AT&T Collaborate quick reference Yealink SIP T46S IP phone

1. Do 1 of these things:

   • Press a line key.

   • Pick up the handset. 

   • Press the Speakerphone button. 

   • Press the Headset button. 

2. Start entering a phone number.

   The phone displays a list of previously placed calls. As you enter numbers, the phone displays similar numbers from your directory.

3. Finish entering the phone number, or scroll down and select the number from the list.

4. Press the OK button, the pound (#) key, or the Send soft key.

1. Enter the phone number you want to call.
2. Do 1 of these things:
   • Press a line key.
   • Press the Speakerphone button.
   • Pick up the handset.
   • Press the Send soft key.

• Enter the site prefix plus the extension number.

• Enter a 10-digit number, a 7-digit number within your own area code, or a special number (such as 411 or 911).

• Enter a 10-digit number. (You can enter 1 and the 10-digit phone number, but 1 isn’t required.)

1. Enter 011 (the international code) + country code + phone number.

    

2. Press the OK button, press the pound (#) key, or press the Send soft key.

   For details, see the AT&T International Dialing Guide at https://www.business.att.com/bt/dial_guide.jsp.

1. Enter *69.

2. Press the Send soft key.

3. When prompted, press 1.

1. When the phone is idle, press the Speakerphone button, pick up the handset, or press a line key. The redial list appears.
2. Press the up and down arrow keys to choose the number you want to redial.
3. Press the OK button.

1. Do 1 of these things:
   • Press the History soft key.
   • Press the Menu soft key to access the Menu screen, press the History soft key, and then press the Local History soft key.
     • To scroll through the list, press the up and down arrow keys.
     • To see the most recent call, press the up arrow key.
     • To see older calls, press the down arrow key.
2. Select a number from the list, and then press the Send soft key.

1. Do 1 of these things:

   • Press the Directory soft key.

   • Press the Menu soft key to access the Menu screen, press the Directory soft key, and then press the Network Directory soft key.

2. Select a directory item, and then press the Enter soft key to load the directory.
3. Select a contact from the directory, and then press the Send soft key.

1. Do 1 of these things:

   • Press the Directory soft key.

   • Press the Menu soft key to access the Menu screen, press the Directory soft key, and then press the Network Directory soft key.

2. Select a directory item, and then press the Enter soft key to load the directory.

3. Press the Search soft key.

4. Start entering the name of your contact or their phone number.

5. Select a contact from the list that appears, and then press the Send soft key.

1. Do 1 of these things:

   • Start typing a phone number.

   • Press a line key.

   • Pick up the handset, or press the Speakerphone button or Headset button.

2. Enter the emergency number using the keypad.

3. Press the OK button, the pound (#) key, or the Send soft key.

1.  Press the History soft key, or press the Menu soft key, press the History soft key, and then press the Local History soft key.
2. To view the Received Calls log, press the left and right arrow keys.
3. Highlight the call you want by pressing the up and down arrow keys.
4. Press the Send soft key.

1.  When the phone is idle, press the Redial button.
2. Select the number you want by pressing the up and down arrow keys.
3. Press the Send soft key.

•  During a call, press the Hold soft key.

•  To resume the call, press the Resume soft key.

•  To retrieve the call on hold, press the up and down arrow keys to select the call, and then press the Resume soft key or the line key that corresponds to the call on hold.

Note: If you’re handling more than 1 call, you’ll see a number on the phone’s display screen indicating that currently selected line is the second of 4 calls (for example, 2/4).

Do 1 of these things:

• Press the EndCall soft key.

• If you’re using the handset, replace it.

• If you’re using the speakerphone, press the Speakerphone button.

Call Waiting

If a new caller’s ID appears in your phone’s display window while you’re on a call, Call Waiting is turned on and you have an incoming call.

If you don’t answer the new call, it will be routed to your voicemail (if available) or forwarded according to your Call Forwarding settings.

If you don’t want to be notified when callers are waiting, you can turn Call Waiting off for the current call.

Turn Call Waiting off for the current call

1. Enter *70 and the number you want to call.
2. Press Send.

Block and unblock Caller ID

When Caller ID is turned on, your number and name appear on the phones you call.

If permitted by your organization, you can block your caller ID:

• For a single call outside your organization.
• For all phone calls.

Or, your administrator can block your line’s caller ID for all calls.

Block your caller ID for a single call

• Enter *67 and the number you want to call.
• Lift the handset.

Unblock your caller ID for a single call

• Enter *65 and the number you want to call.
• Lift the handset.

Block your caller ID for all calls

• Enter *31, and then lift the handset.

Unblock your caller ID for all calls

• Enter #31, and then lift the handset.

