AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Use the dropdown to get support, access our business forums, or purchase this product

AT&T Office@Hand Billing Overview
Article #52653

This article provides information and description of each section under the billing overview on the AT&T Office@Hand online account.

The Overview section under the Billing tab displays your Plan Type, Status, Billing Plan, Services, General Usage, and Auto Purchase.

  1. Log in to your AT&T Office@Hand online account.
  2. On the Admin portal, go to the Billing tab.
  3. Under Billing, there are two sections — Overview and Service Order Detail.


  • Your Plan
    Displays the plan type, status, when your subscription ends, and the estimated monthly charges. The billing cycle listed on the web may not be the same as the AT&T invoice billing cycle.
  • General Usage
    This feature works as a counter and displays the account credits that you have consumed for the current Billing Cycle from Order and lets you see your total plan usage such as the Purchased Calling Credits. You can click on View All Usage Detail for more detailed information.
  • Auto-Purchase
    This feature ensures that you will never run out of calling credits for making international calls. It lets you select a Calling Credits package of $20 or $100, which will be automatically renewed when you run low, thus preventing any interruption of service. Purchased funds will roll over month to month for up to 12 months. The price of international calls will vary according to the applicable international rate.
  • Services
    Displays the total estimated charges for all your subscribed services. You may click on the View Details for more detailed information.
  • Service Order Detail
    Displays the information for Cycle from Order and order details for all your current active services. This section allows you to see the Service Name, Qty (Quantity), Price per Item, Total Price, Total Estimated Charges, and Actions. List Price does not include discounts, credits, fees and other charges. The final charge is from AT&T Office@Hand Invoice.

Key Words: Billing Tab, Billing Overview, Billing Plan, Auto-Purchase, Additional Services