AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back

How-To Videos

Joining an AT&T Office@Hand Meeting

Scheduling an AT&T Office@Hand Meeting in your Google Calendar

Using the Host Controls in AT&T Office@Hand Meetings

Written Tutorials

Book icon
911 Notifications on AT&T Office@Hand #17533

Learn about the 911 notifications on AT&T Office@Hand.

Book icon
Access to this account is disabled error | AT&T Office@Hand #13764

Learn how to support locked out issues of users with AT&T Office@Hand.

Book icon
Account Linking Overview | AT&T Office@Hand #9489

Learn about account linking with AT&T Office@Hand.

Book icon
Activate a Call Queue | AT&T Office@Hand #42259

This article provides the steps on how to activate a call queue in the AT&T Office@Hand Online Account.

Book icon
Active Call Controls | AT&T Office@Hand Desktop App #8183

Learn about the active call controls for the AT&T Office@Hand desktop app.

Book icon
Active Call Controls | AT&T Office@Hand Mobile App #6511

Learn about the active call controls for the Office@Hand mobile app.

Book icon
Add an AT&T Office@Hand Vanity Number #44154

Learn to add a vanity number with AT&T Office@Hand.

Book icon
Add Contacts on the AT&T Office@Hand Mobile App #35358

This article provides instructions on how to add contacts on the AT&T Office@Hand app for mobile.

Book icon
Add Users to your account on AT&T Office@Hand #10857

Learn to add users to your account with AT&T Office@Hand.

Book icon
Admin Express Setup | AT&T Office@Hand #2913

See an overview of express setup with AT&T Office@Hand.

Book icon
Advanced Call Handling – Set Custom Rule & Advanced Custom Rules | AT&T Office@Hand #2607

Learn about setting a rule based on a called number with AT&T Office@Hand.

Book icon
Allow Others to Schedule an AT&T Office@Hand Video Meeting Session on Your Behalf #32997

Learn how to allow others to schedule an AT&T Office@Hand video meeting session on your behalf.

Book icon
Allow Participants to Join Before Host Feature on AT&T Office@Hand Meetings #34941

This article provides instructions on how to allow participants to join the meeting before the host on AT&T Office@Hand Meetings.

Book icon
Analytics – Live Reports | AT&T Office@Hand #12688

AT&T Office@Hand Live Reports equips decision-makers of organizations by providing access to reports on inbound and outbound calls close to real time.

Book icon
Analytics Portal – Create and Manage Subscriptions | AT&T Office@Hand #11112

Learn to make use of the AT&T Office@Hand Analytics Portal Subscription feature to automatically generate reports and send them to your email or to your recipients.

Book icon
Analytics Portal – Overview & FAQ | AT&T Office@Hand #11180

See the overview, frequently asked questions and how to create and manage subscriptions for the Analytics Portal for AT&T Office@Hand.

Book icon
Analytics Portal – Performance Reports Overview | AT&T Office@Hand #11127

AT&T Office@Hand Performance Reports is an additional tool that enables you to research call records to determine your business unit performance.

Book icon
Analytics Portal – Tabs & Reports of the Analytics Portal | AT&T Office@Hand #11110

Learn about the tabs and reports of the Analytics Portal from AT&T Office@Hand.

Book icon
Analytics Portal – Create an Alert | AT&T Office@Hand #29920

This article provides the steps to set up automated monitoring on devices and receive alerts when devices go offline for AT&T Office@Hand.

Book icon
Android Permissions | AT&T Office@Hand Mobile App #8684

Learn about Android permissions for the AT&T Office@Hand mobile app.

Book icon
Answer Incoming Video Chat or Meeting on your AT&T Office@Hand app for iOS #34938

Learn to answer your incoming video chat or meeting with AT&T Office@Hand.

Book icon
Assisted Provisioning ­ Cisco/Linksys IP Phones | AT&T Office@Hand #5741

Learn about assisted provisioning for Cisco/Linksys IP phones.

Book icon
Assisted Provisioning ­ Polycom IP Phones | AT&T Office@Hand #5742

Learn about assisted provisioning for Polycom IP phones.

Book icon
Assisted Provisioning – Yealink Phones | AT&T Office@Hand #8682

Learn about assisted provisioning for Yealink phones with AT&T Office@Hand.

Book icon
AT&T Office@Hand for Apple Watch Support #8685

Learn about Apple Watch Support with AT&T Office@Hand.

Book icon
AT&T Office@Hand Reference Guide

View the reference guide for admins and users AT&T Office@Hand.

Book icon
AT&T Office@Hand Softphone Quick Start Guide

View the quick start guide for AT&T Softphone for AT&T Office@Hand.

Book icon
AT&T Office@Hand Auto-Receptionist Overview #3873

See an overview regarding Auto-Receptionist with AT&T Office@Hand.

Book icon
AT&T Office@Hand Billing Overview #52653

This article provides information and description of each section under the billing overview on the AT&T Office@Hand online account.

Book icon
AT&T Office@Hand Cloud Recording Overview #42238

This article provides information on the Cloud Recording feature for AT&T Office@Hand meetings.

Book icon
AT&T Office@Hand Desktop App Overview #8034

See an overview of the AT&T Office@Hand desktop app.

Book icon
AT&T Office@Hand Downloads

This page contains various download links for the AT&T Office@Hand app for desktop and mobile, as well as the AT&T Office@Hand Meetings app and Outlook Plug-in.

Book icon
AT&T Office@Hand End User Licensing Agreement

View the AT&T Office@Hand End User Licensing Agreement.

Book icon
AT&T Office@Hand for Microsoft Dynamics #30632

Learn about Microsoft Dynamics with AT&T Office@Hand.

Book icon
AT&T Office@Hand for Microsoft Teams Overview #30633

This article provides information about AT&T Office@Hand integration with Microsoft Teams including its features, availability, limitations, and requirements.

Book icon
AT&T Office@Hand for Slack Overview #22397

This article provides information about AT&T Office@Hand for Slack integration including its features, availability, requirements, and installation steps.

Book icon
AT&T Office@Hand Glossary #5959

View the glossary of terms for Office@Hand.

Book icon
AT&T Office@Hand International Calling Overview #3087

See an overview for international calling with AT&T Office@Hand.

Book icon
AT&T Office@Hand License Management Overview #53521

This article discusses managing and purchasing AT&T Office@Hand licenses and devices.

Book icon
AT&T Office@Hand Limited Extension Overview #46716

This article describes the Limited Extension for AT&T Office@Hand and provides the steps to add a limited extension to your account.

Book icon
AT&T Office@Hand Location Based Taxes #42252

This article describes the AT&T Office@Hand’s Location-based taxes with Cost Center Management.

Book icon
AT&T Office@Hand Meetings Frequently Asked Questions #14838

See the frequently asked questions for AT&T Office@Hands Meetings.

Book icon
AT&T Office@Hand Meetings Security Features or Preventing Meeting Abuse #37101

This article discusses settings you can configure and in-meeting actions you can perform in AT&T Office@Hand Meetings to secure your meetings sessions.

Book icon
AT&T Office@Hand Multi-Site Support – FAQ, Overview, and Settings #11726

This article describes the Office@Hand Multi-­Site Support experience when enabled for your account. It includes an overview, frequently asked questions, and settings and use.

Book icon
AT&T Office@Hand Network Updates #12242

Learn more about network updates with AT&T Office@Hand.

Book icon
AT&T Office@Hand Number Porting Frequently Asked Questions #2937

Learn the answers to frequently asked questions for number porting with AT&T Office@Hand.

Book icon
AT&T Office@Hand Number Porting Frequently Asked Questions #44900

See the most frequently asked questions for number porting with AT&T Office@Hand.

Book icon
AT&T Office@Hand Number Transfer Rejections Frequently Asked Questions #44898

See frequently asked questions about number transfer rejections for AT&T Office@Hand.

Book icon
AT&T Office@Hand Phone Recommended Headsets #42239

This article also provides the headset models that are recommended by AT&T Office@Hand to use for integration with the Plantronics Hub and AT&T Office@Hand Phone.

