internet fax Standard Premium
eFax integrated with unified inbox and business phone number for SMS and calling
Unlimited eFaxing
Connect faxing to your other apps
Send faxes using a fax machine with an analog adapter
Fax from desktop computer 8
Email-to-fax
Print-to-fax
Scan-to-fax
Drag-n-drop files as attachments 9
Receive multiple faxes simultaneously (no busy signals)
Print incoming faxes automatically
Instant fax alerts by SMS, email, etc.
Flexible fax scheduling
Customizable fax cover pages 10
Group faxing capability 11
Advanced fax spam blocking
Fax activity log
Fax admin controls: roles & permissions

8 Available on Windows only.

9 Attach up to 20MB of files.

10 Available on desktop and mobile app.

11 Up to 50 recipients

 

Video

Video meetings Standard Premium
HD audio and video
Maximum meeting participants 100 200
Video recording cloud storage 10 hours/user 100 hours/user
Video recording retention period 7 days 1 year
Screen and application sharing
Advanced annotation features
Active speaker spotlight
Intuitive host and attendee controls
Public and private in-meeting chat
Personal meeting IDs and names
Ability to lock meetings
Meeting passwords
Test mic and speaker settings
Send instant invitation via email or text
Switch meeting across devices (mobile, desktop, Rooms) 12
Web client (no downloads required)
Intelligent echo and background noise cancellation
Meetings log and history
Audio options: VOIP, PSTN, Call-Me
Microsoft Outlook® and Google Workspace Plugin
Waiting room
Virtual background
Presentation modes
Closed captions
Collaborative notes
Live transcription
Team huddle
Breakout rooms
Meeting insights & summaries
Collaborative whiteboard
Remote desktop control
In-meeting participant reactions
Auto-follow camera setting
Share camera view from a mobile device
Share from Google Drive on a mobile device
RingCentral Rooms Connector for existing third-party SIP-based hardware Add-on Add-on
Dynamic end-to-end encryption  
Large video meeting add-on options (coming soon)   Add-on

12 Available on the Office@Hand app.

 

Room (add-on)

Rooms (add-on) Standard Premium
Rooms option for meeting spaces Add-on Add-on
One tap to join meetings
Wirelessly join from desktop or mobile
720 HD video & audio
Rooms analytics
Easy activation code room sign in
3rd party meetings with Zoom and Webex
Works with Appliance hardware, usb hardware, and PC and Mac Room Kits
Rooms status and alerts
Passcode protect admin settings
Room camera control
Prefixed camera positions
HDMI screen share
Calendar integrations with Office 365, Google and Exchange
Closed Captions
Remote software management
Waiting room
Mobile phone as a Rooms controller
Voice activated control for Rooms
Mobile device to Rooms switch
Cross platform compatibility between host device and room tablet controller
Rooms as a softphone system
End to End Encryption support for meetings  

 

Webinar (add-on)

Webinar (add-on) Standard Advanced
Webinar option Add-on Add-on
Maximum participants 10,000 10,000
Web client join (no downloads required)
Easily record and share webinar recordings
Virtual backgrounds for webinar host and panelists
Presentation modes for enhanced webinar presentations
Backstage preparation for webinar host and panelists
Spotlight on webinar panelists
Quality of service analytics for webinar performance
Ability to lock meetings
Waiting room
Q&A interaction
Polling
Join as panelist from desktop app, mobile app, RingCentral Rooms
Customizable branding on registration forms (beta)
Customize content on registration forms (beta)
Automated emails before and after webinar (beta)
Social sharing links on registration form with tracking (beta)
Marketing integration: Marketo (beta)

 

