AT&T Office@Hand Updated Standard and Premium Feature Comparison Matrix

This comparison matrix is a quick reference guide to review and decide which features are important to your business.

Phone

Phone

Standard

Premium

High-definition (HD) voice; AI-noise cancellation¹	•	•
Unlimited local calling within the US/Canada	•	•
Extension-to-extension dialing	•	•
International calling 2	•	•
International calling credit bundles	•	•
Toll-Free Minutes 3	1,000	10,000
Inbound caller ID number	•	•
Outbound caller ID number	•	•
Presence across all devices	•	•
Corporate Directory	•	•
Dial-by-name directory	•	•
Auto-dialer and line seizure	•	•
3 way calling	•	•
99.999% Uptime, <6 mins of annual downtime	•	•
Auto-receptionist	•	•
Advanced call handling: mute/unmute, transfer, record, forward, park (private or public)	•	•
Custom answering & call routing rules	•	•
Music and messages on hold	•	•
Call flip (flip devices in 1 click)	•	•
Call switch (switch calling to video in 1 click)	•	•
Call park	•	•
Call forwarding	•	•
Call delegation	•	•
Call from computer (softphone)	•	•
Group call pickup	•	•
Shared lines 4 and voicemail	•	•
Answering rules	•	•
Click to dial	•	•
Reply to phone call with automated voice message	•	•
Forward all calls with 1 click	•	•
Enhanced call forwarding, user call handling enhancements	•	•
RingMe® click-to-call me	•	•
RingOut® click-to-call out	•	•
Visual voicemail – Voicemail transcriptions, voicemail to email	•	•
Forward voicemails, calls, etc.	•	•
Emergency calling (E911) 5	•	•
AI powered Robocall protection	•	•
Advanced call screening and blocking (user level)	•	•
Standalone call window (on desktop)	•	•
Call recording	Automatic / On-demand	Automatic / On-demand
Incoming Caller ID Name (CNAM)	•	•
End-to-end encryption for phone calls (coming soon)	•	•
Phone rental options: desk & conference phones	•	•
Push To Talk / walkie talkie (coming soon)	Add-on	Add-on
Voicemail-to-text	•	•
Receptionist and admin console – head-up display (HUD).	•	•
Intercom announcements and paging 4	•	•
Hot desking on a shared phone	•	•
Advanced call handling (monitor, whisper, barge, takeover)	•	•
Up to 8-digit extensions with site codes	•	•

¹ Supported devices only.

² Calling rates apply.

³ Toll-free minutes are per account regardless of number of lines. Additional minutes are available for purchase.

⁴ Not available for one-line accounts.

⁵ Available in the US only.

 

Call queue

Call queues

Standard

Premium

Call Queues & Hunt Groups	•	•
Call queue overflow	•	•
Call queue routing options	•	•
Call queue remote member management	•	•
Call queue pickup	•	•

 

Audio conferencing

Audio conferencing

Standard

Premium

Unlimited audio conferences with up to 1,000 attendees per conference	•	•
Own unique bridge number and access codes	•	•
Invite international participants with local dial-in numbers in 50+ countries	•	•
Send instant invitations via email or text	•	•
Reset host and participant access codes	•	•
Premium audio conference numbers	•	•

 

Business SMS

Business SMS

Standard

Premium

SMS integrated with unified inbox and business phone number for calling	•	•
Business SMS allocations 6	100/user/month	200/user/month
Group SMS	•	•
International SMS 7	•	•
Business MMS	•	•
Group MMS	•	•
Messages sync instantly across mobile and desktop apps	•	•
Send more than plain text – send MMS, emojis, attachments and more	•	•
Carrier compliant and optimized for deliverability meets new Carrier requirements and reduces risk of fines.	•	•

⁶ Registered user allocations are pooled across the account. Allocation provided via $0.85 credit for Advanced and $1.68 credit for Premium.

⁷ Limitations apply, contact your Account Executive.

 

Internet fax

Internet fax

Standard

Premium

eFax integrated with unified inbox and business phone number for SMS and calling	•	•
Unlimited eFaxing	•	•
Connect faxing to your other apps	•	•
Send faxes using a fax machine with an analog adapter	•	•
Fax from desktop computer 8	•	•
Email-to-fax	•	•
Print-to-fax	•	•
Scan-to-fax	•	•
Drag-n-drop files as attachments 9	•	•
Receive multiple faxes simultaneously (no busy signals)	•	•
Print incoming faxes automatically	•	•
Instant fax alerts by SMS, email, etc.	•	•
Flexible fax scheduling	•	•
Customizable fax cover pages 10	•	•
Group faxing capability 11	•	•
Advanced fax spam blocking	•	•
Fax activity log	•	•
Fax admin controls: roles & permissions	•	•

⁸ Available on Windows only.

