AT&T Collaborate voicemail quick reference guide

1. Do 1 of these things:
   • On your desktop IP phone, press the Message button, or press the Menu button and select Messages.
   • From any phone, call your Collaborate phone number, and when you hear your greeting, press the star key (*).
   • From any phone, call your site’s voicemail access number, and then enter your phone number to connect to your mailbox.
2. Enter your temporary PIN, and then press the pound key (#).
3. When prompted, enter a new PIN, and then press the pound key (#) again.
   Note: If you make a mistake, press the star key (*) to start over.
   Your new PIN must follow these rules:
   • Use only numbers.
   • Have 6, 7, or 8 digits (for example, 246810, 2468101, or 24681013).
   • Not use business information, such as your extension or phone number.
   • Not repeat numbers (222) or use sequential numbers (123).
   • Not use a previous PIN or a previous PIN in reverse order (for example, if you used 246810, don’t use 018642).
4. Re-enter your new PIN, and then press the pound key (#) to confirm.
5. Continue to follow the prompts.

1. After you hear a tone, say your name, and then press the pound key (#). This name will be used for the Auto Attendant name and extension dialing options, and for any voicemail greeting that includes your name.
2. When you play the recording back, do 1 of these things:
   To use the recording, press 1.
   To record your name again, press 2.
   For more time, press 8 to pause for up to 20 seconds. To continue, press any key.
3. When prompted, record a personal greeting or select a prerecorded greeting that callers hear when they reach your voicemail.
   Choose 1 of these options:
   • To record a personal greeting, press 1 and speak after the tone. When you’re done, press the pound key (#).
   • To use a prerecorded greeting that contains only your name, press 2.
   • To select a prerecorded greeting that contains only your phone number, press 3. 
   • To select a prerecorded greeting without your name or phone number, press 4. 

After you record or select a prerecorded greeting, your basic voicemail setup is complete.
For more setup instructions and to hear helpful hints about how to use your voicemail, follow the voice prompts. To skip the hints and enter your voicemail box now, press the pound key (#).

1. Do 1 of these things:
   • On your desktop phone:
     • Press the Messages button, or press the Menu button and select Messages.
     • Call your voicemail access number or extension.
     • Call your Collaborate phone number. When you hear your greeting, press the star key (*).
       
   • From any other phone (not your desktop phone):
     • Call your voicemail access number, and then enter your 10 digit Collaborate phone number.
     • Call your Collaborate phone number. When you hear your greeting, press the star key (*).
       Note: When your desktop phone rings, it might be picked, so it’s usually better to call your voicemail access number instead.
2. Enter your PIN. A message tells you how many new messages you have.
3. Follow the voice prompts.
4. Press 1 to listen to your messages. Messages play 1 at a time and include the date, time, and phone number from which the message was sent (if available). If the call is from a number that’s also on the Collaborate network, you hear the caller’s recorded name (if available). New messages are played first, and then saved messages are played.
5. Follow these steps:
   • To play the message again, press 4.
   • To save the message, press 9.
   • To delete the message, press 7.
   • To back up 1 step at a time to the Main Menu, press the star key (*).

     To leave your mailbox, hang up or press the star key (*).

Select a special greeting
From your desktop phone, you can set up more greetings for specific situations. Choose from these options:

• Personal greeting for everyday use—This is a personal greeting that you record. For example, “Hello, you’ve reached Joe’s voicemail. I’m on another call or away from my desk. Please leave a message.”
• Prerecorded greeting—If you don’t want to record a personal greeting, you can use a standard, prerecorded greeting that contains:
  Your spoken name (the one you recorded when you set up your voicemail box), along with a prerecorded greeting.
  Only your phone number and a prerecorded greeting.
  Only a prerecorded greeting, without your name or phone number.
• Extended absence greeting—This personalized greeting gives callers a specific message and lets you determine whether they can leave voicemail messages. For example, “I’ll be out of the office Tuesday and Wednesday, returning on Thursday. Please call back then.”
  Note: By default, the extended absence greeting prevents callers from leaving messages. If you want callers to be able to leave a message after they hear your extended absence greeting, you must select that option when prompted.

1. At the Main Menu, do 1 of these things:
   • To change your personal or prerecorded greeting, press 1.
   • To turn on an extended absence greeting, press 2.
   • To change your recorded name, press 3.
2. Follow the prompts to make and confirm your change.

In your personal greeting, you could tell callers: “Record your message, or press 0 to be connected to an attendant.”

Note: Before you instruct callers to press 0 for an attendant, make sure to check Press 0 to transfer calls on the Manage voicemail page.

1. Access your Collaborate voicemail box.
2. From the Main Menu, press 2.
3. After the tone, record your message and then press the pound key (#). To stop recording, press the pound key (#) again.
4. Enter the 10-digit phone number or extension of the first person you want to send the voicemail message to. You’ll hear a confirmation message that includes the person’s name and number (if available).
   To send the message to more than 1 person, repeat this step.
5. To confirm that you’ve listed all the recipients, press the pound key (#).
6. For delivery options, press 1, and then choose from these options:
   • To review your message, press 1.
   • To rerecord your message, press 4.
   • To request a delivery report, press 5.
   • To request a report telling you when the message is read, press 6.
7. To send your message, press the pound key (#).

1. Access your Collaborate voicemail box.
2. From the Main Menu, press 6 for Deleted Messages. All messages deleted during the past 48 hours start to play.
3. Do 1 of these things:
   • To save a message, press 9 after hearing the message. The message is placed with your saved messages.
   • To permanently delete a message, press 7. The message is permanently deleted and can’t be restored.