AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Written Tutorials

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3 Tips on Sending Links in SMS │ AT&T Office@Hand #95343

This article provides information on sending links in SMS in AT&T Office@Hand.

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911 Notifications on AT&T Office@Hand #17533

Learn about the 911 notifications on AT&T Office@Hand.

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Access to this account is disabled error | AT&T Office@Hand #13764

Learn how to support locked out issues of users with AT&T Office@Hand.

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Accessing and Managing Your Voicemail in AT&T Office@Hand for Desktop and Web #95776

This article provides information about the accessing and managing your voicemail in the AT&T Office@Hand Desktop and Web.

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Accessing the Analytics Portal │ AT&T Office@Hand | Article Number 98774

Learn how to access the AT&T Office@Hand analytics portal.

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Accessing the Services Menu in the AT&T Office@Hand Phone #75330

This article provides the instructions on how to customize the Sound Settings on the AT&T Office@Hand Phone.

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Account Linking Overview | AT&T Office@Hand #9489

Learn about account linking with AT&T Office@Hand.

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Activate a Call Queue | AT&T Office@Hand #42259

This article provides the steps on how to activate a call queue in the AT&T Office@Hand Online Account.

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Activating your Account | AT&T Office@Hand #96429

This article explains how to activate your AT&T Office@Hand account during the onboarding process.

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Active Call Controls | AT&T Office@Hand for Desktop App and Mobile App #8183

Learn about the active call controls for the AT&T Office@Hand desktop app.

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Add a Personal Contact in the AT&T Office@Hand App #60001

Learn to add a personal contact in the AT&T Office@Hand app.

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Add an AT&T Office@Hand Vanity Number #44154

Learn to add a vanity number with AT&T Office@Hand.

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Add and Configure a Limited Extension in AT&T Office@Hand #52809

This article guides Administrators in adding, activating, assigning, and setting up a limited extension in the AT&T Office@Hand online account.

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Add Contacts on the AT&T Office@Hand Mobile App #35358

This article provides instructions on how to add contacts on the AT&T Office@Hand app for mobile.

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Add or delete users to your account on AT&T Office@Hand #10857

Learn to add users to your account with AT&T Office@Hand.

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Adding a Member to Your Group Conversation in the AT&T Office@Hand Desktop and Web #94885

This article provides instructions on how to add a member to your group conversation in the AT&T Office@Hand App for desktop and web.

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Adding a Park Location in the Admin Portal | AT&T Office@Hand #96051

This article provides steps for admins on how to add a Park Location group in the AT&T Office@Hand Online Account.

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Adding Phone Numbers on your AT&T Office@Hand Account #2574

Learn how to add phone numbers to your online account with AT&T Office@Hand.

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Adding User Extensions in the AT&T Office@Hand Admin Portal | Article Number 99539

Learn how to add a user extension in the AT&T Office@Hand Admin Portal.

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Adding Widgets to a Business Analytics Dashboard | AT&T Office@Hand | Article Number 98770

Learn how to add widgets for the AT&T Office@Hand Business Analytics dashboard.

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Admin Express Setup | AT&T Office@Hand #2913

See an overview of express setup with AT&T Office@Hand.

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Advanced Call Handling – Set Custom Rule & Advanced Custom Rules | AT&T Office@Hand #2607

Learn about setting a rule based on a called number with AT&T Office@Hand.

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Allow Others to Schedule an AT&T Office@Hand Video Meeting Session on Your Behalf #32997

Learn how to allow others to schedule an AT&T Office@Hand video meeting session on your behalf.

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Allow Participants to Join Before Host Feature on AT&T Office@Hand Meetings #34941

This article provides instructions on how to allow participants to join the meeting before the host on AT&T Office@Hand Meetings.

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Allow your Extension to be Monitored by Others | AT&T Office@Hand #71206

This article contains steps for allowing other users to monitor calls going to your extension or view your presence/availability status.

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Analytics – Live Reports | AT&T Office@Hand #12688

AT&T Office@Hand Live Reports equips decision-makers of organizations by providing access to reports on inbound and outbound calls close to real time.

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Analytics Portal – Create and Manage Subscriptions | AT&T Office@Hand #11112

Learn to make use of the AT&T Office@Hand Analytics Portal Subscription feature to automatically generate reports and send them to your email or to your recipients.

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Analytics Portal – Data Visibility and Retention | AT&T Office@Hand | Article 98328

Learn about how Performance report data is retained and displayed for users with different levels of permissions in AT&T Office@Hand.

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Analytics Portal – Overview & FAQ | AT&T Office@Hand #11180

See the overview, frequently asked questions and how to create and manage subscriptions for the Analytics Portal for AT&T Office@Hand.

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Analytics Portal – Performance Reports Overview | AT&T Office@Hand #11127

AT&T Office@Hand Performance Reports is an additional tool that enables you to research call records to determine your business unit performance.

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Analytics Portal – Tabs & Reports of the Analytics Portal | AT&T Office@Hand #11110

Learn about the tabs and reports of the Analytics Portal from AT&T Office@Hand.

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Analytics Portal – Create an Alert | AT&T Office@Hand #29920

This article provides the steps to set up automated monitoring on devices and receive alerts when devices go offline for AT&T Office@Hand.

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Android Permissions | AT&T Office@Hand Mobile App #8684

Learn about Android permissions for the AT&T Office@Hand mobile app.

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Answer Incoming Video Chat or Meeting on your AT&T Office@Hand app for iOS #34938

Learn to answer your incoming video chat or meeting with AT&T Office@Hand.

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Assigning a Phone Number to AT&T Office@Hand Rooms #94735

This article provides information on purchasing and assigning a phone number to Rooms in the AT&T Office@Hand online account.

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Assigning a Team Member as an Admin in the AT&T Office@Hand App for Desktop and Web #94405

This article provides instructions on how to make a team member a team administrator in the AT&T Office@Hand app for desktop and web.

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Assigning and Managing Users in Breakout Rooms in AT&T Office@Hand Video Desktop and Web #70029

This article provides information on how to assign and manage users in Breakout Rooms in AT&T Office@Hand Video for desktop and web.

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Assigning Ringtones for Incoming Calls in the AT&T Office@Hand Desktop and Web | Article 97342

Learn how to assign ringtones for incoming calls in AT&T Office@Hand desktop and web application.

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Assisted Provisioning ­ Cisco/Linksys IP Phones | AT&T Office@Hand #5741

Learn about assisted provisioning for Cisco/Linksys IP phones.

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Assisted Provisioning ­ Polycom IP Phones | AT&T Office@Hand #5742

Learn about assisted provisioning for Polycom IP phones.

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AT&T Office@Hand for Apple Watch Support #8685

Learn about Apple Watch Support with AT&T Office@Hand.

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AT&T Office@Hand Reference Guide

View the reference guide for admins and users AT&T Office@Hand.

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AT&T Office@Hand Softphone Quick Start Guide

View the quick start guide for AT&T Softphone for AT&T Office@Hand.

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AT&T Collaborate to AT&T Office@Hand Transition Guide

Learn how AT&T Office@Hand serves as a feature-rich replacement for your Collaborate service.

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AT&T Office@Hand Billing Overview #52653

This article provides information and description of each section under the billing overview on the AT&T Office@Hand online account.

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AT&T Office@Hand Call Answered Elsewhere Status | Article Number 99842

Learn about the Answered Elsewhere status that will replace Missed call statuses in AT&T Office@Hand.

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AT&T Office@Hand Call Log Definitions | Article Number 99597

Learn about the terms and definitions of company and user call logs in AT&T Office@Hand.

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AT&T Office@Hand Cloud Recording Overview #42238

This article provides information on the Cloud Recording feature for AT&T Office@Hand meetings.

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AT&T Office@Hand Customer Next Steps for Implementation

Learn about the next steps for customers for implementation and training with new orders and activations.

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AT&T Office@Hand Desktop App Overview #8034

See an overview of the AT&T Office@Hand desktop app.

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AT&T Office@Hand Desktop App Version Report for Admins | Article Number 97399

Learn how to use the version reports in the AT&T Office@Hand Desktop application.

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AT&T Office@Hand Desktop Lifecycle Policy for Admins | Article Number 96506

This article provides information about updating the AT&T Office@Hand Desktop for admins.

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AT&T Office@Hand Desktop Lifecycle Policy for Users | Article Number 96505

This article provides information about updating the AT&T Office@Hand Desktop for users.

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AT&T Office@Hand Downloads

This page contains various download links for the AT&T Office@Hand app for desktop and mobile, as well as the AT&T Office@Hand Meetings app and Outlook Plug-in.

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AT&T Office@Hand Dual Tone Multi Frequency (DTMF) Codes and Commands #67163

This article shows the list codes and shortcuts that you can use on your AT&T Office@Hand phones to perform certain functions such as transferring calls, call recording, etc.

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AT&T Office@Hand End User Licensing Agreement

View the AT&T Office@Hand End User Licensing Agreement.

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AT&T Office@Hand for LTI Configuration Setup

Learn about the Configuration Setup for LTI with AT&T Office@Hand.

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AT&T Office@Hand for Microsoft Dynamics #30632

Learn about Microsoft Dynamics with AT&T Office@Hand.

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AT&T Office@Hand for Microsoft Teams Overview #30633

This article provides information about AT&T Office@Hand integration with Microsoft Teams including its features, availability, limitations, and requirements.

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AT&T Office@Hand for Slack Overview #22397

This article provides information about AT&T Office@Hand for Slack integration including its features, availability, requirements, and installation steps.

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AT&T Office@Hand Glossary #5959

View the glossary of terms for Office@Hand.

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AT&T Office@Hand International Calling Overview #3087

See an overview for international calling with AT&T Office@Hand.

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AT&T Office@Hand International Support for European Union Countries #60257

This article gives an overview on AT&T Office@Hand International Support for European Union (EU) Countries.

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AT&T Office@Hand License Management Overview #53521

This article discusses managing and purchasing AT&T Office@Hand licenses and devices.

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AT&T Office@Hand Limited Extension Overview #46716

This article describes the Limited Extension for AT&T Office@Hand and provides the steps to add a limited extension to your account.

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AT&T Office@Hand Location Based Taxes #42252

This article describes the AT&T Office@Hand’s Location-based taxes with Cost Center Management.

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AT&T Office@Hand Meetings Frequently Asked Questions #14838

See the frequently asked questions for AT&T Office@Hands Meetings.

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AT&T Office@Hand Meetings Security Features or Preventing Meeting Abuse #37101

This article discusses settings you can configure and in-meeting actions you can perform in AT&T Office@Hand Meetings to secure your meetings sessions.

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AT&T Office@Hand Multi-Site Support – FAQ, Overview, and Settings #11726

This article describes the Office@Hand Multi-­Site Support experience when enabled for your account. It includes an overview, frequently asked questions, and settings and use.

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AT&T Office@Hand Network Updates #12242

Learn more about network updates with AT&T Office@Hand.

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AT&T Office@Hand Number Porting Frequently Asked Questions #44900

See the most frequently asked questions for number porting with AT&T Office@Hand.

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AT&T Office@Hand Number Porting Organizational Worksheet

This article provides customers an Excel spreadsheet template to help customers organize collected data for Office@Hand number porting submissions.

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AT&T Office@Hand Number Transfer Rejections Frequently Asked Questions #44898

See frequently asked questions about number transfer rejections for AT&T Office@Hand.

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AT&T Office@Hand Phone Recommended Headsets #84148

This article also provides the headset models that are recommended by AT&T Office@Hand to use for integration with the Plantronics Hub and AT&T Office@Hand Phone.

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AT&T Office@Hand Poly VVX Phones Firmware Update #46714

Learn about the Poly VVX phones firmware update for AT&T Office@Hand.

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AT&T Office@Hand Pre-Technical Onboarding Workbook

Download the attached guide about your current phone system/service, for successfully migrating over to your new AT&T Office@Hand phone system.

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AT&T Office@Hand Predefined User Roles and Permissions #76545

Learn information about the predefined roles with AT&T Office@Hand.

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AT&T Office@Hand Professional Services

See the layout for AT&T Office@Hand Professional Services.

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AT&T Office@Hand Room Connector FAQ #73335

This article provides answers to frequently asked questions about AT&T Office@Hand Room Connector.

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AT&T Office@Hand Rooms System Requirements #94756

This article lists the AT&T Office@Hand Rooms system requirements.

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AT&T Office@Hand Secure Voice Transport for 3rd Party Deskphones 66180

This article describes the AT&T Office@Hand Secure Voice Transport encryption and how to configure Secure Voice Transport on 3rd party desk phones.

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AT&T Office@Hand Setup Frequently Asked Questions #2933

Learn the answers to frequently asked questions for setup with AT&T Office@Hand.

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AT&T Office@Hand Standard and Premium Feature Comparison Matrix

See the comparison matrix of services for AT&T Office@Hand.

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AT&T Office@Hand System Requirements #8260

Learn about the system requirements for service with AT&T Office@Hand.

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AT&T Office@Hand Telecommunication Relay Service Calling 711 Overview #59998

This article provides an overview of the Telecommunication Relay Service (TRS), how it works, and the TeleType devices that are compatible with the service for hearing-impaired users.

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AT&T Office@Hand TLS Upgrade #11182

This article provides information about the deprecation of TLS version 1.0 and 1.1 for AT&T Office@Hand.

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AT&T Office@Hand User Guides – Complete List

See the complete list of user guides for AT&T Office@Hand. Once the user guide is populated, it can be downloaded.

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AT&T Office@Hand Using the Call Flip Feature #2609

Learn how to use the call flip feature with AT&T Office@Hand.

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AT&T Office@Hand Version Descriptions #53524

This article provides information on the differences between AT&T Office@Hand 1.0 and 2.0 versions and how to determine which customer service to call.

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AT&T Office@Hand Video Feature Comparison for Supported Browsers and Operating Systems | Article Number 99908

Learn about the Video features for supported browsers and operating systems in AT&T Office@Hand.

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AT&T Office@Hand Video Supported Platforms #54483

This article enumerates the supported operating systems, browsers, and mobile devices for AT&T Office@Hand Video.

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AT&T Office@Hand Video System Requirements | Article Number 96422

Learn about the Video system requirements in AT&T Office@Hand.

