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AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Allow your Extension to be Monitored by Others | AT&T Office@Hand
Article #71206

This article contains steps for allowing other users to monitor calls going to your extension or view your presence/availability status.

  1. Log into your AT&T Office@Hand online account.
  2. For users, click Settings. For Administrators, click Admin portal > My extension > Settings.
  3. Go to Phones & numbers > Phones > Presence.
  4. Under Permissions, enable Allow other users to see my Presence status by clicking the On radio button, then click Save.

OPTIONAL: Under Select users permitted to answer my calls, you can select and allow users to pick up your incoming calls when you are unavailable, then click Save.

Keywords: AT&T Office@Hand, presence, monitor, call monitoring, barge