Book icon
AT&T Office@Hand Poly VVX Phones Firmware Update #46714

Learn about the Poly VVX phones firmware update for AT&T Office@Hand.

Book icon
AT&T Office@Hand Setup Frequently Asked Questions #2933

Learn the answers to frequently asked questions for setup with AT&T Office@Hand.

Book icon
AT&T Office@Hand System Requirements #8260

Learn about the system requirements for service with AT&T Office@Hand.

Book icon
AT&T Office@Hand TLS Upgrade #11182

This article provides information about the deprecation of TLS version 1.0 and 1.1 for AT&T Office@Hand.

Book icon
AT&T Office@Hand User Guides – Complete List

See the complete list of user guides for AT&T Office@Hand. Once the user guide is populated, it can be downloaded.

Book icon
AT&T Office@Hand Using the Call Flip Feature #2609

Learn how to use the call flip feature with AT&T Office@Hand.

Book icon
AT&T Office@Hand: Polycom – Enable Video Calling via web 10805

Learn to enable video calling via the web with AT&T Office@Hand.

Book icon
AT&T Office@Hand: Polycom – Make Video Calls 10806

Learn how to make video calls with the Polycom phone with AT&T Office@Hand.

Book icon
AT&T Office@Hand: Saving Call Logs, Voicemail, and Fax using the Dropbox #9553

Learn about saving call logs, voicemail, and fax using the archiver with AT&T Office@Hand.

Book icon
ATA Adapter – Installing ATA Adapter | AT&T Office@Hand #8379

Learn about installing the ATA adapter with AT&T Office@Hand.

Book icon
Audio Conference – Overview and Uses | AT&T Office@Hand Desktop App #11752

Conference calling with AT&T Office@Hand, allows you to set up, host, and join conference calls on your computer, as well as your desk phone, smartphone, or tablet.

Book icon
Auto-Receptionist – General Settings | AT&T Office@Hand #10886

The Auto-Receptionist General Settings allow the Account Administrator to set up the Auto-Receptionist and IVR settings on the AT&T Office@Hand Online Account.

Book icon
Automatic Call Recording | AT&T Office@Hand #4018

Learn the answers to frequently asked questions for automatic call recording with AT&T Office@Hand.

Book icon
Automatically Connect Audio When Joining an AT&T Office@Hand Video Meeting #35360

Learn how to automatically connect audio when joining an AT&T Office@Hand video meeting.

Book icon
Basic Troubleshooting Tips – Phones | AT&T Office@Hand #4365

Learn about basic troubleshooting tips for your business with AT&T Office@Hand.

Book icon
Billing – Overview and Options | AT&T Office@Hand #2918

See an overview of billing and billing options for AT&T Office@Hand.

Book icon
Business SMS – Frequently Asked Questions | AT&T Office@Hand #4016

Learn the answers to frequently asked questions of business SMS with AT&T Office@Hand.

Book icon
BYOD Provisioning Updates | AT&T Office@Hand

We are upgrading the AT&T Office@Hand environment, which will require manual provisioning of Bring-Your-Own-Device (BYOD) desk phones and adapters.

Book icon
Call a Number from Voicemail Transcripts with AT&T Office@Hand Mobile App #42242

This article provides steps on dialing a phone number directly from voicemail transcripts with AT&T Office@Hand mobile app.

Book icon
Call Commands – Using ## for transferring calls | AT&T Office@Hand #8385

Learn about using ## in transferring calls in AT&T Office@Hand.

Book icon
Call Delegation – Overview and Settings | AT&T Office@Hand #11745

Learn about the requirements and steps for configuring call delegation.

Book icon
Call Features Frequently Asked Questions | AT&T Office@Hand #2928

Learn the answers to frequently asked questions for call features with AT&T Office@Hand.

Book icon
Call Forwarding ­ Divert calls when phones are offline | AT&T Office@Hand #9331

Learn about call forwarding for an unreachable phone with AT&T Office@Hand.

Book icon
Call Forwarding ­ Forward Calls to Your AT&T Office@Hand Number #2578

Learn how to forward calls to your AT&T Office@Hand number via web with AT&T Office@Hand.

Book icon
Call Handling – Disable or Delete Custom Call Handling Rule | Admin | AT&T Office@Hand #10911

Account Administrators can disable or delete a custom handling rule on the AT&T Office@Hand Online Account.

Book icon
Call Handling – Set up Company Call Handling and Operator Extension | Admin | AT&T Office@Hand #7179

Learn about configuring company call handling settings with AT&T Office@Hand.

Book icon
Call Handling – Set Up Company Holiday Call Handling Rule | Admin | AT&T Office@Hand #9453

Learn about setting up your company’s holiday schedule call handling rule with AT&T Office@Hand.

Book icon
Call Handling – Set Up Custom Company Call Handling Rules | Admin | AT&T Office@Hand #3801

Learn about setting up Advanced Company Call Handling rules via the Auto-Receptionist with AT&T Office@Hand

Book icon
Call Log – Overview | AT&T Office@Hand #2592

See an overview for call log for AT&T Office@Hand.

Book icon
Call Monitoring – Overview | AT&T Office@Hand #8135

See an overview on call monitoring with AT&T Office@Hand.

Book icon
Call Park – Access Park Locations | AT&T Office@Hand Mobile App #5273

Learn how to use Call Park or Intercom on your Office@Hand mobile app.

Book icon
Call Park – Frequently Asked Questions | AT&T Office@Hand #4500

Learn about frequently asked questions of Call Park with AT&T Office@Hand.

Book icon
Call Park – Park and Retrieve a Call from a Park Location | AT&T Office@Hand #11066

Learn how to park and retrieve a call from a park location with AT&T Office@Hand.

Book icon
Call Park – Park and Retrieve a Call from a Park Location | AT&T Office@Hand Mobile App #11053

Learn how parked calls can be retrieved on the AT&T Office@Hand Mobile App.

Book icon
Call Park – Park Locations for Desktop App | AT&T Office@Hand #8263

Learn about park locations for the desktop app with AT&T Office@Hand.

Book icon
Call Park – Send Call to a Park Location | AT&T Office@Hand Desktop App #11117

Learn to send calls to a park location with AT&T Office@Hand desktop app.

Book icon
Call Park – Set Up Park Locations | AT&T Office@Hand #8277

Learn how to set up and use park locations with AT&T Office@Hand.

Book icon
Call Park – Set Up Presence Appearance | AT&T Office@Hand #11065

Learn to set up presence appearance with AT&T Office@Hand.

Book icon
Call Park – Use Call Park on Desk phones | AT&T Office@Hand #5276

Learn how to use the call park feature of your phone.

Book icon
Call Queue – Access the Call Handling Section | AT&T Office@Hand #10902

Learn how to access the call handling section of a call queue group with AT&T Office@Hand.

Book icon
Call Queue – Add Members to an Existing Call Queue group | AT&T Office@Hand #10878

Learn to add members to an existing call queue group with AT&T Office@Hand.

Book icon
Call Queue – Configurable Information Display | AT&T Office@Hand #12683

This article discusses how configurable information display on call queue works for AT&T Office@Hand.

Book icon
Call Queue – Customize Greetings via web | AT&T Office@Hand #2631

Learn about customizing your Call Queue Greetings via web with AT&T Office@Hand.

Book icon
Call Queue – Edit Call Queue group’s Information | AT&T Office@Hand #10877

Learn to edit a call queue group’s information with AT&T Office@Hand.

Book icon
Call Queue – Edit Messages and Notification Settings | AT&T Office@Hand #2610

Learn about editing a call queue group’s messages and notification settings with AT&T Office@Hand.

Book icon
Call Queue – Overflow Call Queues Overview | AT&T Office@Hand #10881

Learn about overflow call queues with AT&T Office@Hand.

Book icon
Call Queue – Remove Members from a Call Queue group | AT&T Office@Hand #10882

Learn about removing members from a call queue group with AT&T Office@Hand.

Book icon
Call Queue – Set Do-Not-Disturb and Availability | AT&T Office@Hand #2745

Learn how to set a user’s Do-Not-Disturb and call queue availability with AT&T Office@Hand.

