Assigning Ringtones for Incoming Calls in the AT&T Office@Hand Desktop and Web

Article #97342

You can customize incoming calls with different ringtones for your AT&T Office@Hand phone numbers. Assigning unique ringtones lets you quickly identify whether a call is coming from a coworker or a customer in your call queue, allowing you to prioritize accordingly.

You can also manage notifications and sounds for messages and video calls.

Assigning ringtones in the AT&T Office@Hand Desktop and Web

1. In the navigation bar, click Settings.
2. Click Notifications.
3. Under Sounds, click the dropdown to the right of Ringtones to change the default ringtone for all incoming calls.
4. Click Manage to customize the ringtones for specific types of calls.

   

5. Under Assigned ringtones, click the dropdowns to choose ringtones for:
   • Call queues: Calls routed to your queues
   • Internal calls: Calls from your coworkers
   • Primary number: Calls to the phone number displayed in your profile
   • Direct number: Calls to your other direct numbers if you have multiple lines
     NOTE: You can preview the ringtone by clicking the Play icon.

     

You can also adjust your ringtones from your Phone settings.

1. In the navigation bar, click Settings.
2. Click Phone.
3. Under Incoming calls, click the dropdown to the right of Ringtones to change the default ringtone for all incoming calls.
4. Click Manage to customize the ringtones for specific types of calls.

   

Key Words: AT&T Office@Hand App, AT&T Office@Hand Desktop. AT&T Office@Hand Web, assign ringtones, ringtones, incoming calls

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