Product Resource Center

Simply select the name of the product you wish to get support for, or select the appropriate category to get started. Tell us the operating system you’re using on your device and what the topic is for the support, and we’ll give you only the videos and tutorials that suit your needs best.

Written Tutorials
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Deskphones -­ Add an existing phone | AT&T Office@Hand #11107

Learn to add an existing phone with AT&T Office@Hand.
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Deskphones -­ Polycom ­- Features and Resolving Issues | AT&T Office@Hand #8377

Learn about initiating conferences with two active calls with AT&T Office@Hand.
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Desktop App – Accessibility in Windows PC or Mac for low vision or blind users | AT&T Office@Hand #11724

AT&T Office@Hand provides accessibility support for Service Web and Desktop app.

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Desktop App – Place Outgoing Calls Using the AT&T Office@Hand Desktop & Mobile Apps | AT&T Office@Hand #3322

Learn how to make a call from the Softphone with AT&T Office@Hand.
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Desktop App – Plantronics Integration with the Desktop App | AT&T Office@Hand #8762

Learn about Plantronics integration on the desktop app with AT&T Office@Hand.
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Desktop App – Pre-Call Controls for the Desktop App | AT&T Office@Hand #7097

Learn how to respond to an incoming call as a voice message.
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Desktop App – Recommended Headsets for the Desktop App | AT&T Office@Hand #3871

Learn about the recommended  headsets for the desktop app with AT&T Office@Hand.
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Desktop App – Setting up the Hotkey options on the AT&T Office@Hand Desktop App | AT&T Office@Hand #3839

Learn how to set up the hotkey options on your Softphone with AT&T Office@Hand.
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Desktop App – Setting Up the Outbound Caller ID on the Desktop App | AT&T Office@Hand #7808

Learn about setting up the outbound caller for the desktop app with AT&T Office@Hand.
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Desktop App – Updating to the Desktop App from the Old Softphone |AT&T Office@Hand #8265

Learn about updating to the desktop app from the old softphone with AT&T Office@Hand.

How-To Videos
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AT&T Enhanced Push-to-Talk – App Features

AT&T Enhanced Push-to-Talk – Dispatch

AT&T Enhanced Push-to-Talk – Emergency Services

AT&T Enhanced Push-to-Talk – New Features

AT&T Enhanced Push-to-Talk Overview

AT&T Office@Hand – Downloading and Using the Apps

AT&T Office@Hand – Managing User Phones

AT&T Office@Hand – Managing Users

AT&T Office@Hand – Setting up Call Routing

Changing the ringing sequence in a sequential Ring List using the Mobile Assistant