Book icon
Call Queue – Set Up Advanced Call Handling Settings | Admin | AT&T Office@Hand #3440

Learn how to set up your advanced call handling settings via web.

Book icon
Call Queue – Set Up Call Handling | AT&T Office@Hand #3876

Learn how to customize your Office@Hand call queue via web with AT&T Office@Hand.

Book icon
Call Queue – Set Up Call Queue Group | AT&T Office@Hand #3291

Learn how to set up a call queue on your AT&T Office@Hand account.

Book icon
Call Queue Overview | AT&T Office@Hand #42236

This article describes the Call Queue feature on the AT&T Office@Hand online account.

Book icon
Call Recordings – Enable on online account | Admin | AT&T Office@Hand #2590

Learn how to enable the call recording feature on your online account with AT&T Office@Hand.

Book icon
Call Recordings Settings via your online account | AT&T Office@Hand #2588

Learn how to check the call recordings on your online account with AT&T Office@Hand.

Book icon
Caller ID – Caller ID Name | Frequently Asked Questions | AT&T Office@Hand #4284

Learn the answers to frequently asked questions regarding inbound caller ID name with AT&T Office@Hand.

Book icon
Caller ID – Nicknames | AT&T Office@Hand Mobile App #9333

Learn about nicknames for Caller ID numbers on the AT&T Office@Hand Mobile App.

Book icon
Caller ID – Outbound Caller ID Overview | AT&T Office@Hand #3791

See an overview for the outbound caller ID for AT&T Office@Hand.

Book icon
Caller ID – Set Company Caller ID Name | Admin | AT&T Office@Hand #3316

Learn how to set up the Company Caller ID name on your AT&T Office@Hand account from AT&T.

Book icon
Caller ID – Set your Outbound Caller ID | AT&T Office@Hand #2739

Learn how to edit the outbound caller ID settings of your own extension with AT&T Office@Hand.

Book icon
Certified Desk Phones for Highly Secure VoIP | AT&T Office@Hand #11350

See the certified desk phones for secure VoIP for AT&T Office@Hand.

Book icon
Changing the Service Plan of your AT&T Office@Hand account #2685

Learn how to change the service plan of your account with AT&T Office@Hand.

Book icon
Changing your Service Plan using the AT&T Office@Hand Mobile App #2821

Learn how to change the service plan on the mobile app with AT&T Office@Hand.

Book icon
Check Shipping Status – Ordered Phones | AT&T Office@Hand #8372

Learn how to check the shipping status of ordered phones with AT&T Office@Hand.

Book icon
Check the Status of your AT&T Office@Hand Number Transfer Request #44136

Learn how to check the status of your AT&T Office@Hand Number Transfer Request.

Book icon
Check Upcoming and Past AT&T Office@Hand Video Meeting Sessions #35435

This article contains instructions on how to check upcoming and past AT&T Office@Hand video meeting sessions.

Book icon
Check your voicemail via Online Account | AT&T Office@Hand #4369

Learn how to check messages on your Office@Hand online account.

Book icon
Cisco SPA-122 ATA – Bridge Mode | AT&T Office@Hand #4741

Learn how to set up the Linksys SPA-122 ATA device on bridge mode with AT&T Office@Hand.

Book icon
Cisco SPA-2102 ATA – Bridge Mode | AT&T Office@Hand #4743

Learn how to set up the Linksys SPA-2102 ATA device on bridge mode.

Book icon
Company Settings – Add a Company Logo and Website URL| AT&T Office@Hand #2655

Learn how to add company logos to your AT&T Office@Hand account from AT&T.

Book icon
Company Settings – Company Info Overview | AT&T Office@Hand #9451

See the company info overview for AT&T Office@Hand.

Book icon
Company Settings – Set up Dial-by- Name Directory Settings – Admin | AT&T Office@Hand #2599

Learn how to edit dial-by-name-directory settings via web with AT&T Office@Hand.

Book icon
Conferencing | AT&T Office@Hand #3993

Learn about conferencing with AT&T Office@Hand.

Book icon
Configure DND in Android to Allow Calls and Video Calls from the AT&T Office@Hand Mobile App #42241

Learn to configure the “Do Not Disturb” feature in Android for the AT&T Office@Hand mobile app.

Book icon
Connecting your Office@Hand Desk Phone to your Network #8876

Learn about connecting to your desk phone to your network with AT&T Office@Hand.

Book icon
Contacts – Contacts Overview | AT&T Office@Hand #2616

Learn how to view, add, and manage company and personal contacts via the web with AT&T Office@Hand.

Book icon
Control Meeting Access on Scheduled Meetings on the AT&T Office@Hand Mobile Application #46713

This article discusses the steps on how a host control can or restrict meeting access on the AT&T Office@Hand Mobile.

Book icon
Copy User Settings on the AT&T Office@Hand Online Account #46711

Learn to copy user settings on the AT&T Office@Hand online account.

Book icon
Cost Center Management Feature on the AT&T Office@Hand Account 52659

This article discusses the Cost Center Management feature on the AT&T Office@Hand account.

Book icon
Customize Sound Settings | AT&T Office@Hand Desktop App #5201

Learn about customizing your sound settings with AT&T Office@Hand.

Book icon
Customizing an Extension’s Advanced Rules via iOS #2947

Learn how to customize an extension’s advanced rules via iOS.

Book icon
Customizing an Extension’s Message Delivery Settings on Your Mobile App #2984

Learn how to customize an extension’s message delivery settings on your Office@Hand mobile app.

Book icon
Data Security | AT&T Office@Hand #44882

This article provides more information about the AT&T Office@Hand Data Security.

Book icon
Deleting and Purging the Call Log via the Office@Hand Online Account #2595

Learn how to delete the call log on your online account with AT&T Office@Hand.

Book icon
Deskphones ­ Configuring an Unassigned Phone on your Online Account | AT&T Office@Hand #2743

Learn how to update unassigned user phone details via web with Office@Hand.

Book icon
Deskphones ­ Connecting your desk phone to your network | AT&T Office@Hand #8786

Learn to connect your desk phone to your network with AT&T Office@Hand.

Book icon
Deskphones ­ Frequently Asked Questions | AT&T Office@Hand #3877

View frequently asked questions regarding desktop IP phones with AT&T Office@Hand.

Book icon
Deskphones ­ Yealink W56P Handset Registration (Pairing) | AT&T Office@Hand #7032

Learn about pairing the Yealink W52P and W56P with AT&T Office@Hand.

Book icon
Deskphones – Cisco – Hardware Issues – No Audio | AT&T Office@Hand #11102

Learn about resolving hardware issues for Cisco phones with AT&T Office@Hand.

Book icon
Deskphones – Cisco – Transfer Calls #11094

See the steps for transferring calls using a Cisco phone with AT&T Office@Hand.

Book icon
Deskphones – Cisco/Linksys Assisted Provisioning Failed | AT&T Office@Hand #4599

Learn about troubleshooting a failed prompt of the assisted Cisco/Linksys IP device with AT&T Office@Hand.

Book icon
Deskphones – List of Supported Phones | AT&T Office@Hand #3109

Learn about desktop and conference IP phones with AT&T Office@Hand.

Book icon
Deskphones – Using Cisco IP Phones | AT&T Office@Hand #5182

Learn the various uses of the Cisco IP Phone with AT&T Office@Hand.

Book icon
Deskphones – Using Polycom IP Phones | AT&T Office@Hand #5672

Learn how to use the web configuration utility of the Polycom VVX 300, 310, 400, and 410.

Book icon
Deskphones -­ Add an existing phone | AT&T Office@Hand #11107

Learn to add an existing phone with AT&T Office@Hand.

Book icon
Deskphones -­ Polycom ­- Features and Resolving Issues | AT&T Office@Hand #8377

Learn about initiating conferences with two active calls with AT&T Office@Hand.

Book icon
Desktop App – Accessibility in Windows PC or Mac for low vision or blind users | AT&T Office@Hand #11724

AT&T Office@Hand provides accessibility support for Service Web and Desktop app.