⁹ Attach up to 20MB of files.

¹⁰ Available on desktop and mobile app.

¹¹ Up to 50 recipients

 

Video

Video meetings

Standard

Premium

HD audio and video	•	•
Maximum meeting participants	100	200
Video recording cloud storage	10 hours/user	100 hours/user
Video recording retention period	7 days	1 year
Screen and application sharing	•	•
Advanced annotation features	•	•
Active speaker spotlight	•	•
Intuitive host and attendee controls	•	•
Public and private in-meeting chat	•	•
Personal meeting IDs and names	•	•
Ability to lock meetings	•	•
Meeting passwords	•	•
Test mic and speaker settings	•	•
Send instant invitation via email or text	•	•
Switch meeting across devices (mobile, desktop, Rooms) 12	•	•
Web client (no downloads required)	•	•
Intelligent echo and background noise cancellation	•	•
Meetings log and history	•	•
Audio options: VOIP, PSTN, Call-Me	•	•
Microsoft Outlook® and Google Workspace Plugin	•	•
Waiting room	•	•
Virtual background	•	•
Presentation modes	•	•
Closed captions	•	•
Collaborative notes	•	•
Live transcription	•	•
Team huddle	•	•
Breakout rooms	•	•
Meeting insights & summaries	•	•
Collaborative whiteboard	•	•
Remote desktop control	•	•
In-meeting participant reactions	•	•
Auto-follow camera setting	•	•
Share camera view from a mobile device	•	•
Share from Google Drive on a mobile device	•	•
RingCentral Rooms Connector for existing third-party SIP-based hardware	Add-on	Add-on
Dynamic end-to-end encryption		•
Large video meeting add-on options (coming soon)		Add-on

¹² Available on the Office@Hand app.

 

Room (add-on)

Rooms (add-on)

Standard

Premium

Rooms option for meeting spaces	Add-on	Add-on
One tap to join meetings	•	•
Wirelessly join from desktop or mobile	•	•
720 HD video & audio	•	•
Rooms analytics	•	•
Easy activation code room sign in	•	•
3rd party meetings with Zoom and Webex	•	•
Works with Appliance hardware, usb hardware, and PC and Mac Room Kits	•	•
Rooms status and alerts	•	•
Passcode protect admin settings	•	•
Room camera control	•	•
Prefixed camera positions	•	•
HDMI screen share	•	•
Calendar integrations with Office 365, Google and Exchange	•	•
Closed Captions	•	•
Remote software management	•	•
Waiting room	•	•
Mobile phone as a Rooms controller	•	•
Voice activated control for Rooms	•	•
Mobile device to Rooms switch	•	•
Cross platform compatibility between host device and room tablet controller	•	•
Rooms as a softphone system	•	•
End to End Encryption support for meetings		•

 

Webinar (add-on)

Webinar (add-on)

Standard

Advanced

Webinar option	Add-on	Add-on
Maximum participants	10,000	10,000
Web client join (no downloads required)	•	•
Easily record and share webinar recordings	•	•
Virtual backgrounds for webinar host and panelists	•	•
Presentation modes for enhanced webinar presentations	•	•
Backstage preparation for webinar host and panelists	•	•
Spotlight on webinar panelists	•	•
Quality of service analytics for webinar performance	•	•
Ability to lock meetings	•	•
Waiting room	•	•
Q&A interaction	•	•
Polling	•	•
Join as panelist from desktop app, mobile app, RingCentral Rooms	•	•
Customizable branding on registration forms (beta)	•	•
Customize content on registration forms (beta)	•	•
Automated emails before and after webinar (beta)	•	•
Social sharing links on registration form with tracking (beta)	•	•
Marketing integration: Marketo (beta)	•	•

 

Messaging & Team collaboration

Messaging & Team collaboration

Standard

Premium

Chat with internal and external contacts	•	•
Integrated messaging with telephony calling, SMS, fax and video conferencing	•	•
Unlimited posts	•	•
Integrated with company directory	•	•
Unlimited guest users	•	•
Presence status	•	•
Document / file sharing	•	•
Search across groups, messages, files	•	•
Calendar integration	•	•
Event creation and management	•	•
Task creation and management	•	•
In-app document previews	•	•
Team administration controls	•	•
Advanced account-level administration controls	•	•
Shortcuts for frequently used features: quick actions, app navigation, text formatting	•	•
Dark theme	•	•
Emoji reactions	•	•
Personal folders	•	•
Customizable tabs	•	•
Forward posts between conversations	•	•
Embedded apps in team messaging (Office@Hand Add-Ins)	•	•
•  mentions for individuals and teams	•	•
Post an email as a message	•	•
Unified app access (desktop, mobile, browser-based)	•	•
Create a team based on a scheduled Video meeting with Team Connect	•	•
Mobile apps for iOS and Android	•	•
Unlimited storage for files, messaging, and recordings. 15		•

¹⁵ Video recordings have limitations stated elsewhere.