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AT&T Office@Hand Video Virtual Background System Requirements for Desktop and Web #67143

This article lists the system requirements to run the Virtual Background feature for AT&T Office@Hand Video on desktop and web.

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AT&T Office@Hand: Polycom – Enable Video Calling via web 10805

Learn to enable video calling via the web with AT&T Office@Hand.

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AT&T Office@Hand: Saving Call Logs, Voicemail, and Fax using the Dropbox #9553

Learn about saving call logs, voicemail, and fax using the archiver with AT&T Office@Hand.

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ATA Adapter – Installing ATA Adapter | AT&T Office@Hand #8379

Learn about installing the ATA adapter with AT&T Office@Hand.

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Attaching a File in a Message in the AT&T Office@Hand App Desktop and Web #68075

This article provides information on how to attach a file to the AT&T Office@Hand desktop app.

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Attendee Controls in AT&T Office@Hand Meeting on Mobile #67152

This article provides information on which AT&T Office@Hand Video in-meetings controls are available to the Attendees or Participants on iOS and Android devices.

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Audio Conference – Overview and Uses | AT&T Office@Hand Desktop App #11752

Conference calling with AT&T Office@Hand, allows you to set up, host, and join conference calls on your computer, as well as your desk phone, smartphone, or tablet.

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Audio Settings for iOS and Android Devices in AT&T Office@Hand Meetings #60246

This article provides information about the different audio settings available on iOS and Android devices during an AT&T Office@Hand Meetings Video meeting.

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Authenticating the AT&T Office@Hand for Hubspot App #73328

This article provides information on how to authenticate the AT&T Office@Hand for Hubspot app.

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Authorize Other Users to Schedule AT&T Office@Hand Meetings For You #71226

This article provides instructions on how to allow other users to schedule meetings for you in AT&T Office@Hand.

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Auto-Receptionist – General Settings | AT&T Office@Hand #10886

The Auto-Receptionist General Settings allow the Account Administrator to set up the Auto-Receptionist and IVR settings on the AT&T Office@Hand Online Account.

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Automatic Call Recording | AT&T Office@Hand #4018

Learn the answers to frequently asked questions for automatic call recording with AT&T Office@Hand.

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Automatically Connect Audio When Joining an AT&T Office@Hand Video Meeting #35360

Learn how to automatically connect audio when joining an AT&T Office@Hand video meeting.

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Automatically Launching the AT&T Office@Hand Desktop #96146

This article provides information on how to launch the AT&T Office@Hand Desktop in the background for Windows users.

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Basic Troubleshooting Tips – Phones | AT&T Office@Hand #4365

Learn about basic troubleshooting tips for your business with AT&T Office@Hand.

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Billing – Overview and Options | AT&T Office@Hand #2918

See an overview of billing and billing options for AT&T Office@Hand.

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Billing Updates for Customers – Account Numbers not beginning with 831 only – AT&T Office@Hand

Sometime between July and December 2023, Customers whose account number does not begin with 831 will be upgraded to the latest Office@Hand platform.

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Blocking Numbers in the AT&T Office@Hand Phone #75326

This article shows how to block numbers in the AT&T Office@Hand Phone.

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Blocking Phone Numbers in the AT&T Office@Hand Desktop and Web #96717

This article provides information on how to block and report callers as spam in the AT&T Office@Hand Desktop and Web.

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Business Analytics Data Dictionary │ AT&T Office@Hand | Article Number 98772

Learn about the common Business Analytics terms and definitions in AT&T Office@Hand.

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Business SMS – Frequently Asked Questions | AT&T Office@Hand #4016

Learn the answers to frequently asked questions of business SMS with AT&T Office@Hand.

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Buzz or Hissing Noise in Polycom VVX 250 IP Desk Phone│AT&T Office@Hand #96734

This article provides information about the buzz or hissing noise issue in Polycom VVX 250 IP Desk Phone.

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BYOD Provisioning Updates | AT&T Office@Hand

We are upgrading the AT&T Office@Hand environment, which will require manual provisioning of Bring-Your-Own-Device (BYOD) desk phones and adapters.

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Call a Number from Voicemail Transcripts with AT&T Office@Hand Mobile App #42242

This article provides steps on dialing a phone number directly from voicemail transcripts with AT&T Office@Hand mobile app.

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Call Commands – Using ## for transferring calls | AT&T Office@Hand #8385

Learn about using ## in transferring calls in AT&T Office@Hand.

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Call Delegation – Overview and Settings | AT&T Office@Hand #11745

Learn about the requirements and steps for configuring call delegation.

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Call Features Frequently Asked Questions | AT&T Office@Hand #2928

Learn the answers to frequently asked questions for call features with AT&T Office@Hand.

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Call Forwarding to an AT&T Office@Hand DigitalLine, Wireless, and Business Mobile Extension

This article documents the difference between how a call is forwarded to another extension’s AT&T Office@Hand endpoint and how a call is forwarded to another extension’s Business Mobile device.

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Call Handling – Disable or Delete Custom Call Handling Rule | Admin | AT&T Office@Hand #10911

Account Administrators can disable or delete a custom handling rule on the AT&T Office@Hand Online Account.

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Call Handling – Set up Company Call Handling and Operator Extension | Admin | AT&T Office@Hand #7179

Learn about configuring company call handling settings with AT&T Office@Hand.

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Call Handling – Set Up Company Holiday Call Handling Rule | Admin | AT&T Office@Hand #9453

Learn about setting up your company’s holiday schedule call handling rule with AT&T Office@Hand.

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Call Handling and Forwarding ­- Set up the Call Handling & Forwarding settings of a User | AT&T Office@Hand #3294

Learn about setting up the call handling & forwarding settings of a user with AT&T Office@Hand.

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Call Monitoring – Overview | AT&T Office@Hand #8135

See an overview on call monitoring with AT&T Office@Hand.

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Call Park – Access Park Locations | AT&T Office@Hand Mobile App #5273

Learn how to use Call Park or Intercom on your Office@Hand mobile app.

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Call Park – Frequently Asked Questions | AT&T Office@Hand #4500

Learn about frequently asked questions of Call Park with AT&T Office@Hand.

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Call Park – Park and Retrieve a Call from a Park Location | AT&T Office@Hand #11066

Learn how to park and retrieve a call from a park location with AT&T Office@Hand.

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Call Park – Park Locations for Desktop App | AT&T Office@Hand #8263

Learn about park locations for the desktop app with AT&T Office@Hand.

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Call Park – Set Up Park Locations | AT&T Office@Hand #8277

Learn how to set up and use park locations with AT&T Office@Hand.

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Call Park – Set Up Presence Appearance | AT&T Office@Hand #11065

Learn to set up presence appearance with AT&T Office@Hand.

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Call Park – Use Call Park on Desk phones | AT&T Office@Hand #5276

Learn how to use the call park feature of your phone.

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Call Queue – Access the Call Handling Section | AT&T Office@Hand #10902

Learn how to access the call handling section of a call queue group with AT&T Office@Hand.

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Call Queue – Add and Remove Members in an Existing Call Queue group | AT&T Office@Hand #10878

Learn to add members to an existing call queue group with AT&T Office@Hand.

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Call Queue – Configurable Information Display | AT&T Office@Hand #12683

This article discusses how configurable information display on call queue works for AT&T Office@Hand.

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Call Queue – Customize Greetings via web | AT&T Office@Hand #2631

Learn about customizing your Call Queue Greetings via web with AT&T Office@Hand.

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Call Queue – Edit Call Queue group’s Information | AT&T Office@Hand #10877

Learn to edit a call queue group’s information with AT&T Office@Hand.

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Call Queue – Edit Messages and Notification Settings | AT&T Office@Hand #2610

Learn about editing a call queue group’s messages and notification settings with AT&T Office@Hand.

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Call Queue – Overflow Call Queues Overview | AT&T Office@Hand #10881

Learn about overflow call queues with AT&T Office@Hand.

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Call Queue – Set Do-Not-Disturb and Availability | AT&T Office@Hand #2745

Learn how to set a user’s Do-Not-Disturb and call queue availability with AT&T Office@Hand.

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Call Queue – Set Up Advanced Call Handling Settings | Admin | AT&T Office@Hand #3440

Learn how to set up your advanced call handling settings via web.

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Call Queue Overview | AT&T Office@Hand #42236

This article describes the Call Queue feature on the AT&T Office@Hand online account.

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Call Recording in the AT&T Office@Hand App Desktop #71167

This article provides information on how to record, stop, pause, resume or view call recordings on the AT&T Office@Hand app for desktop.

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Call Recordings – Enable on online account | Admin | AT&T Office@Hand #2590

Learn how to enable the call recording feature on your online account with AT&T Office@Hand.

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Call Recordings Settings via your online account | AT&T Office@Hand #2588

Learn how to check the call recordings on your online account with AT&T Office@Hand.

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Caller ID – Caller ID Name | Frequently Asked Questions | AT&T Office@Hand #4284

Learn the answers to frequently asked questions regarding inbound caller ID name with AT&T Office@Hand.

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Caller ID – Nicknames | AT&T Office@Hand Mobile App #9333

Learn about nicknames for Caller ID numbers on the AT&T Office@Hand Mobile App.

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Caller ID – Outbound Caller ID Overview | AT&T Office@Hand #3791

See an overview for the outbound caller ID for AT&T Office@Hand.

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Caller ID – Set Company Caller ID Name | Admin | AT&T Office@Hand #3316

Learn how to set up the Company Caller ID name on your AT&T Office@Hand account from AT&T.

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Caller ID – Set your Outbound Caller ID | AT&T Office@Hand #2739

Learn how to edit the outbound caller ID settings of your own extension with AT&T Office@Hand.

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Calling 988 to Reach the Canada Suicide Prevention Service │ AT&T Office@Hand #96431

This article provides information for calling 988 to reach the Canada Suicide Prevention Service (CSPS).

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Certified and Supported Deskphones | AT&T Office@Hand #3109

Learn about desktop and conference IP phones with AT&T Office@Hand.

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Certified Desk Phones for Highly Secure VoIP | AT&T Office@Hand #11350

See the certified desk phones for secure VoIP for AT&T Office@Hand.

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Change Another User’s Password, PIN, & Security Question on the AT&T Office@Hand Online Account

This article provides steps for administrators to change user passwords.

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Change the Screen Layout in AT&T Office@Hand Meetings #60253

Learn to change the screen layout in AT&T Office@Hand Meetings.

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Change the Service Plan of your AT&T Office@Hand Account #2685

Learn how to change the service plan of your account with AT&T Office@Hand.

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Change Voicemail System Settings for AT&T Office@Hand Wireless and Wireless Integrated for AT&T Office@Hand #67838

Learn how to change voicemail system settings for AT&T Office@Hand Wireless & Wireless Integrated.

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Changing an Account PIN in the AT&T Office@Hand Mobile #74857

This article provides steps on how to change your PIN in AT&T Office@Hand Mobile.

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Changing your AT&T Office@Hand Account Password in the Online Account #86149

This article provides instructions on how to update your password in the AT&T Office@Hand Online Account and Mobile.

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Check Shipping Status – Ordered Phones | AT&T Office@Hand #8372

Learn how to check the shipping status of ordered phones with AT&T Office@Hand.

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Check the Status of your AT&T Office@Hand Number Transfer Request #44136

Learn how to check the status of your AT&T Office@Hand Number Transfer Request.

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Check Upcoming and Past AT&T Office@Hand Video Meeting Sessions #35435

This article contains instructions on how to check upcoming and past AT&T Office@Hand video meeting sessions.

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Check your voicemail via Online Account | AT&T Office@Hand #4369

Learn how to check messages on your Office@Hand online account.

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Checking for Conflicts Between Custom Answering Rules | AT&T Office@Hand #71170

This article provides instructions on how to check if there are any conflicts among the custom answering rules set up in a supported extension.

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Checking Latest Configuration Changes via Audit Trail in the AT&T Office@Hand Admin Portal #94614

This article provides information on how to check the latest configuration changes via the Audit Trail in the Admin Portal in the AT&T Office@Hand Online Account.

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Checking your Phone’s Device Certificate | AT&T Office@Hand #73360

This article provides step-by-step instructions for checking your phone’s device certificate.

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Cisco end of life for SPA and other series phones on April 7, 2024

Cisco end of life for SPA and other series phones on April 7, 2024 We are here to help! Explore our range of alternative phone solutions that are fully supported and will continue to receive updates and security patches. Our team is ready to assist you in finding the perfect replacement and ensuring a seamless […]

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Cisco SPA-122 ATA – Bridge Mode | AT&T Office@Hand #4741

Learn how to set up the Linksys SPA-122 ATA device on bridge mode with AT&T Office@Hand.

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Cisco SPA-2102 ATA – Bridge Mode | AT&T Office@Hand #4743

Learn how to set up the Linksys SPA-2102 ATA device on bridge mode.

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Company Settings – Add a Company Logo and Website URL| AT&T Office@Hand #2655

Learn how to add company logos to your AT&T Office@Hand account from AT&T.

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Company Settings – Company Info Overview | AT&T Office@Hand #9451

See the company info overview for AT&T Office@Hand.

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Company Settings – Set up Dial-by- Name Directory Settings – Admin | AT&T Office@Hand #2599

Learn how to edit dial-by-name-directory settings via web with AT&T Office@Hand.

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Compatibility Support on AT&T Office@Hand in Android 11 and iOS 14 #60003

This article discusses the ways to troubleshoot compatibility issues on the AT&T Office@Hand app in Android 11 and iOS 14.

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Compliance Exports Features in AT&T Office@Hand #67860

This article contains information about RingCentral App Classic Compliance Export feature if you have an AT&T Office@Hand Account.

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Conferencing | AT&T Office@Hand #3993

Learn about conferencing with AT&T Office@Hand.

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Configurations and Settings for Third-party SIP Devices Connecting to AT&T Office@Hand Video with AT&T Office@Hand Room Connector #73451

This article provides information on how to configure third-party devices to work properly in the AT&T Office@Hand room connector.

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Configure Call Queue Call Handling Rules | AT&T Office@Hand #66172

This article provides instructions on how administrators and call queue managers can configure the call queue handling rules for incoming calls in the AT&T Office@Hand online account.

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Configure DND in Android to Allow Calls and Video Calls from the AT&T Office@Hand Mobile App #42241

Learn to configure the “Do Not Disturb” feature in Android for the AT&T Office@Hand mobile app.