Book icon
Desktop App – Call Monitoring | AT&T Office@Hand #8262

Learn about call monitoring for the AT&T Office@Hand desktop app.

Book icon
Desktop App – Join a Conference Call | AT&T Office@Hand #11067

This article shows how you can join a conference call on the AT&T Office@Hand desktop app.

Book icon
Desktop App – Placing Outgoing Calls Using the AT&T Office@Hand Desktop App | AT&T Office@Hand #3322

Learn how to make a call from the Softphone with AT&T Office@Hand.

Book icon
Desktop App – Plantronics Integration with the Desktop App | AT&T Office@Hand #8762

Learn about Plantronics integration on the desktop app with AT&T Office@Hand.

Book icon
Desktop App – Pre-Call Controls for the Desktop App | AT&T Office@Hand #7097

Learn how to respond to an incoming call as a voice message.

Book icon
Desktop App – Recommended Headsets for the Desktop App | AT&T Office@Hand #3871

Learn about the recommended  headsets for the desktop app with AT&T Office@Hand.

Book icon
Desktop App – Setting up the Hotkey options on the AT&T Office@Hand Desktop App | AT&T Office@Hand #3839

Learn how to set up the hotkey options on your Softphone with AT&T Office@Hand.

Book icon
Desktop App – Setting Up the Outbound Caller ID on the Desktop App | AT&T Office@Hand #7808

Learn about setting up the outbound caller for the desktop app with AT&T Office@Hand.

Book icon
Desktop App – Start a Conference Call | AT&T Office@Hand #11064

This article demonstrates how you can start a conference call via the AT&T Office@Hand Desktop app.

Book icon
Desktop App – Updating to the Desktop App from the Old Softphone |AT&T Office@Hand #8265

Learn about updating to the desktop app from the old softphone with AT&T Office@Hand.

Book icon
Desktop App – Using the SMS feature of AT&T Office@Hand Desktop App | AT&T Office@Hand #8957

Learn about using the SMS feature on the AT&T Office@Hand desktop app.

Book icon
Desktop App — Single Sign On Support for Kerberos | AT&T Office@Hand #10807

Learn about Kerberos support with AT&T Office@Hand.

Book icon
Directory Listing – Overview & Uses | AT&T Office@Hand #3965

Learn about the directory listing overview with AT&T Office@Hand.

Book icon
Display Called Party Name | AT&T Office@Hand #11374

This article provides information about the display called party name feature for AT&T Office@Hand.

Book icon
Display Interactive Voice Response | AT&T Office@Hand Desktop App #8761

Learn how to display interactive voice response on the desktop app of AT&T Office@Hand AT&T Office@Hand.

Book icon
Download a Consolidated Incoming Fax Report | AT&T Office@Hand #42261

This article provides instructions on downloading a consolidated incoming fax report on the AT&T Office@Hand online account.

Book icon
Download and Activation | AT&T Office@Hand Desktop App #8031

Learn about provisioning the AT&T Office@Hand desktop app.

Book icon
Download and Install AT&T Office@Hand app for iOS and Android #35438

Learn about downloading and installing the AT&T Office@Hand app for iOS and Android.

Book icon
Downloading and Installing the Office@Hand for Desktop App #8029

Learn how to download and install the desktop app for AT&T Office@Hand.

Book icon
Downloading the Call Log through the online account #2594

Learn how to download the call log through the online account with AT&T Office@Hand.

Book icon
Dynamic Conferencing – Overview | AT&T Office@Hand #11740

Dynamic Conferencing lets you create a AT&T Office@Hand Conference using the AT&T Office@Hand Desktop App with one or multiple Participants.

Book icon
Edit an Extension’s Call Information | AT&T Office@Hand #2608

Learn how to edit an extension’s call information via web with AT&T Office@Hand.

Book icon
Editing an Extension’s Blocked Numbers Settings on Your Mobile App #2942

Learn how to edit an extension’s blocked number settings on your Office@Hand mobile app.

Book icon
Editing the Auto-Purchase Settings on Your Mobile App #2734

Learn how to edit the auto-purchase settings on your mobile app with AT&T Office@Hand.

Book icon
Enable Robocall Blocking on the AT&T Office@Hand #42250

This article contains information about call blocking options for robocalls on AT&T Office@Hand as well as the steps on how to enable robocall blocking.

Book icon
Enter Safe Driving Mode in an AT&T Office@Hand Video Meeting #36101

This article provides instructions on how to enter the safe driving mode when on an AT&T Office@Hand Video meeting session on iOS and Android devices.

Book icon
Extensions – Create and Set up Extensions | Admin | AT&T Office@Hand #2644

Learn how to create and set up extensions on your AT&T Office@Hand account.

Book icon
Fax – Dedicated Fax Extension | Create and Activate | AT&T Office@Hand #4478

Learn how to add a company fax number to your account with AT&T Office@Hand.

Book icon
Fax – Fax Overview and Frequently Asked Questions | AT&T Office@Hand #2916

See an overview of faxing with AT&T Office@Hand.

Book icon
Fax – Outbound Fax Settings Overview | AT&T Office@Hand #3798

Learn about adding emails permitted to send faxes with AT&T Office@Hand.

Book icon
Fax – Printing Faxes on your AT&T Office@Hand mobile app | AT&T Office@Hand #6489

Learn how to print faxes on your Office@Hand mobile app.

Book icon
Fax – Resolving Fax attachment issues | AT&T Office@Hand #5199

Learn how to resolve fax attachment issues.

Book icon
Fax – Send fax through your AT&T online account | AT&T Office@Hand #2681

Learn how to send faxes via FaxOut with AT&T Office@Hand.

Book icon
Fax – Sending Faxes on Your Mobile App | AT&T Office@Hand #5113

Learn how to send faxes on your Office@Hand mobile app.

Book icon
Fax – Sending Faxes Using Email (Email-to-Fax) | AT&T Office@Hand #3309

Learn how to send Office@Hand fax messages with AT&T Office@Hand.

Book icon
Fax – Setting AT&T Office@Hand for Desktop as the Default Calling and Faxing Application | AT&T Office@Hand #8120

Learn about setting AT&T Office@Hand for desktop as the default calling and faxing application.

Book icon
Fax – Using the FaxOut Feature of the Desktop App | AT&T Office@Hand #7814

Learn how to use the FaxOut feature of the desktop app with AT&T Office@Hand.

Book icon
Fax-Supported file attachments for faxes with AT&T Office@Hand #2073

Learn about supported file attachments for faxes with AT&T Office@Hand.

Book icon
Forward a Fax Message on the AT&T Office@Hand Mobile App #35345

This article provides information on how to forward a fax message using the AT&T Office@Hand mobile app.

Book icon
Frequently Asked Questions | AT&T Office@Hand #2934

See frequently asked questions and answers for AT&T Office@Hand.

Book icon
Generate Quality of Service Report on the AT&T Office@Hand Analytics Portal #46710

This article provides an overview and steps to access the Quality of Service report on the AT&T Office@Hand Analytics portal.

Book icon
Google Contacts Integration | AT&T Office@Hand Desktop App #9097

Learn about Google Contacts Integration with AT&T Office@Hand.

Book icon
Greetings – Set Up Company Greeting | Admin | AT&T Office@Hand #2587

Learn how to customize your greeting for company hours with AT&T Office@Hand.

Book icon
Groups – Overview | AT&T Office@Hand #3784

See an overview of groups and call queue for AT&T Office@Hand.

Book icon
HD Voice – HD Voice for the Desktop App | AT&T Office@Hand #8172

Learn about HD voice for the AT&T Office@Hand Desktop app from AT&T.

Book icon
HD Voice – HD Voice Overview | AT&T Office@Hand #8025

See an overview of HD voice with AT&T Office@Hand.

Book icon
Head-Up Display (HUD) – Overview & Uses | AT&T Office@Hand Desktop App #8281

Learn about the Heads Up Display (HUD) desktop app for AT&T Office@Hand.

Book icon
HIPAA Compliance – Frequently Asked Questions | AT&T Office@Hand #4600

Learn about frequently asked questions regarding HIPAA Compliance.

