AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Written Tutorials

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Adding a Park Location in the Admin Portal | AT&T Office@Hand #96051

This article provides steps for admins on how to add a Park Location group in the AT&T Office@Hand Online Account.

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Admin Express Setup | AT&T Office@Hand #2913

See an overview of express setup with AT&T Office@Hand.

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Assigning a Team Member as an Admin in the AT&T Office@Hand App for Desktop and Web #94405

This article provides instructions on how to make a team member a team administrator in the AT&T Office@Hand app for desktop and web.

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AT&T Office@Hand License Management Overview #53521

This article discusses managing and purchasing AT&T Office@Hand licenses and devices.

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Call Handling – Disable or Delete Custom Call Handling Rule | Admin | AT&T Office@Hand #10911

Account Administrators can disable or delete a custom handling rule on the AT&T Office@Hand Online Account.

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Call Handling – Set up Company Call Handling and Operator Extension | Admin | AT&T Office@Hand #7179

Learn about configuring company call handling settings with AT&T Office@Hand.

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Call Handling – Set Up Company Holiday Call Handling Rule | Admin | AT&T Office@Hand #9453

Learn about setting up your company’s holiday schedule call handling rule with AT&T Office@Hand.

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Call Queue – Set Up Advanced Call Handling Settings | Admin | AT&T Office@Hand #3440

Learn how to set up your advanced call handling settings via web.

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Call Recordings – Enable on online account | Admin | AT&T Office@Hand #2590

Learn how to enable the call recording feature on your online account with AT&T Office@Hand.

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Caller ID – Set Company Caller ID Name | Admin | AT&T Office@Hand #3316

Learn how to set up the Company Caller ID name on your AT&T Office@Hand account from AT&T.

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Change Another User’s Password, PIN, & Security Question on the AT&T Office@Hand Online Account

This article provides steps for administrators to change user passwords.

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Checking Latest Configuration Changes via Audit Trail in the AT&T Office@Hand Admin Portal #94614

This article provides information on how to check the latest configuration changes via the Audit Trail in the Admin Portal in the AT&T Office@Hand Online Account.

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Company Settings – Set up Dial-by- Name Directory Settings – Admin | AT&T Office@Hand #2599

Learn how to edit dial-by-name-directory settings via web with AT&T Office@Hand.

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Configuring Call Queue Templates | AT&T Office@Hand #96700

This article provides information on how to manage and configure call queue templates.

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Configuring Custom Answering Rules for your Company Number | AT&T Office@Hand Wireless and Wireless Integrated #3801

Learn about setting up Advanced Company Call Handling rules via the Auto-Receptionist with AT&T Office@Hand

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Configuring User Hours Setting of an Extension | AT&T Office@Hand #2735

Learn how to edit an extension’s messages and notifications settings via web with AT&T Office@Hand.

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Connecting Users to Microsoft Teams via Admin Portal | AT&T Office@Hand #73309

This article provides instructions on how admins can connect users to Microsoft Teams via the Admin Portal in AT&T Office@Hand.

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Creating a Custom Number Extension │ AT&T Office@Hand #96436

This article provides information on how to create a custom number extension in the AT&T Office@Hand Admin Portal.

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Creating Call Queue Templates in the Admin Portal │ AT&T Office@Hand #96432

This article provides information on how to create and apply call queue templates in the AT&T Office@Hand Online Account.

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Detecting Failed Logins and Locked Accounts via Audit Trail in the AT&T Office@Hand Admin Portal #94613

This article provides information how to detect failed logins and locked accounts via the Audit Trail in the Admin Portal in the AT&T Office@Hand Online Account.

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Enabling Fax Features | AT&T Office@Hand #94623

This article provides information to configure fax settings for AT&T Office@Hand.

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Enabling or Disabling Remote Desktop Control in the AT&T Office@Hand Admin Portal #94733

This article explains how to enable or disable remote desktop control for AT&T Office@Hand Video in the Admin Portal.

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Enabling Recordings for AT&T Office@Hand Rooms in the Admin Portal #96433

This article provides information on how to enable recordings for AT&T Office@Hand Rooms in the Admin Portal.

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Extensions – Create and Set up Extensions | Admin | AT&T Office@Hand #2644

Learn how to create and set up extensions on your AT&T Office@Hand account.

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Greetings – Set Up Company Greeting | Admin | AT&T Office@Hand #2587

Learn how to customize your greeting for company hours with AT&T Office@Hand.

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Hours – Customize Company Hours | Admin | AT&T Office@Hand #3315

Learn how to customize the company hours of your account with AT&T Office@Hand.

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How to Configure Confirmation Message Settings as a User & Admin in AT&T Office@Hand #71230

This article contains steps for Users and Admin to set how long the confirmation message appears on your screen after an operation completes.

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Intro and Enabling AT&T Office@Hand Cloud PBX for Microsoft Teams #73291

This article provides information about Microsoft Teams native direct routing and enabling AT&T Office@Hand PBX.

