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AT&T Office@Hand Call Answered Elsewhere Status

Article# 99842

This article discusses the Answered Elsewhere status that will replace Missed call statuses.

When someone answers an incoming call that rings multiple extensions simultaneously or sequentially, other users will see an Answered Elsewhere status in their call logs.

 

Call Answered Elsewhere use cases

Answered Elsewhere will replace Missed as the call result for the following use cases.

Extension type Use Case
User extensions

When you forward a call to a coworker who answers, your devices and apps will show Answered Elsewhere.

When you simultaneously ring a coworker when you receive an incoming call and your coworker answers, your devices, and apps will show Answered Elsewhere.
Directed call pickup When a directed call pickup member answers your incoming call, your devices and apps will show Answered Elsewhere.
Group call pickup When a group call pickup member answers your incoming call, your devices and apps will show Answered Elsewhere.
Call Queue

When a queue agent answers a rotating, sequential, or simultaneously ringing call, the other agents will see Answered Elsewhere.

When a queue call is forwarded to another destination after the maximum wait time or the maximum number of callers in the queue is reached and someone answers the other agents will see Answered Elsewhere.
Call Queue Overflow When an overflow agent answers a rotating, sequential, or simultaneously ringing call, the other agents will see Answered Elsewhere.
Call Queue pickup When a call queue pickup member answers an incoming call, the other agents will see Answered Elsewhere.
Shared line When a shared line member answers an incoming call, other shared line members will see Answered Elsewhere.
Delegated line When an owner or delegate of a delegated line answers an incoming call, the owner and other delegates will see Answered Elsewhere.

 

Supported deskphones for Call Answered Elsewhere feature

Call Answered Elsewhere is supported by the following deskphones:

  • Poly
  • Cisco
  • Yealink

Answered Elsewhere will appear as a new call result in Company and User call log and Analytics historical reports, AT&T Office@Hand apps and integrations, and API results for Partner apps.

 

Required clients for phones

Deskphones

  • Poly, Yealink, Cisco
  • BYOD phones that support SIP Cancel cause=200

Softphones

  • AT&T Office@Hand App – version 24.2.30 (or later)
  • AT&T Office@Hand Phone desktop – Not supported
  • Calls Answered Elsewhere may display as an Unknown result.

 

Calls Answered Elsewhere FAQ

Is Calls Answered Elsewhere a SIP standard?

Yes. Phones and apps that support SIP Cancel (cause=200) will display Answered Elsewhere for the use cases described above.

 

Does AT&T Office@Hand for Microsoft Teams support Call Answered Elsewhere?

Yes, the AT&T Office@Hand embedded app for Microsoft Teams supports Call Answered Elsewhere.

 

When a call is answered elsewhere, will the original recipient know who picked up the call?

The company call log displays who answered the call, but the user call log only shows the status Answered Elsewhere.

 

Key Words: AT&T Office@Hand, Calls Answered Elsewhere, call status, status, call log, call history