Book icon
Historical Reports – Create & Generate Reports | AT&T Office@Hand #11129

Generate the Call Detail report with AT&T Office@Hand.

Book icon
Host and Attendee Controls on AT&T Office@Hand Meetings #14480

Learn about the attendee and host controls for AT&T Office@Hand Meetings.

Book icon
Hot Desking – Overview | AT&T Office@Hand #8930

See an overview for Hot desking with AT&T Office@Hand.

Book icon
Hours – Customize Company Hours | Admin | AT&T Office@Hand #3315

Learn how to customize the company hours of your account with AT&T Office@Hand.

Book icon
How to Activate Bulk Users | AT&T Office@Hand #17538

This article provides information on how to activate bulk users in the AT&T Office@Hand online account.

Book icon
How to Prevent Number Transfer Rejections to your AT&T Office@Hand Account #44899

This article provides a checklist to check whether your telephone number qualifies to be transferred to AT&T Office@Hand.

Book icon
Implementation ­ Schedule an Appointment | AT&T Office@Hand #5270

Learn how to schedule an implementation appointment.

Book icon
In-Meeting Chat on AT&T Office@Hand Meetings #35437

Learn about in-meeting chats with AT&T Office@Hand Meetings.

Book icon
Initiating a three-way Conference Call in Cisco SPA 300 series #5180

Learn how to initiate a three-way conference call in Cisco SPA 300 series.

Book icon
Integration – Office 365 Overview | AT&T Office@Hand #8362

See an overview for Office 365 with AT&T Office@Hand.

Book icon
Integration – Using Office 365 with Google Chrome | AT&T Office@Hand – 11153

Learn to use AT&T Office@Hand with Office365 using Google Chrome.

Book icon
Intercom – Frequently Asked Questions | AT&T Office@Hand #11154

Frequently Asked Questions about Intercoms with AT&T Office@Hand.

Book icon
Intercom – Intercom Feature Overview | AT&T Office@Hand #4640

See an overview of the intercom feature with AT&T Office@Hand.

Book icon
Interface Updates on the Office@Hand Online Account #7796

Learn about interface updates on the AT&T Office@Hand online account.

Book icon
International Call Rates | AT&T Office@Hand #12861

Learn about international call rates with AT&T Office@Hand.

Book icon
International Calling – Puerto Rico Call Rates | AT&T Office@Hand #12710

This article provides information about Puerto Rico’s call rates for AT&T Office@Hand.

Book icon
Inviting others to join an Office@Hand meeting #6534

Learn how to invite others to join an Office@Hand meeting.

Book icon
IVR – Configure IVR using XML Editor | AT&T Office@Hand #6985

Learn how to upload customized voice prompts to your online account for your multi-level IVR system.

Book icon
IVR – Set up Multi-Level IVR | Admin| AT&T Office@Hand #6987

Learn about setting up the multi-level IVR with AT&T Office@Hand.

Book icon
IVR – Visual Editor Frequently Asked Questions | AT&T Office@Hand #10913

See answers to Visual Editor frequently asked questions for AT&T Office@Hand.

Book icon
IVR – Visual Editor Guide | AT&T Office@Hand #7792

View the Visual IVR Editor Guide with AT&T Office@Hand.

Book icon
IVR- Multi-level IVR Overview I AT&T Office@Hand #10933

See the overview for the Multi-level IVR for AT&T Office@Hand.

Book icon
Join a Video Meeting on AT&T Office@Hand App Mobile #36100

Learn how to join a video meeting on AT&T Office@Hand App Mobile.

Book icon
Join Audio on AT&T Office@Hand Video Meeting for Mobile #36097

This article provides information on how you can join the video meeting audio on your iOS and Android devices for AT&T Office@Hand.

Book icon
Join Now – Frequently Asked Questions | AT&T Office@Hand Desktop App #11135

See the frequently asked questions about Join Now with Google Calendar and Outlook Integration.

Book icon
Join Now with Google Calendar and Outlook Integration | AT&T Office@Hand Desktop App #8958

Learn about the Join now feature with the Google Calendar Integration with AT&T Office@Hand.

Book icon
Know the Number Used for an Incoming and Outgoing Call on AT&T Office@Hand Mobile App #42243

This article contains information on how a user can know the number used calls on the AT&T Office@Hand mobile app.

Book icon
Large Meetings Overview for AT&T Office@Hand #46717

This article describes the Large Meetings License add-on for your AT&T Office@Hand Account and how to purchase and assign these licenses.

Book icon
Lock Meetings Settings on the AT&T Office@Hand Online Account #46715

This article provides instructions for administrators on how to lock AT&T Office@Hand Meetings settings.

Book icon
Log in to AT&T Office@Hand App for Mobile #35439

This article provides instructions regarding the various ways on how to log in to the AT&T Office@Hand app for mobile.

Book icon
Log in to your AT&T Office@Hand account #3288

Learn how to log in to your Office@Hand online account.

Book icon
Login – Change Security Settings via Online Account | AT&T Office@Hand #5176

Learn about changing your security settings via your online account with AT&T Office@Hand.

Book icon
Login – Integrations | AT&T Office@Hand #9334

Learn about login integrations with AT&T Office@Hand.

Book icon
Login – Maximize Account Security | AT&T Office@Hand #5607

Learn how to maximize the security of your Office@Hand mobile app.

Book icon
Login – Online Account Session Timeout | AT&T Office@Hand #8134

Learn how to configure online account session timeout with AT&T Office@Hand.

Book icon
Login – Setup Single Sign-on for AT&T Office@Hand #1059

Learn about setting up Single Sign-On (SSO) with AT&T Office@Hand.

Book icon
Login – Single Sign-On | Frequently Asked Questions | AT&T Office@Hand #8813

Learn about Single Sign-on with AT&T Office@Hand.

Book icon
Login-Resend Extension’s Welcome Email | AT&T Office@Hand #2569

Learn about resending an extension’s Welcome email with AT&T Office@Hand.

Book icon
Main Screen and Summary of Features | AT&T Office@Hand Desktop App #11140

See a summary of features that are available on the AT&T Office@Hand desktop app.

Book icon
Make a Conference Call in the AT&T Office@Hand App for Mobile #35440

This article provides steps on how to add other people into your call in the AT&T Office@Hand app mobile to make it a conference call.

Book icon
Managing Call Flip Settings on your AT&T Office@Hand Mobile App #3004

Learn about managing call flip settings on your AT&T Office@Hand mobile app.

Book icon
Manual Provisioning ­- Cisco Phones | AT&T Office@Hand #5758

Learn how to manually provision a Cisco IP phone to your AT&T Office@Hand account.

Book icon
Manual Provisioning -­ How do I set up my Desk Phone to work with AT&T Office@Hand #11105

Phones not sold by AT&T Office@Hand may still work with manual (self) provisioning.

Book icon
Manual Provisioning -­ Polycom IP Phone | AT&T Office@Hand #5706

Learn how to manually provision a Polycom IP phone to your Office@Hand account.

Book icon
Manually connecting your Cisco SPA 525g to the Wi-Fi Network #5210

Learn how to manually connect your Cisco SPA 525g to the Wi-Fi Network.

Book icon
Meetings – Additional Desktop Features | AT&T Office@Hand #15001

See the additional desktop features for AT&T Office@Hand Meetings. This includes enabling annotation, accessibility, switching from audio on the computer to a phone call, and the default audio and video device.

Book icon
Meetings – Additional Meeting Features | AT&T Office@Hand #14588

See the additional features of AT&T Office@Hand Meetings such as sharing your screen, scheduling a meeting on behalf of someone else and using the in-meeting chat feature.

Book icon
Meetings – Calendar Sync | AT&T Office@Hand #14803

Learn about the calendar sync for mobile, Outlook, and Google as well as view your calendar details with AT&T Office@Hand Meetings.

Book icon
Meetings – Download/Install and Supported Platforms | AT&T Office@Hand #15081

Learn about the supported platforms for AT&T Office@Hand Meetings as well as how to download and install AT&T Office@Hand Meetings for desktop and mobile.