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Intro to AT&T Office@Hand Admins | #96840

Learn about the different Admin accounts in the AT&T Office@Hand.

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Intro to AT&T Office@Hand Audit Trail Feature #94607

This article provides information on the audit trail feature in AT&T Office@Hand.

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IVR – Set up Multi-Level IVR | Admin| AT&T Office@Hand #6987

Learn about setting up the multi-level IVR with AT&T Office@Hand.

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Managing AT&T Office@Hand Rooms Devices in the Admin Portal #96434

This article provides information on how to manage connected AT&T Office@Hand Rooms devices in the Admin Portal.

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Office@Hand Active Directory #8962

See the active directory from AT&T Office@Hand.

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On-Demand Call Recording | Admin | AT&T Office@Hand #4024

Learn how to customize the call recording announcement on your account with AT&T Office@Hand.

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Phone Numbers ­ Set another User’s direct number ­ Admin | AT&T Office@Hand #2571

Learn how to customize your extension’s direct numbers settings via your online account with AT&T Office@Hand.

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Screening, Greetings & Hold Music Block Calls and Faxes | Admin | AT&T Office@Hand #10868

Learn about screening, greetings, and hold music, along with blocked calls and faxes with AT&T Office@Hand.

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Set the Phone Number Nickname in your AT&T Office@Hand Online Account | Admin #9330

Learn about setting the company phone number name or label with AT&T Office@Hand.

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Set User Details ­on the AT&T Office@Hand (Admin) #3785

See an overview for user info with AT&T Office@Hand.

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Setting up Call Queue Custom Answering Rules in the AT&T Office@Hand Online Account #71196

This article provides instructions for administrators on how to set up a custom or an advanced call handling rule for a call queue in the AT&T Office@Hand online account.

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Setting up Call Queue Pickup Groups | AT&T Office@Hand #71161

This article provides instructions for admins on how to create and set up a call queue pickup group in the AT&T Office@Hand online account.

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Setting up How Incoming Calls are Handled in the AT&T Office@Hand Desktop and Web, Mobile, and Online Account #95799

This article provides information about setting up how incoming calls are handled in the AT&T Office@Hand Desktop and Web, Mobile, and Online Account.

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Setting up Multi-Factor Authentication as Admin in the AT&T Office@Hand Online Account | #96839

Learn how to set up Mutli-factor authentication (MFA) with Admin access in the AT&T Office@Hand Online Account.

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Setting Up Your Voicemail Greeting in the AT&T Office@Hand Deskop and Online Account #85116

This article aims to provide information on how to set up your voicemail greeting on the AT&T Office@Hand Online Account and Desktop.

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Setting your Presence in the AT&T Office@Hand Account #90054

This article provides information on how to set your presence status on the AT&T Office@Hand Online Account, Desktop and Web, and Mobile.

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Super Admins and Phone System Admins Home Page on the AT&T Office@Hand #42257

This article describes the Home page for Super Admins and Phone System Admins on the AT&T Office@Hand online account.

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Swapping Device with Another Phone on Your Account | AT&T Office@Hand #74385

This article provides instructions on how to swap your desk phone with another one without changing its assigned number.

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Turning On the Forward All Calls Feature in the AT&T Office@Hand Admin Portal #96383

This article provides information on how to forward all calls in the AT&T Office@Hand Mobile, Online Account, and Desktop and Web.

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Update the Profile Phone Number Appearance | AT&T Office@Hand #30636

This article provides the steps on how to change what phone number the users see in their profile on the AT&T Office@Hand.

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Updating your Phone’s Emergency Response Location in the Admin Portal | AT&T Office@Hand #96144

This article provides information on how to update your phone’s emergency response location (ERL) in the AT&T Office@Hand Online Account.

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Using the Directory Listing feature #4497

Learn how to use the directory listing feature with AT&T Office@Hand.

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Viewing and Downloading Audit Trail Logs in the AT&T Office@Hand Admin Portal #94610

This article provides information on how to view and download audit trails in the AT&T Office@Hand Admin Portal.

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Viewing Changes Made by Other Administrators via Audit Trail in the AT&T Office@Hand Admin Portal #94611

This article provides information on how Administrators can view the changes made by other administrators via the Audit Trail in the Admin Portal in the AT&T Office@Hand Online Account.

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Viewing Number Blocks in the Admin Portal | AT&T Office@Hand #93695

This article details how to view number blocks in the Admin Portal for AT&T Office@Hand.

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Viewing the Number of External Calls Made by Mobile Users in the Admin Portal │ AT&T Office@Hand #95791

This article provides instructions for viewing the number of calls a mobile user has made using the Admin Portal.

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Voicemail ­ Setup User’s voicemail greeting | Admin | AT&T Office@Hand #2737

Learn how to customize a user’s voicemail greetings through the Office@Hand online account with AT&T Office@Hand.