AT&T Collaborate quick reference Polycom SoundPoint IP 550 and 560 phones

1. Enter the number you want to call.
2. Do 1 of these things:
   • Pick up the handset.
   • Press Speakerphone.
   • Press a line key.
   • Press Headset (if you’ve connected an optional headset).

• Do 1 of these things:
  • Pick up the handset and enter the number you want to call.
  • Press a line key and enter the number you want to call.
  • Press the New Call soft key and enter the number you want to call.
  • Press Speakerphone or Headset and enter the number you want to call.

• Enter the extension.

To reach people at other sites, you may have to enter the site prefix plus the extension.

• Enter a 10-digit number, a 7-digit number within your own area code, or a special number (such as 411 or 911).

• Enter a 10-digit number, a 7-digit number within your own area code, or a special number (such as 411 or 911).

• Enter 011 (the international code) + country code + phone number.

For more information, see the AT&T International Dialing Guide at https://www.business.att.com/bt/dial_guide.jsp.

1. Press the left arrow key. 
   A list of received calls appears in the display window with the most recent call listed first.
2. Scroll to the number you want to call, and then press a line key.

• Press Redial.

1. Press the right arrow key.
   The Placed Calls list appears in the display window.
2. Scroll to select the number you want, and then press a line key.

• To put a call on hold, press Hold.
• To resume the call, press Resume.

• Press End Call.

Call Waiting

If you see a new caller’s ID in your phone’s display window while you’re on a call, Call Waiting is turned on and you have an incoming call.

If you don’t answer the new call, it will be routed to your voicemail (if available) or to your chosen “when I don’t answer” call treatment.

If you don’t want to be notified when callers are waiting, you can turn Call Waiting off for the current call.

Turn Call Waiting off for the current call

• Enter *70 and the number you want to call.

Account codes

An account code enables your 

Collaborate service to track call data by account or category for outbound calls made from your organization. You may be assigned 1 of these types of account codes:

• Mandatory—For all calls except 911, you’re always prompted and must enter an account code when calling outside your organization.
• Optional—You can enter a feature access code followed by the account code when calling outside your organization.

Call using a mandatory account code

1. Enter the phone number you want to call.
2. When prompted, enter the account code.

Turn on account codes per call

1. Enter *50.
2. When prompted, enter the account code.
3. Enter the phone number you want to call.

Block and unblock Caller ID

When Caller ID is turned on, your number and name appear on the phones you call.

If permitted by your organization, you can block your caller ID:

• For a single call outside your organization.
• For all phone calls.

Or, your administrator can block your line’s caller ID for all calls.

Block your caller ID for a single call

• Enter *67 and the number you want to call.
• Pick up the handset.

Unblock your caller ID for a single call

• Enter *65 and the number you want to call.
• Pick up the handset.

Block your caller ID for all calls

• Enter *31, and then pick up the handset.

Unblock your caller ID for all calls

• Enter #31, and then pick up the handset.

Call Transfer

You can transfer a call to any extension within your organization or to any 10-digit phone number. Call Transfer has 2 forms:

• Unattended transfer—Transfers your call to the new caller directly and drops you from the call.
• Attended transfer—Enables you to speak with the person you’re transferring the call to before you transfer the call. If there’s no answer or the person doesn’t want to take the call, you can cancel the transfer and talk with the caller.

Make an unattended transfer

1. During a call, press Transfer.
2. Press the Blind soft key and enter the phone number to which the call will be transferred.
3. Press a line key.
   The call is transferred and you’re dropped from the call.

Make an attended transfer

1. During a call, press Transfer.
2. Enter the phone number to which the call will be transferred.
3. Press a line key.
4. Wait for the person to answer, and then speak.
5. Do 1 of these things:
   • If the person agrees to accept the call, press Transfer again. The call is then transferred from your phone.
   • If the person isn’t available or doesn’t want to accept the transferred call, press Cancel to resume the original call.

Conference calls

You can conduct a conference call with 3 participants from your phone.

Make a 3-way conference call by phone

1. Call the first person.
2. After the first person answers, press the Confrnc soft key. This places the call on hold.
3. Call the second person.
4. When the second person answers, do 1 of these things:
   • If the person wants to join the call, press the Confrnc soft key to establish the conference.
   • If the person doesn’t want to join the call, press the Cancel soft key to drop the second call and return to the first call.

Reject a call

If you don’t want to answer a call while it’s ringing, you can reject the call. If you have voicemail, the call is then routed to your voicemail. If you don’t have voicemail, the call is routed to your chosen “when I don’t answer” call treatment.

Note: If the ringing line is a shared line, your phone will stop ringing, but the shared lines will continue to ring on other phones.

Reject a call

• While your phone is ringing, press the Reject or Silence soft key.

Multiple line appearances and line keys

A phone number assigned to a line key on an IP phone is called a line 

appearance. The line keys on your phone can have repeated numbers, different numbers that belong to you, or numbers that belong to others. When a call comes in to a number, all phones with that number as a line appearance ring at the same time. When the call is answered, how it’s handled depends on the line’s call presence.

Collaborate offers 2 call presence choices:

• Shared call presence—When a call is answered and put on hold, any other phone with that line appearance can take the call off hold.
• Not shared call presence—When a call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones.

Move between calls on different line appearances

1. While on a call, press the line key associated with another line. The call on the first line is put on hold.
2. Talk with the second caller.
3. To return to the first caller, press the line key associated with the first call. The second call is automatically put on hold.

Call forwarding

You can forward calls to other numbers. The forward-to number can be an extension or any 10-digit phone number.

Collaborate provides these types of call forwarding:

• Call Forwarding – Always—All calls to your phone are forwarded. This is also known as Send All Calls.
• Call Forwarding – No Answer—If you don’t answer, the call is forwarded.
• Call Forwarding – Busy—Calls that come in while your phone is busy are forwarded.
• Call Forwarding – Not Reachable—Applies when your phone can’t be reached by the Collaborate network (not simply when you don’t answer or are busy). You can set it up in advance.

Note: Your administrator establishes your access to call forwarding features. If you have questions about your access to these features, check with your administrator.

Turn on call forwarding

1. When your phone is idle, enter:
   • *72 for Call Forwarding – Always.
   • *92 for Call Forwarding – No Answer.
   • *62 for Call Forwarding – Busy.
   • *94 for Call Forwarding – Not Reachable.
2. Enter the phone number to which calls will be forwarded.
3. Press a line key. A voice prompt confirms that call forwarding is turned on.

Turn off call forwarding

1. When your phone is idle, enter:
   • *73 for Call Forwarding – Always.
   • *93 for Call Forwarding – No Answer.
   • *63 for Call Forwarding – Busy.
   • *95 for Call Forwarding – Not Reachable.
2. Press a line key. A voice prompt confirms that call forwarding is turned off. 

Register or restart your phone

There will be times when you must reset your phone so that it can retrieve crucial software updates and configurations from the Collaborate service.

Register or restart your phone

1. Press Menu.
2. Select Settings, and then press the Select soft key.
3. Select Basic.
4. Select Restart Phone. The Polycom logo appears in the display window for a short time. When the logo disappears, the phone is again operational.