Book icon
Meetings – Install Outlook Add-in and Requirements | AT&T Office@Hand #14827

Learn how to install AT&T Office@Hand Outlook Add-in and its requirements.

Book icon
Meetings – Invite Meeting Participants | AT&T Office@Hand #14826

See the instructions on how participants can be invited to a meeting on the AT&T Office@Hand Meetings Desktop, iOS and Android.

Book icon
Meetings – Join Meeting – Options | AT&T Office@Hand #14611

Learn about the options to join a meeting with AT&T Office@Hand.

Book icon
Meetings – Meeting ID | AT&T Office@Hand #14613

Learn about your personal meeting ID as well as where to find the meeting ID with AT&T Office@Hand Meetings.

Book icon
Meetings – Migration to new app for AT&T Office@Hand #14834

Learn about meeting migration with AT&T Office@Hand.

Book icon
Meetings – Mobile App Features | AT&T Office@Hand #14914

Learn about mobile features of AT&T Meeting such as setting reminders for upcoming meetings and entering safe driving mode.

Book icon
Meetings – Preferences | AT&T Office@Hand #14839

Learn about the different Preferences settings of AT&T Office@Hand Meetings.

Book icon
Meetings – Send Feedback | AT&T Office@Hand #14833

Learn how to send feedback and/or report any problems encountered with AT&T Office@Hand Meetings.

Book icon
Meetings – Video Meetings and Camera Functions | AT&T Office@Hand #14795

Learn about scheduling and updating scheduled video meetings as well as using the camera with AT&T Office@Hand Meetings.

Book icon
Meetings Application – Downloading and Installing | AT&T Office@Hand #6498

Learn about downloading and installing the Meetings Application from AT&T Office@Hand.

Book icon
Meetings: Dial-In Numbers | AT&T Office@Hand #9078

This article provides the list of Dial-in numbers for AT&T Office@Hand Meetings.

Book icon
Messages & Notifications ­ Customize User’s Settings as Admin for AT&T Office@Hand #2735

Learn how to edit an extension’s messages and notifications settings via web with AT&T Office@Hand.

Book icon
Mobile App – About your App | AT&T Office@Hand #2806

Learn about the mobile app from AT&T Office@Hand.

Book icon
Mobile App – Accessibility support for low vision or blind users available in iOS | AT&T Office@Hand #11723

Learn about accessibility support for low vision or blind users for iOS with AT&T Office@Hand.

Book icon
Mobile App – Add Company Phone Numbers | AT&T Office@Hand #3029

Learn how to add company phone numbers on your AT&T Office@Hand mobile app.

Book icon
Mobile App – Android Accessibility support for low vision or blind users available | AT&T Office@Hand #11722

AT&T Office@Hand provides accessibility support for Service Web and Desktop/Mobile app.

Book icon
Mobile App – Attach Files from Box or Dropbox | AT&T Office@Hand #5278

Learn how to attach files from Box or Dropbox on your mobile app with AT&T Office@Hand.

Book icon
Mobile App – Audio Conferencing | AT&T Office@Hand #4646

This article provides an overview of the Audio Conferencing feature on the AT&T Office@Hand mobile app.

Book icon
Mobile App – Change the Company Fax Recipient | AT&T Office@Hand #3028

Learn how to edit fax message delivery settings on my AT&T Office@Hand mobile app.

Book icon
Mobile app – Customize a Call Queue | AT&T Office@Hand #8041

Learn how to customize your AT&T Office@Hand call queue via your mobile app with AT&T Office@Hand with AT&T.

Book icon
Mobile App – Customize Advanced Rules of a Call Queue | AT&T Office@Hand #2781

Learn how to customize the advanced rules of a call queue on your mobile app with AT&T Office@Hand.

Book icon
Mobile App – Customize Presence Permissions | AT&T Office@Hand #3017

Learn to customize the presence permissions using your mobile app with AT&T Office@Hand.

Book icon
Mobile App – Customize User’s Voicemail Greetings | AT&T Office@Hand #3007

Learn how to record a Voicemail Greeting for a User on your AT&T Office@Hand Mobile app.

Book icon
Mobile App – Customize your Voicemail Greeting | AT&T Office@Hand #12434

Learn how to record a voicemail greeting on your AT&T Office@Hand mobile app.

Book icon
Mobile App – Download and Install | AT&T Office@Hand #2653

Learn how to download the mobile app for AT&T Office@Hand.

Book icon
Mobile App – Edit the Company Caller ID Name | AT&T Office@Hand #3024

Learn how to edit the company caller ID on your AT&T Office@Hand mobile app.

Book icon
Mobile App – Favorite Contacts Overview | AT&T Office@Hand #11160

The AT&T Office@Hand Mobile App lets you view and contact your frequent contacts on a single list. The Mobile App enables you to add, remove and organize your contacts in the Favorites list.

Book icon
Mobile app – Forward Calls to your AT&T Office@Hand Number #3031

Learn how to forward calls to to your Office@Hand number on your AT&T Office@Hand mobile app.

Book icon
Mobile app – HD Voice | AT&T Office@Hand #8030

Learn about enabling HD voice on the mobile app for AT&T Office@Hand.

Book icon
Mobile App – Integrated Calling – Sample Screens | AT&T Office@Hand #11104

The AT&T Office@Hand Integrated Calling feature helps you manage incoming and ongoing calls on the Office@Hand Mobile App on your iOS device.

Book icon
Mobile App – Integrated Calling Overview | AT&T Office@Hand #9205

Learn about integrated calling with AT&T Office@Hand.

Book icon
Mobile App – Interactive Notifications Android | AT&T Office@Hand #11156

The AT&T Mobile App’s Interactive Notifications make retrieving voicemails and text messages easier on Android devices.

Book icon
Mobile App – Logging in | AT&T Office@Hand #5854

Learn how to log in and out of your Office@Hand mobile app.

Book icon
Mobile App – Managing Integrated Calling | AT&T Office@Hand #11106

The AT&T Office@Hand Integrated Calling feature can be enabled or disabled by going to the Office@Hand Mobile App’s Call Settings.

Book icon
Mobile App – Overview | AT&T Office@Hand #3320

Learn about the mobile app for AT&T Office@Hand.

Book icon
Mobile App – Recents (Call Log) Overview | AT&T Office@Hand #2804

Learn how to use the call log feature on your mobile app from AT&T Office@Hand.

Book icon
Mobile app – Reset or Change Password | AT&T Office@Hand #2973

Learn to reset or change the user password of an extension in the mobile app with AT&T Office@Hand.

Book icon
Mobile app – Set up Call Screening Options | AT&T Office@Hand #2975

Learn about setting up call screening options using the AT&T Office@Hand mobile app.

Book icon
Mobile App – Using Extensions | AT&T Office@Hand #2990

Learn about using extensions on your AT&T Office@Hand mobile app. This article includes adding and deleting extensions, configuring user info on extensions, adding a messages-only or announcements-only extension, adding a direct number to an extension, and customizing an extension’s messages and notifications settings.

Book icon
Mobile App – View Contacts | AT&T Office@Hand #2726

Learn about contacts in the AT&T Office@Hand mobile app.

Book icon
Mobile App – View Messages | AT&T Office@Hand #2720

Learn about the uses of the AT&T Office@Hand mobile app.

Book icon
Mobile App – View your Company Number | AT&T Office@Hand #3025

Learn how to view the company numbers on your AT&T Office@Hand mobile app.

Book icon
Mobile App – VoIP Calling – Overview | AT&T Office@Hand #3089

Learn about VoIP calling on the AT&T Office@Hand mobile app.

Book icon
Multi-Account Access | AT&T Office@Hand #13079

See the overview of AT&T Office@Hand’s Multi-Account Access feature

Book icon
Multi-way Conference Call – Add a participant | AT&T Office@Hand Desktop App #11757

Learn to add a participant to a multi-way conference call with AT&T Office@Hand.

Book icon
Multiple Account Access for AT&T Office@Hand #8867

Learn about multiple account access for AT&T Office@Hand.

Book icon
Network – Broadband Capacity and Quality Test Tool | AT&T Office@Hand #3080

Learn about the Broadband Capacity and Quality Test Tool with AT&T Office@Hand.