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Configure Themes in the AT&T Office@Hand Mobile App #60049

This article provides steps to configure themes in the AT&T Office@Hand mobile app.

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Configure User Phone Settings for Work/After Hours Call Forwarding and Voicemail | AT&T Office@Hand #71203

This article provides information about how users can configure the phone settings for work/after hours call forwarding and voicemail on the AT&T Office@Hand app.

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Configuring & Managing your Custom Answering Rules | AT&T Office@Hand #71168

This article provides instructions on how to create, configure and manage a user extension custom answering rule in the AT&T Office@Hand online account.

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Configuring Analytics Portal Permissions in AT&T Office@Hand #71189

This article provides information on the Analytics Portal permissions for AT&T Office@Hand.

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Configuring AT&T Office@Hand Video Settings on AT&T Office@Hand Mobile #94862

This article provides information on how to configure the AT&T Office@Hand Video settings on AT&T Office@Hand Mobile.

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Configuring Call Flip Settings | AT&T Office@Hand #11090

This article provides instructions on how admins and users can configure the Call Flip settings on the AT&T Office@Hand online account.

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Configuring Call Queue Templates | AT&T Office@Hand #96700

This article provides information on how to manage and configure call queue templates.

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Configuring Custom Answering Rules for your Company Number | AT&T Office@Hand Wireless and Wireless Integrated #3801

Learn about setting up Advanced Company Call Handling rules via the Auto-Receptionist with AT&T Office@Hand

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Configuring Live Transcription Settings in the AT&T Office@Hand Admin Portal | #95779

This article provides information on configuring live transcription settings during an AT&T Office@Hand video meeting.

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Configuring Microphone and Speaker Settings in AT&T Office@Hand Phone #94628

This article provides information to configure audio settings in the AT&T Office@Hand Phone.

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Configuring Mobile App Security Settings using your AT&T Office@Hand Online Account #73444

This article provides instructions on disabling a third-party keyboard on a user’s mobile device (iOS only) via AT&T Office@Hand online account.

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Configuring Notifications and Sounds in the AT&T Office@Hand Mobile, Desktop and Web #96319

This article provides information on how to configure the notifications and sounds in the AT&T Office@Hand Mobile, Desktop and Web.

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Configuring Phone Settings in the AT&T Office@Hand Desktop and Web #68753

This article provides information on how to configure phone settings in the AT&T Office@Hand Desktop and Web.

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Configuring Settings for AT&T Office@Hand Rooms in your Online Account #94736

This article provides information about AT&T Office@Hand Rooms settings that you can configure in the Online Account.

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Configuring the AT&T Office@Hand Rooms Audio and Video Settings in the Online Account #71236

This article provides information on how to configure the audio and video settings for AT&T Office@Hand Rooms in the online account.

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Configuring User Hours Setting of an Extension | AT&T Office@Hand #2735

Learn how to edit an extension’s messages and notifications settings via web with AT&T Office@Hand.

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Configuring your Incoming Call Information Settings | AT&T Office@Hand #2608

Learn how to edit an extension’s call information via web with AT&T Office@Hand.

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Configuring, Creating and Managing Breakout Rooms in the AT&T Office@Hand Video Desktop and Web #70028

This article provides information on the Breakout room settings and creating and managing Breakout Rooms in AT&T Office@Hand Video on desktop and web.

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Connect a Team with a Video Meeting | AT&T Office@Hand #95789

This article provides information on how to connect a team with a video meeting in AT&T Office@Hand app on desktop and web.

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Connecting Users to Microsoft Teams via Admin Portal | AT&T Office@Hand #73309

This article provides instructions on how admins can connect users to Microsoft Teams via the Admin Portal in AT&T Office@Hand.

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Connecting your Microsoft, Google, Apple, or Device Calendar in the AT&T Office@Hand App Mobile #71241

This article provides instructions on how to connect your Microsoft, Google, Apple, or device calendar to the AT&T Office@Hand Mobile.

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Contacts – Contacts Overview | AT&T Office@Hand #2616

Learn how to view, add, and manage company and personal contacts via the web with AT&T Office@Hand.

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Control Meeting Access on Scheduled Meetings on the AT&T Office@Hand Mobile Application #46713

This article discusses the steps on how a host control can or restrict meeting access on the AT&T Office@Hand Mobile.

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Controlling Local Audio Device Volume from Softphone in VDI in the AT&T Office@Hand Phone #94627

This article shows you how to control the volume of your local audio device from the softphone UI in VDI. for AT&T Office@Hand Phone,

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Converting a Group to a Team in the AT&T Office@Hand for Desktop and Web #95012

This article provides instructions on how to convert a group to a team in the AT&T Office@Hand Desktop and Web.

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Copy User Settings on the AT&T Office@Hand Online Account #46711

Learn to copy user settings on the AT&T Office@Hand online account.

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Cost Center Management Feature on the AT&T Office@Hand Account 52659

This article discusses the Cost Center Management feature on the AT&T Office@Hand account.

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Create an AT&T Office@Hand Call Queue #3291

Learn how to set up a call queue on your AT&T Office@Hand account.

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Creating a Custom Number Extension │ AT&T Office@Hand #96436

This article provides information on how to create a custom number extension in the AT&T Office@Hand Admin Portal.

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Creating a New Team in the AT&T Office@Hand Desktop and Web #96716

This article provides information about creating a team in the AT&T Office@Hand Desktop and Web.

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Creating a New Team in the AT&T Office@Hand Mobile #73443

This article provides instructions on creating a new team in the AT&T Office@Hand Mobile.

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Creating a Task from a Message in the AT&T Office@Hand Desktop and Web #73465

This article contains information on how to create a task from a message post in the AT&T Office@Hand Desktop and Web.

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Creating a Task From a Message in the AT&T Office@Hand Desktop and Web #82988

This article provides information on how you can create a task from a message in the AT&T OfficeHand Desktop and Web.

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Creating and Managing an AT&T Office@Hand Business Analytics Dashboard | Article Number 98771

Learn how to create and manage an AT&T Office@Hand Business Analytics dashboard.

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Creating and Managing Breakout Rooms in AT&T Office@Hand Video for Desktop and Web | #81205

This article provides information on how to create and manage Breakout Rooms in AT&T Office@Hand Video on desktop and web.

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Creating and Managing Business Analytics Graph Widgets | AT&T Office@Hand | Article Number 98764

Learn how to create and manage analytics graph widgets in AT&T Office@Hand.

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Creating and Managing Business Analytics KPIs Widgets │ AT&T Office@Hand | Article Number 98767

Learn how to manage your Business Analytics KPIs widgets in AT&T Office@Hand.

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Creating and Managing Business Analytics Table Widgets | AT&T Office@Hand | Article Number 98766

Learn how to Create and manage Business Analytics table widgets in AT&T Office@Hand.

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Creating and Managing Call Records Widgets │ AT&T Office@Hand | Article Number 98768

Learn how to create and manage call record widgets in AT&T Office@Hand Business Analytics.

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Creating and Managing Meetings Widgets │ AT&T Office@Hand | Article Number 98769

Learn how to create and manage meeting widgets in AT&T Office@Hand Business Analytics.

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Creating and Managing Notes in the AT&T Office@Hand Mobile #96718

This article provides instructions on how to create and manage notes in the AT&T Office@Hand Mobile.

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Creating and Managing Text Message Templates in the AT&T Office@Hand Desktop and Web | Article Number 99538

Learn how to create and manage text message templates in the AT&T Office@Hand Desktop and Web applications.

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Creating Call Queue Templates in the Admin Portal │ AT&T Office@Hand #96432

This article provides information on how to create and apply call queue templates in the AT&T Office@Hand Online Account.

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Customize a Call Queue | Wireless Integrated for AT&T Office@Hand #8041

Learn how to customize your AT&T Office@Hand call queue via your mobile app with AT&T Office@Hand with AT&T.

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Customize Notifications and Sound in the AT&T Office@Hand Phone #89780

Learn about customizing your sound settings with AT&T Office@Hand.

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Customize Tabs in the AT&T Office@Hand Mobile #86292

This article provides information on how to customize the tabs in the AT&T Office@Hand Mobile.

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Customizing an Extension’s Advanced Rules via iOS #2947

Learn how to customize an extension’s advanced rules via iOS.

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Customizing an Extension’s Message Delivery Settings on Your Mobile App #2984

Learn how to customize an extension’s message delivery settings on your Office@Hand mobile app.

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Customizing Tabs in the AT&T Office@Hand App Desktop and Web #71171

This article provides instructions on how to customize the tabs in the AT&T Office@Hand app.

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Customizing the User Name on the AT&T Office@Hand Online Account #71224

The article will provide a step-by-step guide on how to record an extension’s user name.

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Data Security | AT&T Office@Hand #44882

This article provides more information about the AT&T Office@Hand Data Security.

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Deleting and Purging the Call Log via the Office@Hand Online Account #2595

Learn how to delete the call log on your online account with AT&T Office@Hand.

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Deleting Attached Files in the AT&T Office@Hand Mobile #73469

This article contains information on how to delete files you have shared in the AT&T Office@Hand app for iOS and Android devices.

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Deleting User Extensions in the AT&T Office@Hand Online Account #74388

This article provides instructions on how administrators can delete unassigned user extensions in the Online Account.

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Deskphones ­ Configuring an Unassigned Phone on your Online Account | AT&T Office@Hand #2743

Learn how to update unassigned user phone details via web with Office@Hand.

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Deskphones ­ Connecting your desk phone to your network | AT&T Office@Hand #8786

Learn to connect your desk phone to your network with AT&T Office@Hand.

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Deskphones ­ Frequently Asked Questions | AT&T Office@Hand #3877

View frequently asked questions regarding desktop IP phones with AT&T Office@Hand.

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Deskphones ­ Yealink W56P Handset Registration (Pairing) | AT&T Office@Hand #7032

Learn about pairing the Yealink W52P and W56P with AT&T Office@Hand.

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Deskphones – Cisco – Hardware Issues – No Audio | AT&T Office@Hand #11102

Learn about resolving hardware issues for Cisco phones with AT&T Office@Hand.

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Deskphones – Cisco – Transfer Calls #11094

See the steps for transferring calls using a Cisco phone with AT&T Office@Hand.

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Deskphones – Cisco/Linksys Assisted Provisioning Failed | AT&T Office@Hand #4599

Learn about troubleshooting a failed prompt of the assisted Cisco/Linksys IP device with AT&T Office@Hand.

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Deskphones – Using Cisco IP Phones | AT&T Office@Hand #5182

Learn the various uses of the Cisco IP Phone with AT&T Office@Hand.

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Deskphones – Using Polycom IP Phones | AT&T Office@Hand #5672

Learn how to use the web configuration utility of the Polycom VVX 300, 310, 400, and 410.

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Deskphones -­ Add an existing phone | AT&T Office@Hand #11107

Learn to add an existing phone with AT&T Office@Hand.

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Deskphones -­ Polycom ­- Features and Resolving Issues | AT&T Office@Hand #8377

Learn about initiating conferences with two active calls with AT&T Office@Hand.

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Desktop App – Accessibility in Windows PC or Mac for low vision or blind users | AT&T Office@Hand #11724

AT&T Office@Hand provides accessibility support for Service Web and Desktop app.

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Desktop App – Plantronics Integration with the Desktop App | AT&T Office@Hand #8762

Learn about Plantronics integration on the desktop app with AT&T Office@Hand.

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Desktop App – Pre-Call Controls for the Desktop App | AT&T Office@Hand #7097

Learn how to respond to an incoming call as a voice message.

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Desktop App – Recommended Headsets for the Desktop App | AT&T Office@Hand #3871

Learn about the recommended  headsets for the desktop app with AT&T Office@Hand.

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Desktop App – Setting up the Hotkey options on the AT&T Office@Hand Desktop App | AT&T Office@Hand #3839

Learn how to set up the hotkey options on your Softphone with AT&T Office@Hand.

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Desktop App – Setting Up the Outbound Caller ID on the Desktop App | AT&T Office@Hand #7808

Learn about setting up the outbound caller for the desktop app with AT&T Office@Hand.

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Desktop App – Updating to the Desktop App from the Old Softphone |AT&T Office@Hand #8265

Learn about updating to the desktop app from the old softphone with AT&T Office@Hand.

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Desktop App — Single Sign On Support for Kerberos | AT&T Office@Hand #10807

Learn about Kerberos support with AT&T Office@Hand.

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Detecting Failed Logins and Locked Accounts via Audit Trail in the AT&T Office@Hand Admin Portal #94613

This article provides information how to detect failed logins and locked accounts via the Audit Trail in the Admin Portal in the AT&T Office@Hand Online Account.

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Differences Between Business Analytics Essentials and Pro │ AT&T Office@Hand | Article Number 98773

Learn the difference between Business Analytics Essentials and Pro in AT&T Office@Hand.

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Directory Listing – Overview & Uses | AT&T Office@Hand #3965

Learn about the directory listing overview with AT&T Office@Hand.

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Disable Outgoing HD Video on AT&T Office@Hand Video #60042

This article provides instructions on how to disable outgoing HD Video in your AT&T Office@Hand Video account.

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Disabling User Extensions in the AT&T Office@Hand Online Account #74419

This article helps Administrators disable User Extensions in the AT&T Office@Hand Online Account.

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Display Called Party Name | AT&T Office@Hand #11374

This article provides information about the display called party name feature for AT&T Office@Hand.

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Display Interactive Voice Response | AT&T Office@Hand Desktop App #8761

Learn how to display interactive voice response on the desktop app of AT&T Office@Hand AT&T Office@Hand.

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Download a Consolidated Incoming Fax Report | AT&T Office@Hand #42261

This article provides instructions on downloading a consolidated incoming fax report on the AT&T Office@Hand online account.

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Download and Activation | AT&T Office@Hand Desktop App #8031

Learn about provisioning the AT&T Office@Hand desktop app.

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Download and Install the Desktop & Mobile App | Wireless Integrated for AT&T Office@Hand #8029

Learn how to download and install the desktop app for AT&T Office@Hand.

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Downloading the Call Log through the online account #2594

Learn how to download the call log through the online account with AT&T Office@Hand.