Call Transfer

You can transfer a call to any extension within your organization or to any 10-digit phone number. Call Transfer has 2 forms:

• Unattended transfer—Transfers your call to the new caller directly and drops you from the call.
• Attended transfer—Enables you to speak with the person you’re transferring the call to before you transfer the call. If there’s no answer or the person doesn’t want to take the call, you can cancel the transfer and talk with the caller. 

Make an unattended transfer

1. During a call, press the Transfer soft key.
2. Enter the phone number to which the call will be transferred.
3. Press the Transfer soft key. The call is transferred and you’re dropped from the call.

Make an attended transfer

1. During a call, press the Transfer soft key.
2. Enter the phone number to which the call will be transferred.
3. Press the OK button or the pound (#) key to dial out.
4. Wait for the person to answer, and then speak.
   • If the person agrees to accept the call, press the Transfer soft key again. The call is then transferred from your phone.
   • If the person isn’t available or doesn’t want to accept the transferred call, press the Cancel soft key to resume the original call.

Conference calls

You can conduct a conference call with 3 participants from your phone.

Make a 3-way conference call by phone

1. Call the first person.
2. After the first person answers, press the Conference soft key. This places the call on hold.
3. Enter the number of the second person and press the OK button, the pound (#) key, or the Send soft key.
4. When the second person answers, press Conference to establish the conference.

Do Not Disturb

When you don’t want to be bothered, you can turn on Do Not Disturb.

• Private lines—If you have voicemail, all incoming calls are immediately routed to your voicemail. If you don’t have voicemail, calls are routed according to your call forwarding settings.
• Shared lines—Your phone won’t ring, but the line blinks and you or someone else can answer the call.

Turn Do Not Disturb on or off

1. Press the DND soft key when the phone is idle. Do Not Disturb appears in the display window.
2. Press the DND soft key again. Do Not Disturb disappears from the display window.

Intercom Over Speakerphone

You can initiate an Intercom Over Speakerphone call to other Collaborate users in your organization.

The phone of the person you’re calling automatically answers the call in speakerphone mode. You can then have a conversation.

Make an Intercom Over Speakerphone call

1. Enter *96.
2. Enter an extension number.
3. Press Send.
4. Wait to hear a beep, and then speak.

Reject a call

If you don’t want to answer a call while it’s ringing, you can reject the call. If you have voicemail, the call is then routed to your voicemail. If you don’t have voicemail, the call is routed according to your call forwarding settings.

Note: If the ringing line is a shared line, your phone will stop ringing, but the shared lines will continue to ring on other phones.

 Reject a call

• While your phone is ringing, press the Reject soft key.

Multiple line appearances and line keys

A phone number assigned to a line key on an IP phone is called a line appearance. The line keys on your phone can have repeated numbers, different numbers that belong to you, or numbers that belong to others. When a call comes in to a number, all phones with that number as a line appearance ring at the same time. When the call is answered, how it’s handled depends on the line’s call presence.

Collaborate offers 2 call presence choices:

• Shared call presence—When a call is answered and put on hold, any other phone with that line appearance can take the call off hold.
• Not shared call presence—When a call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones. 

Move between calls on different line appearances

1. While on a call, press the line key associated with another line. If necessary, you can use the arrows to scroll through the list of currently active calls.
2. The call on the first line is put on hold.
3. Talk with the second caller.
4. To return to the first caller, press the line key associated with the first call. The second call is automatically put on hold

Call forwarding

You can forward calls to other numbers. The forward-to number can be an extension or any 10-digit phone number.

Collaborate provides these types of call forwarding:

• Call Forwarding – Always—All calls to your phone are forwarded. This is also known as Send All Calls.
• Call Forwarding – No Answer—If you don’t answer, the call is forwarded.
• Call Forwarding – Busy—Calls that come in while your phone is busy are forwarded.
• Call Forwarding – Not Reachable—Applies when your phone can’t be reached by the Collaborate network (not simply when you don’t answer or are busy). You can set this up in advance.

Note: Your administrator establishes your access to call forwarding features. If you have questions about your access to these features, check with your administrator.

Turn on call forwarding

1. When your phone is idle, enter:
   • *72 for Call Forwarding – Alway
   • *92 for Call Forwarding – No Answer
   • *62 for Call Forwarding – Busy
   • *94 for Call Forwarding – Not Reachable
2. Enter the phone number to which calls will be forwarded.
3. Press Send. A voice prompt confirms that call forwarding is turned on.

Turn off call forwarding

1. When your phone is idle, enter:
   • *73 for Call Forwarding – Always
   • *93 for Call Forwarding – No Answer
   • *63 for Call Forwarding – Busy
   • *95 for Call Forwarding – Not Reachable
2. Press Send. A voice prompt confirms that call forwarding is turned off.