Book icon
Network – Configure ASUS RT-N66U Dark Knight’s QoS Settings | AT&T Office@Hand #3551

Learn how to configure QoS on the ASUS RT-N66U Dark Knight to prioritize VoIP traffic with AT&T Office@Hand.

Book icon
Network – Configure Dell SonicWALL SOHO Router | AT&T Office@Hand #5550

Learn about configuring your Sonicwall Firewall router with AT&T Office@Hand.

Book icon
Network – Configure Linksys E1200’s QoS Settings | AT&T Office@Hand #3552

Learn the MAC method of how to configure QoS on a Linksys E1200 router to prioritize VoIP traffic with AT&T Office@Hand.

Book icon
Network – Port Triggering and Port Forwarding | AT&T Office@Hand #2413

Learn about port forwarding and port triggering with AT&T Office@Hand.

Book icon
Network – Requirements and Recommendations | AT&T Office@Hand #4364

Learn how to troubleshoot port and firewall issues with AT&T Office@Hand.

Book icon
Network – Setup Netgear’s QoS Settings | AT&T Office@Hand #3558

Learn how to configure QoS on a Netgear router to prioritize VoIP traffic with AT&T Office@Hand.

Book icon
Network – Tips for improving the quality of VoIP calls | AT&T Office@Hand #2846

Learn about improving the quality of VoIP phone calls with AT&T Office@Hand.

Book icon
Number Porting – Transfer Numbers, Requirements, Tips, and Status | AT&T Office@Hand #3887

Learn about number porting including, how to start a number transfer request, requirements, status of number transfer requests, and tips on preventing number transfer with AT&T Office@Hand.

Book icon
Number Porting – Transfer your Toll-Free Number to AT&T Office@Hand #11148

Learn to submit a number transfer request for AT&T Office@Hand.

Book icon
Numbers – Adding Phone Numbers | Admin | AT&T Office@Hand #2574

Learn how to add phone numbers to your online account with AT&T Office@Hand.

Book icon
Numbers – Set Company Phone Number Name or Label | Admin | AT&T Office@Hand #9330

Learn about setting the company phone number name or label with AT&T Office@Hand.

Book icon
Office@Hand Active Directory #8962

See the active directory from AT&T Office@Hand.

Book icon
Office@Hand Frequently Asked Questions #3602

See the answers to frequently asked questions for AT&T Office@Hand.

Book icon
Office@Hand Mobile App Frequently Asked Questions #7158

See the frequently asked questions and answers for the mobile app from AT&T Office@Hand.

Book icon
Office@Hand: Setting up a Messages-Only Extension for your Company Holiday Schedule Mailbox for AT&T Office@Hand #9448

Learn about setting up a messages-only extension for your company holiday schedule mailbox with AT&T Office@Hand.

Book icon
On-Demand Call Recording | Admin | AT&T Office@Hand #4024

Learn how to customize the call recording announcement on your account with AT&T Office@Hand.

Book icon
Paging ­ Overview | AT&T Office@Hand #6123

Learn the capabilities of Office@Hand paging.

Book icon
Paging ­Make a paging call using the Mobile app | AT&T Office@Hand Mobile App #9214

Learn how to make a paging call using the mobile app with AT&T Office@Hand.

Book icon
Paging Frequently Asked Questions | AT&T Office@Hand #6124

Learn the answers to frequently asked questions for Office@Hand paging.

Book icon
Phone Numbers ­ Set another User’s direct number ­ Admin | AT&T Office@Hand #2571

Learn how to customize your extension’s direct numbers settings via your online account with AT&T Office@Hand.

Book icon
Phone Numbers – Add-on Numbers Price List | AT&T Office@Hand #3086

Learn about additional local, toll free and vanity numbers with AT&T Office@Hand.

Book icon
Phone Numbers – Overview | AT&T Office@Hand #3783

See an overview for company numbers with AT&T Office@Hand.

Book icon
Phones & Devices ­ User Phone Details Overview | AT&T Office@Hand #8370

Learn how to assign a digital line to a different extension with AT&T Office@Hand.

Book icon
Phones & Numbers Overview #3787

See an overview of phones and numbers for AT&T Office@Hand.

Book icon
Phones and Devices – Add Unassigned Phones | AT&T Office@Hand #2650

Learn how to add desktop IP phones to your account with AT&T Office@Hand.

Book icon
Phones and Devices – Bulk Devices Update | AT&T Office@Hand #11372

This article provides information on how to configure the settings of multiple IP devices in a single file upload.

Book icon
Phones and Devices – Overview | AT&T Office@Hand #3786

See an overview of the phones for AT&T Office@Hand.

Book icon
Place Outbound Calls on the AT&T Office@Hand App – Mobile #35361

This article contains steps for placing outgoing calls from the AT&T Office@Hand app for mobile.

Book icon
Plans – Overview | AT&T Office@Hand #6131

Learn the different plans of AT&T Office@Hand.

Book icon
Polycom Corporate Directory – Overview | AT&T Office@Hand #8264

See an overview of the corporate directory for deskphones with AT&T Office@Hand.

Book icon
Polycom Phones – How to Set or Change Date and Time | AT&T Office@Hand #11098

Learn how to set or change date and time on a Polycom phone for AT&T Office@Hand.

Book icon
Possible Causes of AT&T Office@Hand Number Transfer Request Rejections #44894

See the possible causes for transfer request rejections for AT&T Office@Hand.

Book icon
Presence ­ Overview | AT&T Office@Hand #3318

See the Presence Overview with AT&T Office@Hand.

Book icon
Promote Local Conference – Desktop App | AT&T Office@Hand #9603

Learn about promoting local conference on the AT&T Office@Hand Desktop App.

Book icon
Provisioning ­ Setting up a Third Party SIP Phone | AT&T Office@Hand #2652

Learn how to add a Digital line with a non-AT&T Office@Hand IP phone with AT&T Office@Hand.

Book icon
Purchase Phones and Devices from the Billing Tab on AT&T Office@Hand #52656

This article provides information on how to purchase phones and devices from the AT&T Office@Hand online portal billing tab section.

Book icon
Receiving an error for an extension number in AT&T Office@Hand #18633

This article provides steps to fix the error message received for an extension number in AT&T Office@Hand.

Book icon
Reset Host and Participant Codes for AT&T Office@Hand Conference #42256

This article provides the instructions on how to reset the host and participant codes for conferences on the AT&T Office@Hand online account.

Book icon
Salesforce Cloud App – Complete Overview | AT&T Office@Hand #7164

This article contains all information about the Salesforce app for AT&T Office@Hand, including download, installation, menu options, FAQs, and use of the app.

Book icon
Save and Export a Historical Report | AT&T Office@Hand #8586

Learn to export a report in your AT&T account with AT&T Office@Hand.

Book icon
Schedule a Video Meeting on AT&T Office@Hand App Mobile #36333

This article provides instructions on how you can schedule an AT&T Office@Hand Video meeting on your iOS and Android devices.

Book icon
Screening, Greeting & Hold Music Overview | AT&T Office@Hand #3788

See an overview of screening greetings and hold music with AT&T Office@Hand.

Book icon
Screening, Greetings & Hold Music Block Calls and Faxes | Admin | AT&T Office@Hand #10868

Learn about screening, greetings, and hold music, along with blocked calls and faxes with AT&T Office@Hand.

Book icon
Secure Voice ­ Overview | AT&T Office@Hand #7990

See the Secure Voice Overview with AT&T Office@Hand.

Book icon
Secure VoIP ­ Frequently Asked Questions | AT&T Office@Hand #7670

See the frequently asked questions and answers for secure VoIP for AT&T Office@Hand.

Book icon
Send a Fax on AT&T Office@Hand App for Mobile #35441

This article provides instructions on how to send a fax using the AT&T Office@Hand app mobile.

Book icon
Send an SMS or Text on AT&T Office@Hand App Mobile #35442

This article provides instructions on how to send an SMS or a text message using the AT&T Office@Hand App for mobile devices.