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Downloading your Customer Service Record in the AT&T Office@Hand Online Account #96049

This article provides information on how to download your customer service record in the AT&T Office@Hand Admin Portal.

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Dynamic Conferencing – Overview | AT&T Office@Hand #11740

Dynamic Conferencing lets you create a AT&T Office@Hand Conference using the AT&T Office@Hand Desktop App with one or multiple Participants.

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Echo Detection in the AT&T Office@Hand Mobile | #96829

This article provides information about the echo detection feature in the AT&T Office@Hand Mobile.

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Edit User Profile and Update Picture on the AT&T Office@Hand App #60044

The purpose of this article is to provide instructions on how to edit your profile on the AT&T Office@Hand app.

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Editing an Extension’s Blocked Numbers Settings on Your Mobile App #2942

Learn how to edit an extension’s blocked number settings on your Office@Hand mobile app.

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Editing the Auto-Purchase Settings on Your Mobile App #2734

Learn how to edit the auto-purchase settings on your mobile app with AT&T Office@Hand.

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Enable Browser Hardware Acceleration for AT&T Office@Hand Video Virtual Background

This article provides instructions on how to enable hardware acceleration in supported browsers for AT&T Office@Hand Video to run the Virtual Background feature.

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Enable Hub Apps in Wireless Integrated for AT&T Office@Hand #68448

Learn how to enable hub apps in Wireless Integrated for AT&T Office@Hand.

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Enable or Disable Participant’s Chat & Video Access during a Video Meeting on AT&T Office@Hand Video #60029

This article provides instructions on how the host or moderator can turn on or off the participants’ chat access on AT&T Office@Hand Video meeting.

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Enable Robocall Blocking on the AT&T Office@Hand #42250

This article contains information about call blocking options for robocalls on AT&T Office@Hand as well as the steps on how to enable robocall blocking.

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Enable the Waiting Room Feature in AT&T Office@Hand App Mobile #67156

This article provides instructions on how to enable the waiting room feature on the AT&T Office@Hand app mobile.

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Enable Virtual Background in AT&T Office@Hand Video

This article provides instructions on how you can enable the Virtual Background feature during an AT&T Office@Hand Video meeting on the web, desktop, and mobile app.

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Enabling and Scheduling Meetings with End-to-End Encryption in the AT&T Office@Hand Mobile #73441

This article provides instructions on how to enable E2EE and how to schedule E2EE meetings in the AT&T Office@Hand mobile.

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Enabling and Using RingOut in the AT&T Office@Hand Desktop and Web #73432

This article provides information about enabling and using the RingOut feature in the AT&T Office@Hand Desktop and Web.

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Enabling Fax Features | AT&T Office@Hand #94623

This article provides information to configure fax settings for AT&T Office@Hand.

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Enabling Google Cloud Directory in the AT&T Office@Hand Online Account #71243

This article provides instructions for administrators on how to enable the Google Cloud Directory in your AT&T Office@Hand online account to sync your users from Google Workspace.

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Enabling Mobile Notification Timeout for Call Forwarding | AT&T Office@Hand #71184

This article provides instructions on how you can enable mobile notification timeouts for call forwarding.

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Enabling or Disabling Remote Desktop Control in the AT&T Office@Hand Admin Portal #94733

This article explains how to enable or disable remote desktop control for AT&T Office@Hand Video in the Admin Portal.

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Enabling Proximity Sharing for AT&T Office@Hand Rooms on the AT&T Office@Hand App for Desktop and Web #71220

This article provides information on how to enable proximity sharing for AT&T Office@Hand Rooms on the AT&T Office@Hand app for desktop and web.

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Enabling Recordings for AT&T Office@Hand Rooms in the Admin Portal #96433

This article provides information on how to enable recordings for AT&T Office@Hand Rooms in the Admin Portal.

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Enabling the HUD in the AT&T Office@Hand Desktop and Web #69772

This article provides information on enabling and accessing the Heads-up-display (HUD) in the AT&T Office@Hand Desktop and Web.

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End-to-End Encryption for AT&T Office@Hand Video #73437

This article provides agents with information covering the end-to-end encryption for AT&T Office@Hand Video.

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Enter Safe Driving Mode in an AT&T Office@Hand Video Meeting #36101

This article provides instructions on how to enter the safe driving mode when on an AT&T Office@Hand Video meeting session on iOS and Android devices.

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Extensions – Create and Set up Extensions | Admin | AT&T Office@Hand #2644

Learn how to create and set up extensions on your AT&T Office@Hand account.

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Fax – Dedicated Fax Extension | Create and Activate | AT&T Office@Hand #4478

Learn how to add a company fax number to your account with AT&T Office@Hand.

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Fax – Fax Overview and Frequently Asked Questions | AT&T Office@Hand #2916

See an overview of faxing with AT&T Office@Hand.

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Fax – Outbound Fax Settings Overview | AT&T Office@Hand #3798

Learn about adding emails permitted to send faxes with AT&T Office@Hand.

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Fax – Resolving Fax attachment issues | AT&T Office@Hand #5199

Learn how to resolve fax attachment issues.

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Fax – Sending Faxes Using Email (Email-to-Fax) | AT&T Office@Hand #3309

Learn how to send Office@Hand fax messages with AT&T Office@Hand.

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Fax – Setting AT&T Office@Hand for Desktop as the Default Calling and Faxing Application | AT&T Office@Hand #8120

Learn about setting AT&T Office@Hand for desktop as the default calling and faxing application.

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Fax – Using the FaxOut Feature of the Desktop App | AT&T Office@Hand #7814

Learn how to use the FaxOut feature of the desktop app with AT&T Office@Hand.

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Fax-Supported file attachments for faxes with AT&T Office@Hand #2073

Learn about supported file attachments for faxes with AT&T Office@Hand.

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Flipping a Call in the AT&T Office@Hand Mobile #95102

This article provides information on how to flip a call from the AT&T Office@Hand Mobile to another phone number.

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Forward a Fax Message on the AT&T Office@Hand Mobile App #35345

This article provides information on how to forward a fax message using the AT&T Office@Hand mobile app.

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Forward Calls to your AT&T Office@Hand Number #3031

Learn how to forward calls to to your Office@Hand number on your AT&T Office@Hand mobile app.

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Forwarding and Deleting Text Messages in Bulk in the AT&T Office@Hand Desktop and Web #94884

This article explains how to forward and delete texts in bulk in the AT&T Office@Hand App for desktop and web.

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Forwarding calls when all phones are offline | AT&T Office@Hand #9331

Learn about call forwarding for an unreachable phone with AT&T Office@Hand.

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Generate Quality of Service Report on the AT&T Office@Hand Analytics Portal #46710

This article provides an overview and steps to access the Quality of Service report on the AT&T Office@Hand Analytics portal.

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Google Contacts Integration | AT&T Office@Hand Desktop App #9097

Learn about Google Contacts Integration with AT&T Office@Hand.

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Greetings – Set Up Company Greeting | Admin | AT&T Office@Hand #2587

Learn how to customize your greeting for company hours with AT&T Office@Hand.

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Groups – Overview | AT&T Office@Hand #3784

See an overview of groups and call queue for AT&T Office@Hand.

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Guest Control Settings on AT&T Office@Hand Desktop App #60043

This article provides the steps on how an Administrator can restrict employees from adding guests to their internal conversations in the AT&T Office@Hand Desktop app.

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Handling Multiple Calls in the AT&T Office@Hand Desktop and Web App | Article #97686

Learn how to receive multiple calls in the AT&T Office@Hand desktop or web application.

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HD Voice – HD Voice for the Desktop App | AT&T Office@Hand #8172

Learn about HD voice for the AT&T Office@Hand Desktop app from AT&T.

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HD Voice – HD Voice Overview | AT&T Office@Hand #8025

See an overview of HD voice with AT&T Office@Hand.

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Head-Up Display (HUD) – Overview & Uses | Wireless Integrated for AT&T Office@Hand #8281

Learn about the Heads Up Display (HUD) desktop app for AT&T Office@Hand.

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Hiding a Conversation in the AT&T Office@Hand | Desktop and Web | #96849

Learn how to hide a conversation in the AT&T Office@Hand Desktop and Web.

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HIPAA Compliance – Frequently Asked Questions | AT&T Office@Hand #4600

Learn about frequently asked questions regarding HIPAA Compliance.

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Historical Reports – Create & Generate Reports | AT&T Office@Hand #11129

Generate the Call Detail report with AT&T Office@Hand.

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Host and Attendee Controls on AT&T Office@Hand Meetings #14480

Learn about the attendee and host controls for AT&T Office@Hand Meetings.

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Host and Participant Controls in Breakout Rooms in AT&T Office@Hand Video #70033

This article provides information on the host and participant controls in Breakout Rooms in AT&T Office@Hand Video desktop, web, and mobile.

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Hot Desking – Overview | AT&T Office@Hand #8930

See an overview for Hot desking with AT&T Office@Hand.

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Hours – Customize Company Hours | Admin | AT&T Office@Hand #3315

Learn how to customize the company hours of your account with AT&T Office@Hand.

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How to Activate Bulk Users | AT&T Office@Hand #17538

This article provides information on how to activate bulk users in the AT&T Office@Hand online account.

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How to Configure Confirmation Message Settings as a User & Admin in AT&T Office@Hand #71230

This article contains steps for Users and Admin to set how long the confirmation message appears on your screen after an operation completes.

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How to Distinguish a Direct or Virtual Number From a DigitalLine | AT&T Office@Hand #74413

This article shows how to identify if a phone number assigned to a user is a direct/virtual number or a DigitalLine.

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How to mute AT&T Office@Hand Automatic Call Recordings #71213

This article provides steps for pausing the recording during an active call.

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How to Prevent Number Transfer Rejections to your AT&T Office@Hand Account #44899

This article provides a checklist to check whether your telephone number qualifies to be transferred to AT&T Office@Hand.

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How to Record User Name Under User Details in AT&T Office@Hand #71229

This article provides information on how to record your User Name on the AT&T Office@Hand Online account.

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How to Resolve and Respond to Port Request Rejections for AT&T Office@Hand #44902

Learn how to resolve and respond to port request rejections with AT&T Office@Hand.

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How to Set up User Presence | AT&T Office@Hand #3318

See the Presence Overview with AT&T Office@Hand.

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Improving your Appearance in Meetings in the AT&T Office@Hand Video Desktop and Web #71211

This article provides information covering the general availability of the low-light and skin adjustment settings for AT&T Office@Hand Video.

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In-Meeting Chat on AT&T Office@Hand Meetings #35437

Learn about in-meeting chats with AT&T Office@Hand Meetings.

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Inform Host to Invite Participants on the AT&T Office@Hand Meetings #60256

This article describes the banner that informs the host on how to invite participants in AT&T Office@Hand Meetings.

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Initiating a three-way Conference Call in Cisco SPA 300 series #5180

Learn how to initiate a three-way conference call in Cisco SPA 300 series.

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Installing AT&T Office@Hand for Hubspot #73453

This article provides instructions on how to install AT&T Office@Hand for Hubspot.

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Integrating a Headset with the AT&T Office@Hand Desktop and Web | Article #97401

Learn how to integrate a Jabra or Plantronics headset with the AT&T Office@Hand desktop or web application.

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Integration – Office 365 Overview | AT&T Office@Hand #8362

See an overview for Office 365 with AT&T Office@Hand.

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Integration – Using Office 365 with Google Chrome | AT&T Office@Hand – 11153

Learn to use AT&T Office@Hand with Office365 using Google Chrome.

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Integrations – Set Up and Installation | AT&T Office@Hand #95788

This article helps you search for an app on the AT&T Office@Hand App Gallery and how you can set up and install the app.

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Intercom – Intercom Feature Overview & Frequently Asked Questions | AT&T Office@Hand #4640

See an overview of the intercom feature and frequently asked questions with AT&T Office@Hand.

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Interface Updates on the Office@Hand Online Account #7796

Learn about interface updates on the AT&T Office@Hand online account.

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International Calling – Puerto Rico Call Rates | AT&T Office@Hand #12710

This article provides information about Puerto Rico’s call rates for AT&T Office@Hand.

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Intro and Enabling AT&T Office@Hand Cloud PBX for Microsoft Teams #73291

This article provides information about Microsoft Teams native direct routing and enabling AT&T Office@Hand PBX.

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Intro to Account Validation | AT&T Office@Hand #96425

This article provides information on the Account Validation verification feature in AT&T Office@Hand.

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Intro to AT&T Office@Hand Admins | #96840

Learn about the different Admin accounts in the AT&T Office@Hand.

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Intro to AT&T Office@Hand App Integrations #71190

This article provides information on the app integrations in the AT&T Office@Hand app.

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Intro to AT&T Office@Hand Audit Trail Feature #94607

This article provides information on the audit trail feature in AT&T Office@Hand.

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Intro to AT&T Office@Hand Business Analytics | Article 98327

Learn about using the business analytics available in AT&T Office@Hand.

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Intro to AT&T Office@Hand for Hubspot #73452

This article provides information about the features and requirements of AT&T Office@Hand for Hubspot.

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Intro to AT&T Office@Hand User Roles and Permissions | Article Number 98329

Learn about User Roles and Permissions in AT&T Office@Hand.

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Intro to AT&T Office@Hand Video #84395

This article provides information on AT&T Office@Hand Video.

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Intro to Customer Number Blocks | AT&T Office@Hand #93694

This article provides an overview of customer number blocks.

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Intro to Message in the AT&T Office@Hand App #71173

This article provides information on Messaging the AT&T Office@Hand app.

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Intro to Phone in the AT&T Office@Hand App #67166

This article provides information on the AT&T Office@Hand app phone.

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Intro to Push to Talk AT&T Office@Hand

Learn about the Push to Talk feature in the AT&T Office@Hand Mobile application.

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Intro to Room Connector for AT&T Office@Hand #73447

This article provides an overview of the AT&T Office@Hand Room Connector.

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Intro to Users in the AT&T Office@Hand App #81559

This article provides an overview of the user types in the AT&T Office@Hand app.

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Introduction to AT&T Office@Hand Analytics #67883

This article describes the Analytics Portal for AT&T Office@Hand as well as its availability, supported browsers, how to access it, and its tabs.

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Introduction to AT&T Office@Hand App Contacts #67155

The purpose of this article is to provide an overview of the different types of AT&T Office@Hand app contacts.

