|What is the Dialer for Google Chrome?
||It is a Chrome extention. An extension is similar to a plug-in or an add-in, because it doesn’t stand alone. It works with an application to extend its functionality.
||The Dialer for Google Chrome was developed by BluIP, Inc. The Dialer works with a number of solutions, including AT&T Collaborate, and is available in the Chrome web store free of charge.
|Why would I use the Dialer for Google Chrome?
||The Dialer allows you to access information in other applications, automatically – without opening the application. So a call center rep could, for example, have a Salesforce window pop up when an incoming call is from a number that’s in a n existing Salesforce record. The call center rep would know who is calling and can see the most recent interaction almost right away.
||The Dialer for Google Chrome provides functionality that makes AT&T Collaborate even more operational.
|How much is AT&T charging for the Dialer for Google Chrome?
||AT&T is not selling the Dialer. It is available at no charge from BluIP via the Google Chrome web store. Users can simply download and install it on their own.
||Users can access and download the Dialer for free.
|What do I need in order to use the Dialer?
||Four things are needed: (1) a valid AT&T Collaborate account; (2) acceptance of the BluIP terms and conditions for the Dialer; (3) Google Chrome installed on your PC; and (4) an Internet connection, since AT&T Collaborate is a Voice over IP (“VoIP”) solution.
||Users who do not already have Chrome or have not used any Google applications for instance may be prompted to establish a free Google account.
|How do I get and install Google Chrome
||Click here to be taken to Google’s website, where you can download and install Chrome for your PC.
||Chrome is also free.
|How do I get and install the Dialer?
||Open your Chrome browser and type https://www.redial.io/user/ATTCollaborate/. Click the DIALER image to accept the terms and conditions, download and install.
||When the Dialer has been installed you will see a blue power button at the top right of your Chrome browser window. This is your Dialer! Click to open.
|When the Dialer is installed, how do i sue it?
||All documentation is accessible from within the Dialer?
||You can access and update your Dashboard, set up options, and select the application you want to integrate (for example, Salesforce or Google Contacts).
|Is there online help?
||There are tow sources of help:
The AT&T Business Center can be accessed from the Dialer, and Online Support and Documentation provided by BluIP is accessible as well.
|Online Support and Documentation , as well as Feedback and Documentation, are hosted by BluIP.
|If I’m having trouble with Dialer, what do I do?
||If the problem is not addressed by the online documentation, contact AT&T Customer Care for Tier 1 assistance.
||All issues with the Dialer are supported by BluIP. AT&T Customer care will ask a few questions to identify the problem. If the issue is with the Dialer, AT&T Customer Care will transfer you directly to BluIP’s customer support team for assistance.