 

Analytics

Analytics

Standard

Premium

Call logs	•	•
Real-time quality-of-service analytics and alerts	•	•
Live Reports for real-time call queue management	Add-on	Add-on
Adoption analytics	•	•
Business Analytics Essentials (6 months storage)	•
Customer-defined locations	•	•
Report subscriptions	•	•
Business Analytics Pro (1 year storage) 16	Add-on
Business Analytics Pro 24 months or 3 years storage 16	Add-on	Add-on
RingCentral Rooms analytics and alerts 17	•	•
Device analytics and alerts	•	•

16 Individual licenses, one per account

17 Rooms data is available to RingCentral Rooms customers.

 

Integrations

Integrations – access more than 330 out-of-the-box integrations

Standard

Premium

Office@Hand for Google Workspace and Google Chrome	•	•
Office@Hand for Microsoft Teams	•	•
Office@Hand for Microsoft Outlook 18	•	•
Office@Hand  for Office 365	•	•
Office@Hand for Slack	•	•
Office@Hand for Zapier	•	•
Office@Hand for Salesforce®	•	•
Office@Hand l for Hubspot	•	•
Office@Hand for Zendesk	•	•
Office@Hand for ServiceNow®	•	•
Office@Hand for SugarCRM	•	•
Office@Hand for Bullhorn	•	•
Office@Hand l for NetSuite	•	•
Office@Hand for Microsoft Dynamics 365	•	•
Office@Hand for Okta	•	•
Office@Hand Archiver	•	•

¹⁸ Windows only.

 

APIs

APIs – 500+ open APIs and 80K+ developers

Standard

Premium

Developer platform, custom integrations, access to APIs	•	•
Voice APIs	•	•
Active Call Control API	•	•
WebRTC E911 API	•	•
Team Messaging APIs	•	•
Video APIs	•	•
Fax APIs	•	•
System Config APIs	•	•
Data APIs	•	•

 

Security and compliance

Security and Compliance

Standard

Premium

7 layers of enterprise-grade security	•	•
Single Sign-On (SSO support)	•	•
Alphanumeric password	•	•
Session timer	•	•
Authorized apps manager	•	•
Endpoint management via Office@Hand for Microsoft Intune	•	•
eDiscovery and legal hold 19	•	•
Data loss protection 19	•	•
TLS encryption/SRTP secure voice	•	•
ISO 27001, 27017-18 and 22301 certified	•	•
SOC 2 & SOC 3 compliant	•	•
HITRUST certified	•	•
UK Cyber Essentials Plus certified	•	•
BSI C5 certified	•	•
GDPR compliant	•	•
STIR/SHAKEN compliance	•	•
RAY BAUMs Act and Kari’s Law Compliance	•	•
Business Associate Agreement for HIPAA regulated customers 20	•	•

¹⁹ Via 3rd party integration with Theta Lake.

²⁰ For US customers only.

 

Administration

Administration

Standard

Advanced

Advanced business phone system (cloud PBX)	•	•
Customizable greetings	•	•
Multi-level auto attendant and Interactive Voice Response (IVR)	•	•
Number porting	•	•
Live call monitoring	•	•
Role based access controls and permissions	•	•
Bulk uploading of new users (2500 at a time)	•	•
Mobile onboarding for mobile-only users	•	•
Zero touch provisioning on select deskphones devices	•	•
Web-based user and admin portals	•	•
Company setup, add new users on mobile	•	•
Free, instant software upgrades/updates	•	•
Call management and phone system administration	•	•
Multiple account management	•	•
Data retention 21	•	•
Audit Trail	•	•
Compliance exports	•	•
Templates for bulk uploads	•	•
Accessibility features	•	•
Set primary number across multiple endpoints	•	•
Bring your own devices (BYOD) on select deskphones and headsets	•	•
24/7 support 22	•	•
Professional implementation	•	•
Integrated telephony for Microsoft Teams	•	•
Include non-Phone (Video Pro/Pro+) users in account	•	•
Single Sign-On (SSO support)	•	•
Okta AD integration	•	•
Azure AD integration	•	•
Cost center management	•	•
Citrix & VMware virtual desktop softphone integration	•	•
Role-based access control with customized roles/permissions	•	•
Multi-site admin and management	•	•

²¹ Retention period applies.

²² Live phone support is available 24/7 for 2+ users, in English only.

Note: All information above is subject to change. For more details, please contact your AT&T Sales Representative.

Terms and conditions apply.

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