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Introduction to AT&T Office@Hand App Workspace #71185

The purpose of this article is to discuss the Workspace interface and provide an overview of team tasks, events, files, and notes.

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Introduction to the AT&T Office@Hand App for Desktop #67162

The purpose of this article is to provide an overview of the AT&T Office@Hand App.

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Invite Others to Join AT&T Office@Hand Video Meeting on Mobile #59412

This article discusses the steps on how to invite others to join an AT&T Office@Hand video meeting on your mobile.

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Invite Participants to an AT&T Office@Hand Meeting #60048

This article provides instructions on how to invite participants to your video meeting and by phone on AT&T Office@Hand Video.

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Inviting a Room to Join an AT&T Office@Hand Rooms Meeting | Article 97688

Learn how to invite a room to join in AT&T Office@Hand Rooms Meeting.

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Inviting others to join an Office@Hand meeting #6534

Learn how to invite others to join an Office@Hand meeting.

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Inviting Participants to Join an AT&T Office@Hand Rooms Meeting #94758

This article provides instructions on how participants can be invited to an AT&T Office@Hand Rooms meeting using the iPad, Android tablet, or Poly Controller.

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IVR – Configure IVR using XML Editor | AT&T Office@Hand #6985

Learn how to upload customized voice prompts to your online account for your multi-level IVR system.

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IVR – Set up Multi-Level IVR | Admin| AT&T Office@Hand #6987

Learn about setting up the multi-level IVR with AT&T Office@Hand.

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IVR – Visual Editor Guide & Frequently Asked Questions | AT&T Office@Hand #7792

View the Visual IVR Editor Guide with AT&T Office@Hand.

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IVR- Multi-level IVR Overview I AT&T Office@Hand #10933

See the overview for the Multi-level IVR for AT&T Office@Hand.

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Join a Video Meeting on AT&T Office@Hand App Mobile #36100

Learn how to join a video meeting on AT&T Office@Hand App Mobile.

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Join Audio on AT&T Office@Hand Video Meeting for Mobile #36097

This article provides information on how you can join the video meeting audio on your iOS and Android devices for AT&T Office@Hand.

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Join Now – Frequently Asked Questions | AT&T Office@Hand Desktop App #11135

See the frequently asked questions about Join Now with Google Calendar and Outlook Integration.

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Join Now with Google Calendar and Outlook Integration | AT&T Office@Hand Desktop App #8958

Learn about the Join now feature with the Google Calendar Integration with AT&T Office@Hand.

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Join the Meeting Audio in AT&T Office@Hand Meetings #60248

This article discusses the various ways on how users can join the meeting audio in AT&T Office@Hand Meetings.

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Joining a Meeting in AT&T Office@Hand Rooms #96052

This article gives instructions on how you can join meetings using AT&T Office@Hand Rooms.

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Joining a Video Meeting in the AT&T Office@Hand Desktop and Web #95024

This article provides information on how to join an AT&T Office@Hand video meeting in the app for desktop or web.

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Joining AT&T Office@Hand Video Audio on Desktop and Web #95025

This article provides information about selecting audio options when joining an AT&T Office@Hand video meeting.

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Joining AT&T Office@Hand Video meetings with AT&T Office@Hand Rooms Connector #73283

This article provides information on how to join AT&T Office@Hand Video meetings with the AT&T Office@Hand Rooms connector.

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Joining Upcoming Meeting Using Room in the AT&T Office@Hand Mobile #95018

This article shows how to join a meeting using Room in the AT&T Office@Hand app for mobile.

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Key Contact Updates for Customers – Account Numbers not beginning with 831 only – AT&T Office@Hand

Sometime between July and December 2023, customers whose account number does not begin with 831 will be upgraded to the latest Office@Hand platform.

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Know the Number Used for an Incoming and Outgoing Call on AT&T Office@Hand Mobile App #42243

This article contains information on how a user can know the number used calls on the AT&T Office@Hand mobile app.

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Large Meetings Overview for AT&T Office@Hand #46717

This article describes the Large Meetings License add-on for your AT&T Office@Hand Account and how to purchase and assign these licenses.

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List of Configuration Changes Tracked in Audit Trail | AT&T Office@Hand #94608

This article lists the configuration changes that are tracked in the AT&T Office@Hand Audit Trail.

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List of User Permissions | AT&T Office@Hand #76522

This article contains the list of all user permissions and provides information about the access each permission grants.

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Lock AT&T Office@Hand Meetings Settings #60247

This article provides instructions for Administrators on how to lock settings for an AT&T Office@Hand Meeting.

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Lock Meetings Settings on the AT&T Office@Hand Online Account #46715

This article provides instructions for administrators on how to lock AT&T Office@Hand Meetings settings.

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Log in to your AT&T Office@Hand account #3288

Learn how to log in to your Office@Hand online account.

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Logging in to the AT&T Office@Hand App Mobile #5854

Learn how to log in and out of your Office@Hand mobile app.

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Login – Integrations | AT&T Office@Hand #9334

Learn about login integrations with AT&T Office@Hand.

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Login – Maximize Account Security | AT&T Office@Hand #5607

Learn how to maximize the security of your Office@Hand mobile app.

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Login – Online Account Session Timeout | AT&T Office@Hand #8134

Learn how to configure online account session timeout with AT&T Office@Hand.

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Login-Resend Extension’s Welcome Email | AT&T Office@Hand #2569

Learn about resending an extension’s Welcome email with AT&T Office@Hand.

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Main Screen and Summary of Features | AT&T Office@Hand Desktop App #11140

See a summary of features that are available on the AT&T Office@Hand desktop app.

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Making a Call in the AT&T Office@Hand App Desktop and Web #69774

This article provides information on how to make a call in the AT&T Office@Hand app.

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Making and Receiving a Call in the AT&T Office@Hand for Hubspot #73455

This article provides instructions for making and receiving calls in the AT&T Office@Hand for Hubspot using the dialpad, click to dial, and call controls.

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Making and Receiving Calls in the AT&T Office@Hand Phone #96697

This article explains how to make and receive calls in the AT&T Office@Hand Phone.

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Manage Your Company Contacts in the AT&T Office@Hand App #66260

The purpose of this article is to provide instructions on how to manage your AT&T Office@Hand app contacts, including accessing app contacts, performing actions on contacts, and re-inviting an inactive contact.

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Managing AT&T Office@Hand Desktop and Web Text Messages in Bulk | Article Number 99570

Learn how to manage text messages in bulk in the AT&T Office@Hand Desktop and Web application.

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Managing AT&T Office@Hand Rooms Devices in the Admin Portal #96434

This article provides information on how to manage connected AT&T Office@Hand Rooms devices in the Admin Portal.

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Managing AT&T Office@Hand Rooms Settings in the Admin Portal | Article Number 99975

Learn how to manage the Rooms settings in the AT&T Office@Hand Admin Portal.

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Managing AT&T Office@Hand Video Meeting Participants on Mobile #94507

This article provides information on how to manage AT&T Office@Hand Video meeting participants on mobile.

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Managing Attached Files in the AT&T Office@Hand Desktop and Web #73466

This article provides information on how you can manage attached files in the AT&T Office@Hand Desktop and Web.

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Managing Attached Files in the AT&T Office@Hand Mobile #69815

The purpose of this article is to provide instructions on how to view, download, share, and delete an attached file in the AT&T Office@Hand Mobile.

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Managing Audio Settings in AT&T Office@Hand Video | Article #97398

Learn how to configure the audio settings for AT&T Office@Hand video.

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Managing Call Flip Settings on your AT&T Office@Hand Mobile App #3004

Learn about managing call flip settings on your AT&T Office@Hand mobile app.

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Managing Call Logs in the AT&T Office@Hand for Hubspot #73327

This article provides information on how to manage contacts in the AT&T Office@Hand for Hubspot.

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Managing Events in the AT&T Office@Hand App Desktop and Web #71235

This article provides instructions on how to manage events, including editing and deleting an event in the AT&T Office@Hand app desktop and web.

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Managing File Sharing in the AT&T Office@Hand App Desktop and Web #71166

This article provides information on how to manage file sharing in the AT&T Office@Hand app desktop and web.

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Managing Meeting Participants in AT&T Office@Hand Rooms #96056

This article shows you the various options for managing participants in AT&T Office@Hand Rooms meetings.

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Managing Message Settings in the AT&T Office@Hand Desktop and Web #95138

This article explains how to manage your message settings in the AT&T Office@Hand Desktop and Web.

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Managing Messaging Notifications in the AT&T Office@Hand Online Account | Article 97409

Learn how to manage notifications in your AT&T Office@Hand online account.

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Managing Nonverbal Reactions During an AT&T Office@Hand Video Meeting on Desktop and Web #73290

This article provides on managing non-verbal reactions for AT&T Office@Hand Video meetings for both desktop and web.

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Managing Notifications and Sounds in the AT&T Office@Hand Desktop and Web | Article #96319

Learn how to configure the notifications and audio settings in AT&T Office@Hand desktop and web application.

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Managing Phone Call Participants in the AT&T Office@Hand Desktop and Web #96690

This article provides information on managing participants in the AT&T Office@Hand Desktop and Web.

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Managing Phone Settings in the AT&T Office@Hand Mobile #94670

This article provides information on how to manage the phone settings in the AT&T Office@Hand Mobile.

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Managing Text Messages in the AT&T Office@Hand Desktop and Web #94882

This article provides instructions on managing messages, including how to edit, delete, like, pin, quote, and copy a message in the AT&T Office@Hand Desktop and Web.

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Managing Text Messages in the AT&T Office@Hand Desktop and Web | Article Number 94882

Learn how to manage messages in the AT&T Office@Hand Desktop and Web applications.

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Managing your Audio Settings in the AT&T Office@Hand Desktop and Web | Article 97396

Learn how to configure the audio settings in the AT&T Office@Hand desktop and web application.

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Managing your Company Contacts in the AT&T Office@Hand Desktop and Web #73440

This article aims to provide instructions on managing your AT&T Office@Hand app contacts.

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Managing your Contacts in the AT&T Office@Hand Desktop and Web | Article Number 99592

Learn how to manage your contacts in the AT&T Office@Hand Desktop and Web application.

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Managing your HUD Extensions in the AT&T Office@Hand | Desktop and Web | #96826

This article provides information on how to manage and set your presence status in the AT&T Office@Hand Desktop and Web application.

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Managing your Messages in the AT&T Office@Hand Desktop and Web #73439

This article provides information on how you can manage your messages on the AT&T Office@Hand Desktop and Web.

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Managing your Messages in the AT&T Office@Hand Desktop and Web #82991

This article provides information on how you can manage your messages on the AT&T Office@Hand Desktop and Web.

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Managing your Messages in the AT&T Office@Hand Mobile #69816

This article provides instructions on managing messages, including how to edit, delete, like, pin, quote, and copy a message in the AT&T Office@Hand Mobile.

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Managing your Personal Emergency Response Locations | AT&T Office@Hand #96145

This article provides information about managing your personal emergency response location (ERL) in your AT&T Office@Hand Online Account.

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Manual Provisioning ­- Cisco Phones | AT&T Office@Hand #5758

Learn how to manually provision a Cisco IP phone to your AT&T Office@Hand account.

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Manual Provisioning -­ How do I set up my Desk Phone to work with AT&T Office@Hand #11105

Phones not sold by AT&T Office@Hand may still work with manual (self) provisioning.

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Manual Provisioning -­ Polycom IP Phone | AT&T Office@Hand #5706

Learn how to manually provision a Polycom IP phone to your Office@Hand account.

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Manually connecting your Cisco SPA 525g to the Wi-Fi Network #5210

Learn how to manually connect your Cisco SPA 525g to the Wi-Fi Network.

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Meetings – Additional Desktop Features | AT&T Office@Hand #15001

See the additional desktop features for AT&T Office@Hand Meetings. This includes enabling annotation, accessibility, switching from audio on the computer to a phone call, and the default audio and video device.

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Meetings – Additional Meeting Features | AT&T Office@Hand #14588

See the additional features of AT&T Office@Hand Meetings such as sharing your screen, scheduling a meeting on behalf of someone else and using the in-meeting chat feature.

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Meetings – Calendar Sync | AT&T Office@Hand #14803

Learn about the calendar sync for mobile, Outlook, and Google as well as view your calendar details with AT&T Office@Hand Meetings.

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Meetings – Download/Install and Supported Platforms | AT&T Office@Hand #15081

Learn about the supported platforms for AT&T Office@Hand Meetings as well as how to download and install AT&T Office@Hand Meetings for desktop and mobile.

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Meetings – Install Outlook Add-in and Requirements | AT&T Office@Hand #14827

Learn how to install AT&T Office@Hand Outlook Add-in and its requirements.

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Meetings – Invite Meeting Participants | AT&T Office@Hand #14826

See the instructions on how participants can be invited to a meeting on the AT&T Office@Hand Meetings Desktop, iOS and Android.

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Meetings – Join Meeting – Options | AT&T Office@Hand #14611

Learn about the options to join a meeting with AT&T Office@Hand.

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Meetings – Migration to new app for AT&T Office@Hand #14834

Learn about meeting migration with AT&T Office@Hand.

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Meetings – Mobile App Features | AT&T Office@Hand #14914

Learn about mobile features of AT&T Meeting such as setting reminders for upcoming meetings and entering safe driving mode.

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Meetings – Preferences | AT&T Office@Hand #14839

Learn about the different Preferences settings of AT&T Office@Hand Meetings.

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Meetings – Send Feedback | AT&T Office@Hand #14833

Learn how to send feedback and/or report any problems encountered with AT&T Office@Hand Meetings.

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Meetings – Video Meetings and Camera Functions | AT&T Office@Hand #14795

Learn about scheduling and updating scheduled video meetings as well as using the camera with AT&T Office@Hand Meetings.

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Meetings Application – Downloading and Installing | AT&T Office@Hand #6498

Learn about downloading and installing the Meetings Application from AT&T Office@Hand.

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Meetings: Dial-In Numbers | AT&T Office@Hand #9078

This article provides the list of Dial-in numbers for AT&T Office@Hand Meetings.

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Mobile App – About your App | AT&T Office@Hand #2806

Learn about the mobile app from AT&T Office@Hand.