Messaging & Team collaboration

Messaging & Team collaboration Standard Premium
Chat with internal and external contacts
Integrated messaging with telephony calling, SMS, fax and video conferencing
Unlimited posts
Integrated with company directory
Unlimited guest users
Presence status
Document / file sharing
Search across groups, messages, files
Calendar integration
Event creation and management
Task creation and management
In-app document previews
Team administration controls
Advanced account-level administration controls
Shortcuts for frequently used features: quick actions, app navigation, text formatting
Dark theme
Emoji reactions
Personal folders
Customizable tabs
Forward posts between conversations
Embedded apps in team messaging (Office@Hand Add-Ins)
•  mentions for individuals and teams
Post an email as a message
Unified app access (desktop, mobile, browser-based)
Create a team based on a scheduled Video meeting with Team Connect
Mobile apps for iOS and Android
Unlimited storage for files, messaging, and recordings. 15  

15 Video recordings have limitations stated elsewhere.

 

Analytics

Analytics Standard Premium
Call logs
Real-time quality-of-service analytics and alerts
Live Reports for real-time call queue management Add-on Add-on
Adoption analytics
Business Analytics Essentials (6 months storage)  
Customer-defined locations
Report subscriptions
Business Analytics Pro (1 year storage) 16 Add-on  
Business Analytics Pro 24 months or 3 years storage 16 Add-on Add-on
RingCentral Rooms analytics and alerts 17
Device analytics and alerts

16 Individual licenses, one per account

17 Rooms data is available to RingCentral Rooms customers.

 

Integrations

Integrations – access more than 330 out-of-the-box integrations Standard Premium
Office@Hand for Google Workspace and Google Chrome
Office@Hand for Microsoft Teams
Office@Hand for Microsoft Outlook 18
Office@Hand  for Office 365
Office@Hand for Slack
Office@Hand for Zapier
Office@Hand for Salesforce®
Office@Hand l for Hubspot
Office@Hand for Zendesk
Office@Hand for ServiceNow®
Office@Hand for SugarCRM
Office@Hand for Bullhorn
Office@Hand l for NetSuite
Office@Hand for Microsoft Dynamics 365
Office@Hand for Okta
Office@Hand Archiver

18 Windows only.

 

APIs

APIs – 500+ open APIs and 80K+ developers Standard Premium
Developer platform, custom integrations, access to APIs
Voice APIs
Active Call Control API
WebRTC E911 API
Team Messaging APIs
Video APIs
Fax APIs
System Config APIs
Data APIs

 

Security and compliance

Security and Compliance Standard Premium
7 layers of enterprise-grade security
Single Sign-On (SSO support)
Alphanumeric password
Session timer
Authorized apps manager
Endpoint management via Office@Hand for Microsoft Intune
eDiscovery and legal hold 19
Data loss protection 19
TLS encryption/SRTP secure voice
ISO 27001, 27017-18 and 22301 certified
SOC 2 & SOC 3 compliant
HITRUST certified
UK Cyber Essentials Plus certified
BSI C5 certified
GDPR compliant
STIR/SHAKEN compliance
RAY BAUMs Act and Kari’s Law Compliance
Business Associate Agreement for HIPAA regulated customers 20

19 Via 3rd party integration with Theta Lake.

20 For US customers only.

 

Administration

Administration Standard Advanced
Advanced business phone system (cloud PBX)
Customizable greetings
Multi-level auto attendant and Interactive Voice Response (IVR)
Number porting
Live call monitoring
Role based access controls and permissions
Bulk uploading of new users (2500 at a time)
Mobile onboarding for mobile-only users
Zero touch provisioning on select deskphones devices
Web-based user and admin portals
Company setup, add new users on mobile
Free, instant software upgrades/updates
Call management and phone system administration
Multiple account management
Data retention 21
Audit Trail
Compliance exports
Templates for bulk uploads
Accessibility features
Set primary number across multiple endpoints
Bring your own devices (BYOD) on select deskphones and headsets
24/7 support 22
Professional implementation
Integrated telephony for Microsoft Teams
Include non-Phone (Video Pro/Pro+) users in account
Single Sign-On (SSO support)
Okta AD integration
Azure AD integration
Cost center management
Citrix & VMware virtual desktop softphone integration
Role-based access control with customized roles/permissions
Multi-site admin and management

21 Retention period applies.

22 Live phone support is available 24/7 for 2+ users, in English only.

Note: All information above is subject to change. For more details, please contact your AT&T Sales Representative.

Terms and conditions apply.