Adding Widgets to a Business Analytics Dashboard | AT&T Office@Hand

Article# 98770

This article provides information on how to add widgets for the AT&T Office@Hand Business Analytics dashboard.

When you create a Business Analytics dashboard, you can add your choice of widgets. To do that, you may follow the steps below:

1. Go to the Analytics Portal and sign in.
2. Hover over the left navigation bar and click Business Analytics.
3. Click the Add Widget tile.

   

4. Select the widgets you want to add to your dashboard.
   • Table: Shows in-depth data and performance analysis on such metrics as call performance for a user, a group, or your entire company.
   • KPIs: Helps you summarize data into your outlined key performance indicators. You can add KPIs and integrate them into the widget.
   • Meetings: Displays metrics for all of your organization’s meetings, including how long each user participates and engages in a meeting.
   • Call Records: Shows the “journey” for all incoming and outgoing calls. You can use various customization and filter options to retrieve the exact data you need.
   • Graph: Lets you visualize data with an x-axis for the date and time range and a y-axis for data metrics and dimensions.
     NOTE: You can create a Trend graph or a Comparison graph. Trends graphs show the most popular times for calls to your organization, while Comparison graphs let you see how data differs between calls.

     

5. Pick your dimensions (rows) and metrics (columns) from the left bar as applicable. This will vary by the type of widget you add. For a full list of descriptions for each widget type’s rows and columns, refer to the Business Analytics data dictionary.
6. Give your widget a name in the Widget Name field.
7. Click Save in the upper right.

   

Additional resources:

• Creating and Managing an AT&T Office@Hand Business Analytics Dashboard
• Creating and Managing Business Analytics Table Widgets
• Creating and Managing Business Analytics Graph Widgets
• Creating and Managing Business Analytics KPIs Widgets
• Creating and Managing Call Records Widgets
• Creating and Managing Meetings Widgets

Key Words: AT&T Office@Hand, Business Analytics dashboard, Business Analytics, add widgets, create widget, widget name

Was this page helpful? Yes No