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Mobile App – Accessibility support for low vision or blind users in iOS & Android | AT&T Office@Hand #11723

Learn about accessibility support for low vision or blind users for iOS with AT&T Office@Hand.

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Mobile App – Add Company Phone Numbers | AT&T Office@Hand #3029

Learn how to add company phone numbers on your AT&T Office@Hand mobile app.

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Mobile App – Attach Files from Box or Dropbox | AT&T Office@Hand #5278

Learn how to attach files from Box or Dropbox on your mobile app with AT&T Office@Hand.

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Mobile App – Audio Conferencing | AT&T Office@Hand #4646

This article provides an overview of the Audio Conferencing feature on the AT&T Office@Hand mobile app.

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Mobile App – Change the Company Fax Recipient | AT&T Office@Hand #3028

Learn how to edit fax message delivery settings on my AT&T Office@Hand mobile app.

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Mobile App – Customize Advanced Rules of a Call Queue | AT&T Office@Hand #2781

Learn how to customize the advanced rules of a call queue on your mobile app with AT&T Office@Hand.

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Mobile App – Customize Presence Permissions | AT&T Office@Hand #3017

Learn to customize the presence permissions using your mobile app with AT&T Office@Hand.

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Mobile App – Customize Voicemail Greetings | AT&T Office@Hand #3007

Learn how to record a Voicemail Greeting for a User on your AT&T Office@Hand Mobile app.

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Mobile App – Download and Install | AT&T Office@Hand #2653

Learn how to download the mobile app for AT&T Office@Hand.

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Mobile App – Edit the Company Caller ID Name | AT&T Office@Hand #3024

Learn how to edit the company caller ID on your AT&T Office@Hand mobile app.

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Mobile App – Favorite Contacts Overview | AT&T Office@Hand #11160

The AT&T Office@Hand Mobile App lets you view and contact your frequent contacts on a single list. The Mobile App enables you to add, remove and organize your contacts in the Favorites list.

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Mobile app – HD Voice | AT&T Office@Hand #8030

Learn about enabling HD voice on the mobile app for AT&T Office@Hand.

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Mobile App – Integrated Calling – Sample Screens | AT&T Office@Hand #11104

The AT&T Office@Hand Integrated Calling feature helps you manage incoming and ongoing calls on the Office@Hand Mobile App on your iOS device.

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Mobile App – Integrated Calling Overview | AT&T Office@Hand #9205

Learn about integrated calling with AT&T Office@Hand.

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Mobile App – Interactive Notifications Android | AT&T Office@Hand #11156

The AT&T Mobile App’s Interactive Notifications make retrieving voicemails and text messages easier on Android devices.

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Mobile App – Managing Integrated Calling | AT&T Office@Hand #11106

The AT&T Office@Hand Integrated Calling feature can be enabled or disabled by going to the Office@Hand Mobile App’s Call Settings.

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Mobile App – Overview | AT&T Office@Hand #3320

Learn about the mobile app for AT&T Office@Hand.

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Mobile App – Recents (Call Log) Overview | AT&T Office@Hand #2804

Learn how to use the call log feature on your mobile app from AT&T Office@Hand.

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Mobile app – Reset or Change Password | AT&T Office@Hand #2973

Learn to reset or change the user password of an extension in the mobile app with AT&T Office@Hand.

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Mobile App – Using Extensions | AT&T Office@Hand #2990

Learn about using extensions on your AT&T Office@Hand mobile app. This article includes adding and deleting extensions, configuring user info on extensions, adding a messages-only or announcements-only extension, adding a direct number to an extension, and customizing an extension’s messages and notifications settings.

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Mobile App – View Contacts | AT&T Office@Hand #2726

Learn about contacts in the AT&T Office@Hand mobile app.

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Mobile App – View Messages | AT&T Office@Hand #2720

Learn about the uses of the AT&T Office@Hand mobile app.

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Mobile App – View your Company Number | AT&T Office@Hand #3025

Learn how to view the company numbers on your AT&T Office@Hand mobile app.

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Mobile App – VoIP Calling – Overview | AT&T Office@Hand #3089

Learn about VoIP calling on the AT&T Office@Hand mobile app.

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Mobile Users – How to Manage Mobile Users │ AT&T Office@Hand #95792

This article provides information about managing mobile users in the AT&T Office@Hand.

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Monitor a Call on a Deskphone With and Without Presence | Wireless Integrated for AT&T Office@Hand #67886

This article provides information about the Call Monitoring feature for Wireless Integrated for AT&T Office@Hand

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Moving Filmstrip View to the Top and Bottom Edges on iPad or Tablet in AT&T Office@Hand Rooms #94599

This article provides information for configuring the AT&T Office@Hand Rooms filmstrip view feature.

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Multi-way Conference Call – Add a participant | AT&T Office@Hand Desktop App #11757

Learn to add a participant to a multi-way conference call with AT&T Office@Hand.

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Multiple Account Access for AT&T Office@Hand #8867

Learn about multiple account access for AT&T Office@Hand.

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Muting the Audio of Others in an AT&T Office@Hand Video Meeting on AT&T Office@Hand Desktop and Web | #96830

This article provides information on how to mute the audio of participants during an AT&T Office@Hand Video meeting on AT&T Office@Hand Desktop and Web.

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Navigating the AT&T Office@Hand App Desktop and Web #67164

The purpose of this article is to discuss how to navigate the interface of the AT&T Office@Hand app in desktop and web.

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Navigating the AT&T Office@Hand for Hubspot App #73454

This article provides information about the navigation and settings of the AT&T Office@Hand for Hubspot app.

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Navigating the Contacts Menu in the AT&T Office@Hand App Mobile #71246

This article provides an overview of how to navigate the Contacts menu in the AT&T Office@Hand app mobile.

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Network – Broadband Capacity and Quality Test Tool | AT&T Office@Hand #3080

Learn about the Broadband Capacity and Quality Test Tool with AT&T Office@Hand.

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Network – Configure ASUS RT-N66U Dark Knight’s QoS Settings | AT&T Office@Hand #3551

Learn how to configure QoS on the ASUS RT-N66U Dark Knight to prioritize VoIP traffic with AT&T Office@Hand.

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Network – Configure Dell SonicWALL SOHO Router | AT&T Office@Hand #5550

Learn about configuring your Sonicwall Firewall router with AT&T Office@Hand.

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Network – Configure Linksys E1200’s QoS Settings | AT&T Office@Hand #3552

Learn the MAC method of how to configure QoS on a Linksys E1200 router to prioritize VoIP traffic with AT&T Office@Hand.

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Network – Port Triggering and Port Forwarding | AT&T Office@Hand #2413

Learn about port forwarding and port triggering with AT&T Office@Hand.

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Network – Setup Netgear’s QoS Settings | AT&T Office@Hand #3558

Learn how to configure QoS on a Netgear router to prioritize VoIP traffic with AT&T Office@Hand.

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Network – Tips for improving the quality of VoIP calls | AT&T Office@Hand #2846

Learn about improving the quality of VoIP phone calls with AT&T Office@Hand.

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Network Requirements | AT&T Office@Hand #91404

The purpose of this document is to inform enterprises of the network requirements for firewall and web proxy configuration for cloud-based Office@Hand Unified Communication Services to operate correctly.

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Number Porting – Transfer Numbers, Requirements, Tips, and Status | AT&T Office@Hand #3887

Learn about number porting including, how to start a number transfer request, requirements, status of number transfer requests, and tips on preventing number transfer with AT&T Office@Hand.

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Number Porting – Transfer your Toll-Free Number to AT&T Office@Hand #11148

Learn to submit a number transfer request for AT&T Office@Hand.

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Number Transfer Port Next Steps for AT&T Office@Hand

This article provides next steps to properly submit a request for number transfer porting for AT&T Office@Hand.

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Office@Hand Active Directory #8962

See the active directory from AT&T Office@Hand.

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Office@Hand Frequently Asked Questions #3602

See the answers to frequently asked questions for AT&T Office@Hand.

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Office@Hand Mobile App Frequently Asked Questions #7158

See the frequently asked questions and answers for the mobile app from AT&T Office@Hand.

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Office@Hand: Setting up a Messages-Only Extension for your Company Holiday Schedule Mailbox for AT&T Office@Hand #9448

Learn about setting up a messages-only extension for your company holiday schedule mailbox with AT&T Office@Hand.

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On-Demand Call Recording | Admin | AT&T Office@Hand #4024

Learn how to customize the call recording announcement on your account with AT&T Office@Hand.

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Options for Forwarding Calls for AT&T Office@Hand #71174

See the various options for forwarding calls and disabling call forwarding with AT&T Office@Hand.

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Organizing your Conversations in the AT&T Office@Hand Desktop and Web #79318

The article provides information on how to organize your conversations in the AT&T Office@Hand Desktop and Web.

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Overview of Custom Answering Rules in AT&T Office@Hand #71194

This article provides general information about the custom answering rules feature in the AT&T Office@Hand online account.

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Paging ­Make a paging call using the Mobile app | AT&T Office@Hand Mobile App #9214

Learn how to make a paging call using the mobile app with AT&T Office@Hand.

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Paging ­Overview & Frequently Asked Questions | AT&T Office@Hand #6123

Learn the capabilities and frequently asked questions of AT&T Office@Hand paging.

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Pairing a Deskphone with the AT&T Office@Hand App | Article Number 99539

Learn how to pair your deskphone with the AT&T Office@Hand application.

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Parking and Retrieving a Call in the AT&T Office@Hand App #87211

This article provides information on how to park and retrieve a call in the AT&T Office@Hand App on desktop, web, and mobile.

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Personal Meeting ID in AT&T Office@Hand App Mobile #67151

This article provides information about Personal Meeting ID (PMI) in the AT&T Office@Hand app mobile.

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Phone Numbers ­ Set another User’s direct number ­ Admin | AT&T Office@Hand #2571

Learn how to customize your extension’s direct numbers settings via your online account with AT&T Office@Hand.

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Phone Numbers – Add-on Numbers Price List | AT&T Office@Hand #3086

Learn about additional local, toll free and vanity numbers with AT&T Office@Hand.

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Phone Numbers – Overview | AT&T Office@Hand #3783

See an overview for company numbers with AT&T Office@Hand.

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Phones & Devices ­ User Phone Details Overview | AT&T Office@Hand #8370

Learn how to assign a digital line to a different extension with AT&T Office@Hand.

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Phones & Numbers Overview #3787

See an overview of phones and numbers for AT&T Office@Hand.

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Phones and Devices – Add Unassigned Phones | AT&T Office@Hand #2650

Learn how to add desktop IP phones to your account with AT&T Office@Hand.

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Phones and Devices – Bulk Devices Update | AT&T Office@Hand #11372

This article provides information on how to configure the settings of multiple IP devices in a single file upload.

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Phones and Devices – Overview | AT&T Office@Hand #3786

See an overview of the phones for AT&T Office@Hand.

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Pinning and Bookmarking Messages in the AT&T Office@Hand App Desktop and Web #95790

This article provides information on how to pin and bookmark messages in the AT&T Office@Hand Desktop and Web.

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Plans – Overview | AT&T Office@Hand #6131

Learn the different plans of AT&T Office@Hand.

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Polycom Corporate Directory – Overview | AT&T Office@Hand #8264

See an overview of the corporate directory for deskphones with AT&T Office@Hand.

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Polycom Phones – How to Set or Change Date and Time | AT&T Office@Hand #11098

Learn how to set or change date and time on a Polycom phone for AT&T Office@Hand.

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Port Triggering and Port Forwarding | AT&T Office@Hand #76181

This article provides information about Port Triggering and Port Forwarding in AT&T Office@Hand.

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Possible Causes of AT&T Office@Hand Number Transfer Request Rejections #44894

See the possible causes for transfer request rejections for AT&T Office@Hand.

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Printing Faxes in the AT&T Office@Hand App Mobile #6489

Learn how to print faxes on your Office@Hand mobile app.

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Promote Local Conference – Desktop App | AT&T Office@Hand #9603

Learn about promoting local conference on the AT&T Office@Hand Desktop App.

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Provisioning ­ Setting up a Third Party SIP Phone | AT&T Office@Hand #2652

Learn how to add a Digital line with a non-AT&T Office@Hand IP phone with AT&T Office@Hand.

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Purchase Feature on the AT&T Office@Hand Account #52812

This article discusses the Purchase tab in the AT&T Office@Hand online account.

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Purchase Phones and Devices from the Billing Tab on AT&T Office@Hand #52656

This article provides information on how to purchase phones and devices from the AT&T Office@Hand online portal billing tab section.

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Purchasing and Managing Push to Talk Licenses AT&T Office@Hand

Learn how to purchase and manage a Push to Talk license in AT&T Office@hand.

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Purchasing AT&T Office@Hand Rooms Connector License #73448

This article provides information about purchasing a license for AT&T Office@Hand Rooms Connector.

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Quality of Service Guidelines – Network & System Requirements | AT&T Office@Hand #93752

The purpose of this document is to provide the information that enterprise networks require to properly deploy Quality of Service (QoS) guidelines in support of unified communication services.

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Re-provision Bring Your Own Devices (BYOD) for the .Biz Domain for AT&T Office@Hand #58249

This article provides information on how to re-provision Bring Your Own Devices (BYOD) for the AT&T Office@Hand’s .biz domain.

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Rearranging Order of Forwarding Numbers | AT&T Office@Hand #71183

This article describes how to rearrange the call forwarding numbers on your AT&T Office@Hand online account.

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Receiving an error for an extension number in AT&T Office@Hand #18633

This article provides steps to fix the error message received for an extension number in AT&T Office@Hand.

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Recommended AT&T Office@Hand Compatible Devices for Your Migration to TLS 1.2 #59366

This article provides information on recommended AT&T Office@Hand compatible devices for your migration to TLS 1.2.

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Recording Video Meetings in the AT&T Office@Hand Mobile | Article 96426

Learn how to record a video meeting in the AT&T Office@Hand mobile application.

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Redirect or Disconnect Incoming Calls to User-Assigned Phone Numbers Feature in AT&T Office@Hand | Article Number 99596

Learn how to manage incoming calls to user-assigned phone numbers in AT&T Office@Hand.

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Removing Background Noise During an AT&T Office@Hand Video Meeting on Mobile #85115

This article provides information on how to suppress background noise during meetings in the AT&T Office@Hand Mobile.