Book icon
Send Text Messages via AT&T Office@Hand Mobile App #42248

Learn about sending group text messages, sending text messages to call queues, and sending bulk text messages with AT&T Office@Hand mobile app.

Book icon
Sending an SMS Using Your AT&T Office@Hand Mobile App #3999

Learn how to send an SMS message using your mobile app.

Book icon
Sending and Receiving Faxes from a Fax Machine #3816

Learn about sending and receiving faxes from a fax machine with AT&T Office@Hand.

Book icon
Service Expansion – Frequently Asked Questions | AT&T Office@Hand #2929

Learn the answers to frequently asked questions for service expansion with AT&T Office@Hand.

Book icon
Set Call Back Phone Number on the AT&T Office@Hand Mobile App #42244

This article provides the steps on how to set a call back phone number on the AT&T Office@Hand mobile app.

Book icon
Set Reminders for Upcoming Video Meetings on AT&T Office@Hand App Mobile #36334

This article provides instructions on how to edit, add, and remove reminders for upcoming AT&T Office@Hand Video meetings using your iOS and Android devices.

Book icon
Setting up a User’s Call Handling and Forwarding Rules via Office@Hand Mobile App #3000

Learn how to set up a user’s call  handling and forwarding rules via the mobile app with AT&T Office@Hand.

Book icon
Setting up an Extension’s Call Information on Your Mobile App #2949

Learn how to set up an extension’s call information on your Office@Hand mobile app.

Book icon
Setting up Holiday Hours on your AT&T Office@Hand account #2606

Learn about setting up holiday hours on your account with AT&T Office@Hand.

Book icon
Setting Up International Calling on Your Mobile App #2742

Learn how to set up international calling on your mobile app with AT&T Office@Hand.

Book icon
Settings Shortcuts via Web #2676

Learn about settings shortcuts via web with AT&T Office@Hand.

Book icon
Share a File to the AT&T Office@Hand Mobile Application #46712

This article provides the steps for sharing a file from your mobile device to the AT&T Office@Hand Mobile.

Book icon
Share Your Screen During an AT&T Office@Hand Video Meeting #35647

This article provides information on how to share your screen during an AT&T Office@Hand video meeting.

Book icon
Shared Lines ­ Overview & Frequently Asked Questions | AT&T Office@Hand #6491

See an overview of shared lines with AT&T Office@Hand.

Book icon
SIP Migration – AT&T Office@Hand #8119

View information on SIP migration with AT&T Office@Hand.

Book icon
Skype for Business App | AT&T Office@Hand #9025

Learn about the Skype for Business Meetings app with AT&T Office@Hand.

Book icon
Start a Meeting as a Host on AT&T Office@Hand Meetings #14823

Learn to start a meeting as a host in AT&T Office@Hand Meetings.

Book icon
Start a Video Meeting on AT&T Office@Hand App Mobile 36332

This article provides instructions on how you can start and host an AT&T Office@Hand Video meeting on your iOS and Android devices.

Book icon
Submit Feature Ideas During a Meeting on AT&T Office@Hand Mobile App #46589

This article provides information on how users can submit feature ideas and or feedback during a meeting on the AT&T Office@Hand Mobile App.

Book icon
Super Admins and Phone System Admins Home Page on the AT&T Office@Hand #42257

This article describes the Home page for Super Admins and Phone System Admins on the AT&T Office@Hand online account.

Book icon
Supplier’s Warranty Service Return Authorization Process AT&T Office@Hand

See the Supplier’s Warranty Service Return Authorization Process and Policy for AT&T Office@Hand.

Book icon
Tips on How to Improve Phone Call Quality for AT&T Office@Hand #3669

See tips on improving phone call quality with AT&T Office@Hand.

Book icon
Transfer Calls to Another Extension on the AT&T Office@Hand App – Mobile #35363

This article will guide you on how to transfer calls to another extension using the AT&T Office@Hand App – Mobile.

Book icon
Transitioning to the AT&T Office@Hand Mobile App – Announcement Email Templates #34129

Learn about the email templates announcing the transition to the AT&T Office@Hand mobile app.

Book icon
Transitioning to the AT&T Office@Hand Unified Mobile App with Video & Phone #32994

Learn about transitioning to the AT&T Office@Hand unified mobile app with video & phone.

Book icon
Troubleshooting Office@Hand fax issues for AT&T Office@Hand #2917

Learn about troubleshooting fax issues with AT&T Office@Hand.

Book icon
Update the Emergency Address on AT&T Office@Hand Mobile App #42247

This article provides the steps on how to set a call back phone number on the AT&T Office@Hand mobile app.

Book icon
Update the Profile Phone Number Appearance | AT&T Office@Hand #30636

This article provides the steps on how to change what phone number the users see in their profile on the AT&T Office@Hand.

Book icon
Update your Profile Picture on AT&T Office@Hand App for Android #35644

This article provides instructions on how to update your profile picture in the AT&T Office@Hand App for Android.

Book icon
User Details ­ Overview | AT&T Office@Hand #3785

See an overview for user info with AT&T Office@Hand.

Book icon
User Express Setup | AT&T Office@Hand #10912

Learn about the user express setup with AT&T Office@Hand.

Book icon
User Groups ­ Overview | AT&T Office@Hand #9228

See an overview for user groups for AT&T Office@Hand Offfice@Hand from AT&T.

Book icon
User Hours – Set a User’s Hours of Operation & Timezone with AT&T Office@Hand #2568

Learn how to set a user’s hours of operation with AT&T Office@Hand.

Book icon
User Phones and Numbers – User | Overview | AT&T Office@Hand #10901

Learn how to view the phone numbers directly assigned to you with AT&T Office@Hand.

Book icon
User Roles and Permissions -­ Permissions | AT&T Office@Hand #10926

Learn how to grant permissions for users for AT&T Office@Hand.

Book icon
User Roles and Permissions | AT&T Office@Hand #3067

Learn about user roles and permissions with AT&T Office@Hand.

Book icon
User Templates | AT&T Office@Hand #7110

Learn how to create a user template with AT&T Office@Hand.

Book icon
Users ­- Delete Users from your account | AT&T Office@Hand #2570

Learn how to add or delete extensions in your AT&T Office@Hand account from AT&T.

Book icon
Using RingOut | AT&T Office@Hand Online Account #2679

Learn how to use the RingOut feature on your online account with AT&T Office@Hand.

Book icon
Using the Directory Listing feature #4497

Learn how to use the directory listing feature with AT&T Office@Hand.

Book icon
Using the SMS / MMS Feature | AT&T Office@Hand Desktop App #11141

Learn about the feature that enables you to send and receive text messages using your AT&T Office@Hand desktop app.

Book icon
Video Meeting Host and Moderator Controls in an AT&T Office@Hand  Mobile App #35359

Learn about the host and moderator controls for AT&T Office@Hand video meetings on mobile.

Book icon
View Contacts on the AT&T Office@Hand app for mobile #35436

This article provides instructions on how to view contacts on the AT&T Office@Hand App for iOS or for Android.

Book icon
View Fax Messages on AT&T Office@Hand App Mobile #35444

This article provides information on how to view fax messages using AT&T Office@Hand app for mobile devices.

Book icon
Voicemail ­ Setup User’s voicemail greeting | Admin | AT&T Office@Hand #2737

Learn how to customize a user’s voicemail greetings through the Office@Hand online account with AT&T Office@Hand.

Book icon
Voicemail -­ Listening to your voicemail | AT&T Office@Hand #5174

Learn how to check your Office@Hand voicemail over the phone.

Book icon
VoIP Country Blocking Overview | AT&T Office@Hand #8168

See an overview of VoIP Country Blocking with AT&T Office@Hand.

Book icon
VoIP QoS Frequently Asked Questions for AT&T Office@Hand #3805

Frequently asked questions for VoIP QoS for AT&T Office@Hand.

Book icon
Welcome Email – User Onboarding Email Options | AT&T Office@Hand #11764

This article is about the new options related to email notifications that the Administrator can configure when a User is added to the account and when a phone is added and assigned to a User.


Check mark icon
Please visit regularly as our library of resources is constantly being updated and expanded