AT&T Office@Hand Call Log Definitions

Article# 99597

This article lists the terms and definitions of company and user call logs.

The tables below explain the meanings of the categories and information in your company and user call logs.

Call log definitions

In the tables below:

The left columns list all the values that may appear in your call log.
The right columns list the meanings of each value.

NOTE: Some values appear only in the Detailed call log view, not in the Simple view.

Field	Explanation
Type	Indicates whether a call is inbound or outbound
From	The caller ID number of the originating party
To	The caller ID of the receiving party
Ext	Extension number
Forwarded To	Forwarding number or RingMe number
Name	The name associated with the caller ID
Date/time	The date and time of the call
Recording	If the call recording feature is turned on, you can click the link in this field to access the recording.
Length	The duration of the call
Included	Call charges deducted from prepaid calling minutes
Purchase	Call charges

Definitions of call log fields

Action	Explanation
Accepted	The call connected and was answered.
Barge In Call	A monitoring party barged into a monitored call. Learn more about monitoring live calls.
Call Park	Parked call pickup via *8xx
Call Return	Call to *69
CallOut-CallMe	Indicates whether the call used AT&T Office@Hand Meetings’ Call Me or Call Out features.
Calling Card	Call via IVR calling card
Conference Call	Call to an AT&T Office@Hand Meetings Premium number
Emergency	Emergency call
External Application	Call answered by external application
FindMe	Indicates a call to a coworker who appears on a user’s call rule ring list. Learn more about setting up incoming call handling.
Hunting	Indicates a call to a member of a shared line group. Learn more about shared lines.
Incoming Fax	Incoming fax
Monitoring	Monitoring call
Outgoing Fax	Outgoing fax
Paging	Paging call
Park Location	Call to park location. Learn more about the park location feature.
Phone Call	Incoming extension-to-extension or external call
Phone Login	Common area phone login. Learn more about hot desking and common area phones.
Pickup	Directed Call Pickup. Learn more about Directed Call Pickup.
RingMe	RingMe call. Learn more about RingMe.
RingOut Mobile	RingOut call from the AT&T Office@Hand Mobile. Learn more about RingOut.
RingOut PC	RingOut call from the AT&T Office@Hand Desktop. Learn more about RingOut.
RingOut Web	RingOut call from the AT&T Office@Hand Web. Learn more about RingOut.
Support	Call to 611
Text Relay	Call to 711
Transfer	Transferred call
VoIP	Outgoing extension-to-extension or external call
411 Info	Call to 411

Definitions of call log actions

Action	Explanation
Accepted	The call connected and was answered
Barge In Call	A monitoring party barged into a monitored call
Call Park	Parked call pickup via *8xx
Call Return	Call to *69
CallOut-CallMe	Indicates whether the call used AT&T Office@Hand Meetings’ Call Me or Call Out features
Calling Card	Call via IVR calling card
Conference Call	Call to an AT&T Office@Hand Meetings Premium number
Emergency	Emergency call
External Application	Call answered by external application
FindMe	Indicates a call to a coworker who appears on a user’s call rule ring list
Hunting	Indicates a call to a member of a shared line group. Learn more about shared lines.
Incoming Fax	Incoming fax
Monitoring	Monitoring call
Outgoing Fax	Outgoing fax
Paging	Paging call
Park Location	Call to park location
Phone Call	Incoming extension-to-extension or external call
Phone Login	Common area phone login
Pickup	Directed Call Pickup
RingMe	RingMe call
RingOut Mobile	RingOut call from the AT&T Office@Hand Mobile
RingOut PC	RingOut call from the AT&T Office@Hand Desktop
RingOut Web	RingOut call from the AT&T Office@Hand Web
Support	Call to 611
Text Relay	Call to 711
Transfer	Transferred call
VoIP	Outgoing extension-to-extension or external call
411 Info	Call to 411

Definitions of call log results

Action	Explanation
Accepted	The call was connected to and accepted by the listed number.
Answered Elsewhere	A call that rang multiple extensions was answered by someone who wasn’t the original called party.
No Answer	The call wasn’t answered.
Blocked	The called number is in your Blocked Numbers list
Busy	The called phone number was busy.
Call Failed	The call didn’t reach the dialed number.
Call Failure	An internal error occurred when the number was dialed.
Call connected	The call was answered but wasn’t handled. For example, the call may have been answered by a voicemail system that couldn’t enter 1 to accept the call.
Declined	The call was declined.
Fax Not Sent	The sent fax didn’t arrive at the intended recipient’s fax machine.
Fax Partially Sent	Only a portion of the sent fax arrived at the intended recipient’s fax machine. Possible explanations include poor phone-line quality or a dropped call.
Fax Poor Line	The phone line quality was too poor to send the fax to its intended recipient.
Fax Not Received	An incoming fax wasn’t received because a proper connection with the sender’s fax machine couldn’t be established.
Hang Up	The caller hung up before the call was answered.
IP Phone Offline	The deskphone placing the call isn’t connected.
In Progress	The call is in progress.
Internal Error	An internal error occurred when the number was dialed.
International Disabled	The international call you placed couldn’t be connected because international calling isn’t enabled on your account. Contact customer service to activate international calling.
International Restricted	Calls to the country or area you attempted to call have been prohibited by your admin.
Missed	You’ve missed an incoming call.
No Calling Credit	Your account didn’t have enough calling credit to place this call.
Not Allowed	Calls to this destination aren’t allowed due to elevated risk, disabled international calling privileges, etc.
Partial Receive	An incoming fax wasn’t received in full.
Receive Error	An incoming fax wasn’t received.
Received	An incoming fax was received.
Rejected	The called party rejected the call.
Reply/Replied With Text	The Reply with text feature has been used.
Restricted Number	AT&T Office@Hand has prohibited calls to the dialed number.
Send Error	The sent fax didn’t arrive at the intended recipient’s fax machine.
Sent	The fax was sent successfully.
Stopped	This attempt was stopped because the call was answered by another phone.
Suspended account	The account is not allowed to receive incoming calls
Unknown	An attempt to send a fax was made, but the receiving fax machine couldn’t be reached.
Voicemail	An incoming call was missed and sent to voicemail.
Wrong Number	The called number has been disconnected or isn’t valid.

Key Words: AT&T Office@Hand, Call Log Definitions

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