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Requesting and Approving Remote Desktop Control in the AT&T Office@Hand Video #94723

This article explains how to request and approve remote desktop control during an AT&T Office@Hand Video meeting.

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Requesting Message Data Export for Desktop and Web in Glip for AT&T Office@Hand App #67859

This article provides information on how Administrators can request data exports of their company’s message history in the RingCentral Glip for AT&T Office@Hand App.

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Reset Host and Participant Codes for AT&T Office@Hand Conference #42256

This article provides the instructions on how to reset the host and participant codes for conferences on the AT&T Office@Hand online account.

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Reset Your Password in the AT&T Office@Hand App Mobile #84965

This article provides instructions on how you can reset your password in the AT&T Office@Hand app for Android and iOS.

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Salesforce Cloud App – Complete Overview | AT&T Office@Hand #7164

This article contains all information about the Salesforce app for AT&T Office@Hand, including download, installation, menu options, FAQs, and use of the app.

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Salesforce Overview | Wireless Integrated for AT&T Office@Hand #67972

This article provides an overview of Wireless Integrated for AT&T Office@Hand for Salesforce.

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Save and Export a Historical Report | AT&T Office@Hand #8586

Learn to export a report in your AT&T account with AT&T Office@Hand.

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Schedule a Video Meeting on AT&T Office@Hand App #36333

This article provides instructions on how you can schedule an AT&T Office@Hand Video meeting on your iOS and Android devices.

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Scheduling an AT&T Office@Hand Video Meeting with End-to-end Encryption in the AT&T Office@Hand Desktop and Web #95801

This article provides instructions on scheduling an AT&T Office@Hand Video meeting with E2EE in AT&T Office@Hand app.

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Screening, Greeting & Hold Music Overview | AT&T Office@Hand #3788

See an overview of screening greetings and hold music with AT&T Office@Hand.

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Screening, Greetings & Hold Music Block Calls and Faxes | Admin | AT&T Office@Hand #10868

Learn about screening, greetings, and hold music, along with blocked calls and faxes with AT&T Office@Hand.

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Searching for a User, Conversation, or Setting in the AT&T Office@Hand Desktop and Web #94717

This article provides information about the search feature on the AT&T Office@Hand Desktop and Web.

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Searching for a User, Conversation, or Setting in the AT&T Office@Hand Mobile #94718

This article provides information about the search feature on the AT&T Office@Hand Mobile.

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Secure Voice ­ Overview | AT&T Office@Hand #7990

See the Secure Voice Overview with AT&T Office@Hand.

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Secure VoIP ­ Frequently Asked Questions | AT&T Office@Hand #7670

See the frequently asked questions and answers for secure VoIP for AT&T Office@Hand.

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Select Users to Display on your Phone | AT&T Office@Hand #71208

This article contains steps about selecting users to display on your phone for Presence and Call Monitoring.

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Select Your AT&T Office@Hand Primary Number #67157

This article provides instructions on how to select a primary number from your existing DigitalLine and direct numbers in the AT&T Office@Hand portal.

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Select your Primary Number AT&T Office@Hand | Article 97343

Learn how to change your primary number for your AT&T Office@Hand online account.

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Self-Assisted Provisioning – Yealink Phones | AT&T Office@Hand #8682

Learn about assisted provisioning for Yealink phones with AT&T Office@Hand.

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Self-View Video Gallery on AT&T Office@Hand Meetings #60254

This article describes the self-view feature on the AT&T Office@Hand Meetings.

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Send a Fax Business Mobile App for AT&T Office@Hand #5113

Learn how to send faxes on your Office@Hand mobile app.

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Send a Fax on AT&T Office@Hand App for Mobile #35441

This article provides instructions on how to send a fax using the AT&T Office@Hand app mobile.

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Send Text Messages via AT&T Office@Hand Mobile App #42248

Learn about sending group text messages, sending text messages to call queues, and sending bulk text messages with AT&T Office@Hand mobile app.

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Sending a Text Message in the AT&T Office@Hand App Desktop and Web #81570

The purpose of this article is to provide instructions for sending and viewing text messages in the AT&T Office@Hand app.

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Sending and Receiving a Fax in the AT&T Office@Hand App Desktop and Web #71198

This article provides information on how to send and receive a fax in the AT&T Office@Hand app desktop or web.

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Sending and Receiving Faxes from a Fax Machine #3816

Learn about sending and receiving faxes from a fax machine with AT&T Office@Hand.

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Serial Number Location on Deskphones | AT&T Office@Hand #74384

This article describes how to find your Phone’s serial number.

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Service Expansion – Frequently Asked Questions | AT&T Office@Hand #2929

Learn the answers to frequently asked questions for service expansion with AT&T Office@Hand.

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Set a User’s Hours of Operation & Timezone with AT&T Office@Hand #2568

Learn how to set a user’s hours of operation with AT&T Office@Hand.

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Set Call Back Phone Number on the AT&T Office@Hand Mobile App #42244

This article provides the steps on how to set a call back phone number on the AT&T Office@Hand mobile app.

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Set Reminders for Upcoming Video Meetings on AT&T Office@Hand App Mobile #36334

This article provides instructions on how to edit, add, and remove reminders for upcoming AT&T Office@Hand Video meetings using your iOS and Android devices.

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Set the Phone Number Nickname in your AT&T Office@Hand Online Account | Admin #9330

Learn about setting the company phone number name or label with AT&T Office@Hand.

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Set up a Call Pickup Group in the AT&T Office@Hand Online Account #59999

Learn to set up a Call Pickup group in the AT&T Office@Hand online account.

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Set up AT&T Office@Hand for Learning Tools Interoperability (LTI)

Learn about the set up AT&T Office@Hand for Learning Tools Interoperability (LTI).

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Set Up Call Forwarding | AT&T Office@Hand #3876

Learn how to customize your Office@Hand call queue via web with AT&T Office@Hand.

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Set Up Call Queue Member Availability and Wait Settings | AT&T Office@Hand #10909

Learn about how callers on hold will be handled during business hours with AT&T Office@Hand.

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Set up PowerShell for Advanced Diagnostics in AT&T Office@Hand Cloud PBX for Microsoft Teams #73297

This article provides steps on how to set up and prepare PowerShell for running advanced diagnostics in AT&T Office@Hand Cloud PBX for Microsoft Teams.

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Set User Details ­on the AT&T Office@Hand (Admin) #3785

See an overview for user info with AT&T Office@Hand.

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Set Your Presence in the AT&T Office@Hand App #67153

This article provides information on how to set your presence status on your AT&T Office@Hand app.

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Setting and Managing Message Reminders in the AT&T Office@Hand Desktop and Web | Article 97687

Learn how to set up and manage message reminders in the AT&T Office@Hand desktop and web application.

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Setting and Updating your Emergency Response Location in AT&T Office@Hand Desktop and Web #81569

This article provides information on how to update the emergency address in the AT&T Office@Hand Desktop and Web.

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Setting Message Notification Preferences in the AT&T Office@Hand Desktop and Web #94730

This article provides information about configuring preferences for message notifications in AT&T Office@Hand Desktop and Web.

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Setting Message Notification Preferences in the AT&T Office@Hand Mobile #95787

This article provides information on how to configure the message notification settings in AT&T Office@Hand Mobile.

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Setting up a User’s Call Handling and Forwarding Rules via Office@Hand Mobile App #3000

Learn how to set up a user’s call  handling and forwarding rules via the mobile app with AT&T Office@Hand.

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Setting up an Extension’s Call Information on Your Mobile App #2949

Learn how to set up an extension’s call information on your Office@Hand mobile app.

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Setting up and Managing ATAs and other Multi-User Devices | AT&T Office@Hand | Article 97403

Learn how to setup and manage ATAs and other Multi-User Devices in AT&T Office@Hand.

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Setting up Call Queue Custom Answering Rules in the AT&T Office@Hand Online Account #71196

This article provides instructions for administrators on how to set up a custom or an advanced call handling rule for a call queue in the AT&T Office@Hand online account.

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Setting up Call Queue Pickup Groups | AT&T Office@Hand #71161

This article provides instructions for admins on how to create and set up a call queue pickup group in the AT&T Office@Hand online account.

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Setting up Digital Signage using AT&T Office@Hand Rooms | Article Number 97402

Learn how to set up Digital Signage in AT&T Office@Hand rooms.

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Setting up Holiday Hours on your AT&T Office@Hand account #2606

Learn about setting up holiday hours on your account with AT&T Office@Hand.

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Setting up How Incoming Calls are Handled in the AT&T Office@Hand Desktop and Web, Mobile, and Online Account #95799

This article provides information about setting up how incoming calls are handled in the AT&T Office@Hand Desktop and Web, Mobile, and Online Account.

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Setting up How Incoming Calls are Handled in the AT&T Office@Hand Mobile #75332

This article provides instructions on how to set up incoming call handling in the AT&T Office@Hand Mobile.

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Setting Up International Calling on Your Mobile App #2742

Learn how to set up international calling on your mobile app with AT&T Office@Hand.

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Setting up Multi-Factor Authentication as Admin in the AT&T Office@Hand Online Account | #96839

Learn how to set up Mutli-factor authentication (MFA) with Admin access in the AT&T Office@Hand Online Account.

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Setting up Multi-Factor Authentication as User in the AT&T Office@Hand Online Account | #96841

Learn how to set up Mutli-factor authentication (MFA) as a User in the AT&T Office@Hand Online Account.

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Setting Up One Touch Dial for AT&T Office@Hand Room Connector #73450

This article provides instructions on how to set up One Touch Dial to join AT&T Office@Hand Video meetings via Polycom devices.

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Setting Up Push to Talk Channels AT&T Office@Hand

Learn how to set up Push to Talk channels in AT&T Office@Hand.

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Setting up TCR registration and assigning numbers to your SMS campaigns for AT&T Office@Hand #95268

This article provides information on how to set up the TCR registration and assign numbers to the SMS campaign.

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Setting Up User Call Forwarding in the AT&T Office@Hand Desktop and Web #73433

This article provides an overview of information on setting up the ring duration for call forwarding in the AT&T Office@Hand App.

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Setting up your AT&T Office@Hand Desktop and Web to Receive Queue Calls | Article 97344

Learn how to receive call queue calls in the AT&T Office@Hand desktop and web application.

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Setting up your Caller ID in the AT&T Office@Hand Admin | Article Number 96606

Learn how to set up a caller ID using the Admin portal as an admin or user in AT&T Office@Hand.

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Setting up your Extension to Bypass AT&T Office@Hand’s Voice Mailbox #71214

This article provides scenarios and instructions on bypassing AT&T Office@Hand’s voice mailbox depending on different scenarios.

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Setting up your Microphone and Speakers for AT&T Office@Hand Desktop and Web Calls #96089

This article explains how to set up your microphone and speaker for the AT&T Office@Hand Desktop and Web.

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Setting Up Your Voicemail Greeting in the AT&T Office@Hand Deskop and Online Account #85116

This article aims to provide information on how to set up your voicemail greeting on the AT&T Office@Hand Online Account and Desktop.

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Setting up your Voicemail Greeting in the AT&T Office@Hand Mobile #74856

This article provides steps for setting up your voicemail greeting in the AT&T Office@Hand Mobile.

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Setting up your Voicemail Greeting in the AT&T Office@Hand Mobile #84018

This article provides steps for setting up your voicemail greeting in the AT&T Office@Hand Mobile.

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Setting Up your Voicemail in the AT&T Office@Hand Desktop and Web #73434

This article provides instructions on how to set up your voicemail in the AT&T Office@Hand App.

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Setting User Details on AT&T Office@Hand Online Account as User #71231

This article provides information on how to set your User Details in the Office@Hand online account.

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Setting your Presence in the AT&T Office@Hand Account #90054

This article provides information on how to set your presence status on the AT&T Office@Hand Online Account, Desktop and Web, and Mobile.

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Setting your Work Schedule in the AT&T Office@Hand Desktop and Web #95798

This article provides information for setting your work schedule for AT&T Office@Hand Desktop, Web, and Mobile.

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Setup Partially Complete Error Message During Initial Sync on Microsoft Teams | AT&T Office@Hand #73326

This article provides instructions on how to resolve the Setup partially complete error message during initial sync on AT&T Office@Hand Cloud PBX for Microsoft Teams.

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Share a File to the AT&T Office@Hand Mobile Application #46712

This article provides the steps for sharing a file from your mobile device to the AT&T Office@Hand Mobile.

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Share the Recording of a Meeting in AT&T Office@Hand Meetings #60251

This article provides instructions on how you can share a recording of your AT&T Office@Hand Meetings to other members of your organization.

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Share Your Screen During an AT&T Office@Hand Video Meeting #35647

This article provides information on how to share your screen during an AT&T Office@Hand video meeting.

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Share Your Screen in AT&T Office@Hand Meetings #60250

This article provides information on how to share your screen during a meeting with AT&T Office@Hand Meetings.

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Shared Lines ­ Overview & Frequently Asked Questions | AT&T Office@Hand #6491

See an overview of shared lines with AT&T Office@Hand.

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Sharing a Camera in Full-screen Mode During a Meeting in AT&T Office@Hand Rooms #96055

This article provides information on how to share a camera during a meeting in AT&T Office@Hand Rooms.

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Sharing your Screen and Presenting Files in an AT&T Office@Hand Video Meeting on Mobile #71242

This article provides information about screen sharing and presenting files in the AT&T Office@Hand Video meeting on mobile.

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Sharing Your Screen Using the AT&T Office@Hand Rooms Controller #95797

This article provides information on how to share your screen using the AT&T Office@Hand Rooms controller.

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Sharing Your Status in the AT&T Office@Hand Desktop and Web #96448

This article provides instructions on how to share your status in the AT&T Office@Hand Desktop and Web.

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Show Recommended Ranges and Visual Warning during an AT&T Office@Hand Video Meeting #60038

Learn about recommended ranges and visual warning during an AT&T Office@Hand Video meeting.

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Show Video Gallery in AT&T Office@Hand Meetings #60255

This article explains how to show or hide the video gallery when viewing screenshare in AT&T Office@Hand Meetings.

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Showing Chat on the AT&T Office@Hand Rooms Host Screen #94629

This article provides information about the Chat feature on the AT&T Office@Hand Rooms.

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Signing in to AT&T Office@Hand for Hubspot #73334

This article provides information on how to sign to the AT&T Office@Hand for Hubspot.

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Signing into the AT&T Office@Hand Phone #75329

This article shows how you can sign in to the AT&T Office@Hand Phone using your Google, email, number, and Single Sign-On.

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SIP Migration – AT&T Office@Hand #8119

View information on SIP migration with AT&T Office@Hand.

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Skype for Business App | AT&T Office@Hand #9025

Learn about the Skype for Business Meetings app with AT&T Office@Hand.

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SMS Consent Requirements and Examples │ AT&T Office@Hand | #96486

Learn about SMS consent requirements and examples for AT&T Office@Hand.

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Start a Meeting as a Host on AT&T Office@Hand Meetings #14823

Learn to start a meeting as a host in AT&T Office@Hand Meetings.

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Start a Video Meeting on Wireless Integrated for AT&T Office@Hand 36332

This article provides instructions on how you can start and host an AT&T Office@Hand Video meeting on your iOS and Android devices.

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Starting a Conference Call in the AT&T Office@Hand App Mobile #35440

This article explains how to start a conference call in the AT&T Office@Hand Mobile.

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Starting a Conference Call in the AT&T Office@Hand Desktop and Web #96696

This article provides information on how to initiate a conference call on the AT&T Office@Hand Desktop or Web.

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Starting or Leaving Breakout Rooms in AT&T Office@Hand Desktop and Web #70036

The purpose of this article is to provide information on how to start and leave breakout rooms in AT&T Office@Hand Video for desktop and web.

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Submit Feature Ideas During a Meeting on AT&T Office@Hand Mobile App #46589

This article provides information on how users can submit feature ideas and or feedback during a meeting on the AT&T Office@Hand Mobile App.

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Super Admins and Phone System Admins Home Page on the AT&T Office@Hand #42257

This article describes the Home page for Super Admins and Phone System Admins on the AT&T Office@Hand online account.

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Swapping Device with Another Phone on Your Account | AT&T Office@Hand #74385

This article provides instructions on how to swap your desk phone with another one without changing its assigned number.

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Switch from Voice Call to Video Meeting Using AT&T Office@Hand App #60000

This article lets you know how you can convert your current voice call to a video meeting without hanging up using the AT&T Office@Hand app on your computer or mobile phone.

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Switching a Meeting from your Mobile Device to a Room in AT&T Office@Hand #71245

This article shows you how to switch a meeting from your mobile phone to a Room.

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Switching Between Accounts in the AT&T Office@Hand Desktop and Web | #96850

This article provides information on how to switch between accounts in the AT&T Office@Hand Desktop and Web.

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Sync Log Errors in AT&T Office@Hand Cloud PBX for Microsoft Teams #73325

This article lists the different sync errors in AT&T Office@Hand Cloud PBX for Microsoft Teams and their possible causes.

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Sync Your Calendar in the AT&T Office@Hand Mobile App #60002

This article provides instructions on how to sync or integrate your calendars in the AT&T Office@Hand app for mobile.

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System Requirements for Virtual Background in AT&T Office@Hand Video

This article lists the system requirements to run the Virtual Background feature for AT&T Office@Hand Video.

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TCR Registration Checklist | AT&T Office@Hand #95319

This article provides a checklist of items you’ll need when registering with TCR.

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TCR Registration Fees in AT&T Office@Hand | Article 95270

This article explains the fees for businesses utilizing SMS for compliance with the Campaign Registry (TCR) in AT&T Office@Hand.

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Technical Onboarding – Schedule an Appointment | AT&T Office@Hand #5270

Learn how to schedule an implementation appointment.

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The New AT&T Office@Hand App Layout #96689

This article provides instructions on switching to the new phone layout in the AT&T Office@Hand App.

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Tips on How to Improve Phone Call Quality for AT&T Office@Hand #3669

See tips on improving phone call quality with AT&T Office@Hand.

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Transfer Calls to Another Extension on the AT&T Office@Hand App – Mobile #35363

This article will guide you on how to transfer calls to another extension using the AT&T Office@Hand App – Mobile.

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Transferring a Call in the AT&T Office@Hand Mobile #95095

This article provides information on how to transfer calls in the AT&T Office@Hand Mobile.

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Transitioning to the AT&T Office@Hand Mobile App – Announcement Email Templates #34129

Learn about the email templates announcing the transition to the AT&T Office@Hand mobile app.

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Transitioning to the AT&T Office@Hand Unified Mobile App with Video & Phone #32994

Learn about transitioning to the AT&T Office@Hand unified mobile app with video & phone.

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Troubleshooting Office@Hand fax issues for AT&T Office@Hand #2917

Learn about troubleshooting fax issues with AT&T Office@Hand.

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Troubleshooting TCR SMS Application Rejections | AT&T Office@Hand #95333

This article provides information about how to troubleshoot TCR SMS application rejections.

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Turning On the Forward All Calls Feature in the AT&T Office@Hand Admin Portal #96383

This article provides information on how to forward all calls in the AT&T Office@Hand Mobile, Online Account, and Desktop and Web.

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Unable to Access AT&T Office@Hand Account or Apps | #96855

Learn how to troubleshoot being unable to access your AT@T Office@Hand account or apps.

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Unable to Sign in to AT&T Office@Hand Online Account #96428

This article provides information on how to troubleshoot log in errors in your AT&T Office@Hand online account.

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Update the Profile Phone Number Appearance | AT&T Office@Hand #30636

This article provides the steps on how to change what phone number the users see in their profile on the AT&T Office@Hand.

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Updating the AT&T Office@Hand Desktop App and Web #96085

This article provides information on how to update the version of the AT&T Office@Hand App on desktop and web.

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Updating the AT&T Office@Hand Rooms App #94754

This article discusses how you can update the AT&T Office@Hand Rooms app.

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Updating your AT&T Office@Hand Rooms Appliance Kit Firmware #94755

This article discusses how you can update the firmware of your AT&T Office@Hand Rooms appliance kit.

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Updating your Emergency Response Location on AT&T Office@Hand Mobile App #42247

This article provides the steps on how to set a call back phone number on the AT&T Office@Hand mobile app.

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Updating your Phone’s Emergency Response Location in the Admin Portal | AT&T Office@Hand #96144

This article provides information on how to update your phone’s emergency response location (ERL) in the AT&T Office@Hand Online Account.

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Use a Green Screen with AT&T Office@Hand Video Virtual Background

This article provides information about the various options and best practices when setting up a green screen for the Virtual Background feature in AT&T Office@Hand Video.

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Use a Virtual Camera with AT&T Office@Hand Video #54421

This article provides instructions on how to use a virtual camera with AT&T Office@Hand Video.

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User Express Setup | AT&T Office@Hand #10912

Learn about the user express setup with AT&T Office@Hand.

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User Groups ­ Overview | AT&T Office@Hand #9228

See an overview for user groups for AT&T Office@Hand Offfice@Hand from AT&T.

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User Phones and Numbers – User | Overview | AT&T Office@Hand #10901

Learn how to view the phone numbers directly assigned to you with AT&T Office@Hand.

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User Roles and Permissions | AT&T Office@Hand #3067

Learn about user roles and permissions with AT&T Office@Hand.

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User Templates | AT&T Office@Hand #7110

Learn how to create a user template with AT&T Office@Hand.

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Using @mentions in the AT&T Office@Hand Desktop and Web | Number 95786

Learn about using the @mentions feature in the AT&T Office@Hand Desktop and Web applications.

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Using @mentions in the AT&T Office@Hand Mobile #73442

This article aims to provide instructions on how to use @mentions in a message in the AT&T Office@Hand Mobile.

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Using a Whiteboard During an AT&T Office@Hand Video Meeting #96417

This article discusses how to use the whiteboard feature tools during an AT&T Office@Hand Video meeting.

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Using AT&T Office@Hand Video Host Controls | Article #97691

Learn how to configure the AT&T Office@Hand Video host controls in the AT&T Office@Hand desktop and web application.

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Using AT&T Office@Hand Video Host Controls on the AT&T Office@Hand Mobile Article | #97684

Learn how to configure the video host controls in the AT&T Office@Hand mobile application.

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Using Call Controls in AT&T Office@Hand Mobile #94669

This article provides information about call controls in AT&T Office@Hand Mobile.

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Using Call to Video in the AT&T Office@Hand Mobile #94695

This article provides information on how to use the Call to Video feature in the AT&T Office@Hand Mobile.

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Using Chat in Breakout Rooms in AT&T Office@Hand Video Desktop, Web, and Mobile #70034

This article provides information on how to use chat in Breakout Rooms in AT&T Office@Hand Video for desktop, web, and mobile.

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Using Citrix VDI Integration in the AT&T Office@Hand Desktop and Web #73459

This article provides information about the Citrix VDI integration in the AT&T Office@Hand Desktop and Web.

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Using Emojis in your Messages in the AT&T Office@Hand App Desktop and Web | Article 97404

Learn how to use Emojis in the AT&T Office@Hand desktop and web application.

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Using End-to-end Encryption for AT&T Office@Hand Phone Calls | Article #97685

Learn how to use end-to-end encryption for AT&T Office@Hand phone calls.

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Using Keyboard Shortcuts in the AT&T Office@Hand Desktop and Web #96418

This article provides information on the keyboard shortcuts you can use in the AT&T Office@Hand Desktop and Web.

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Using Live Transcription in AT&T Office@Hand Desktop and Web Video Meetings | Article #97441

Learn how to use the live transcription feature in the AT&T Office@Hand mobile application.

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Using Live Transcription in AT&T Office@Hand Mobile Video Meetings | Article #95778

Learn how to use live transcription during a video meeting in a AT&T Office@hand desktop and web video meeting.

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Using Push to Talk in the AT&T Office@Hand Mobile

Learn how to use the Push to Talk feature in AT&T Office@Hand Mobile.

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Using Remote Desktop Control in an AT&T Office@Hand Video Meeting #96081

This article provides steps on how to use remote access when a participant is sharing their screen in an AT&T Office@Hand Video meeting.

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Using RingOut | AT&T Office@Hand Online Account #2679

Learn how to use the RingOut feature on your online account with AT&T Office@Hand.

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Using the Directory Listing feature #4497

Learn how to use the directory listing feature with AT&T Office@Hand.

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Using the Raise Hand Feature During an AT&T Office@Hand Video Meeting on Mobile #73281

This article provides information on using the Raise Hand feature during a meeting in the AT&T Office@Hand Video meeting on mobile.

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Using the Resource Center in the AT&T Office@Hand Desktop App #71191

This article provides instructions on how to use the resource center in the AT&T Office@Hand desktop app.

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Using the Search Bar in the AT&T Office@Hand Desktop and Web | Number 94717

Learn how to use the search feature in AT&T Office@Hand Desktop and Web applications.

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Using the Search Bar in the AT&T Office@Hand Mobile | Article Number 99976

Learn about the search feature on the AT&T Office@Hand Mobile application.

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Using the SMS / MMS Feature | AT&T Office@Hand Desktop App #11141

Learn about the feature that enables you to send and receive text messages using your AT&T Office@Hand desktop app.

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Using the Standalone Window for Phone Calls in the AT&T Office@Hand Desktop #73435

This article provides information about the AT&T Office@Hand standalone call window feature.

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Using your Mobile Phone as an AT&T Office@Hand Rooms Controller in the AT&T Office@Hand Mobile #71219

This article provides information on how to use your mobile phone as an AT&T Office@Hand Rooms Controller in the AT&T Office@Hand app mobile.

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Using your Personal Meeting ID in the AT&T Office@Hand App Desktop and Web #71205

This article provides information about Personal Meeting ID (PMID) in the AT&T Office@Hand app desktop and web.

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Verified devices for AT&T Office@Hand Room Connector #73449

This article provides the list of devices that have been reported to work with the AT&T Office@Hand Room Connector.Recommended software version

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Verify Missing Skype for Business API on Microsoft Tenant in AT&T Office@Hand Cloud PBX for Microsoft Teams #73320

This article provides the steps on how AT&T Office@Hand users can test and verify the presence of API needed in their Office 365 tenant.

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Verify your Graphics Processing Unit (GPU) type for AT&T Office@Hand Video Virtual Background Requirements

This article provides information on how you can verify the type of graphics processing unit (GPU) your computer has.

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Video Meeting Host and Moderator Controls in an AT&T Office@Hand  Mobile App #35359

Learn about the host and moderator controls for AT&T Office@Hand video meetings on mobile.

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View Fax Messages on AT&T Office@Hand App Mobile #35444

This article provides information on how to view fax messages using AT&T Office@Hand app for mobile devices.

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View the Participants in AT&T Office@Hand Meetings #60252

This article discusses how to view the meeting participants in an AT&T Office@Hand Meetings session.

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Viewing a Participant’s Profile During an AT&T Office@Hand Video Meeting on Mobile #71232

This article provides information on how you can see the participant’s profile in the meeting for AT&T Office@Hand Video.

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Viewing and Downloading Audit Trail Logs in the AT&T Office@Hand Admin Portal #94610

This article provides information on how to view and download audit trails in the AT&T Office@Hand Admin Portal.

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Viewing and Managing a Fax in the AT&T Office@Hand Desktop and Web #95803

This article provides instructions on how to view and manage fax in the AT&T Office@Hand app for desktop and web.

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Viewing and Managing Video Meeting in Recordings AT&T Office@Hand Mobile #96424

This article provides information on how to share AT&T Office@Hand Video recordings on the AT&T Office@Hand Mobile.

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Viewing and Managing Video Meeting Recordings in AT&T Office@Hand Desktop and Web #81465

This article provides information on how to share AT&T Office@Hand Video recordings on the AT&T Office@Hand Desktop and Web.

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Viewing and Managing your Call History in the AT&T Office@Hand | Desktop and Web | #96827

This article provides information on how to manage and access your call history in the AT&T Office@Hand Desktop and Web application.

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Viewing Changes Made by Other Administrators via Audit Trail in the AT&T Office@Hand Admin Portal #94611

This article provides information on how Administrators can view the changes made by other administrators via the Audit Trail in the Admin Portal in the AT&T Office@Hand Online Account.

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Viewing Meeting Participants in AT&T Office@Hand Rooms #94577

This article provides information about viewing options for participants while in a meeting.

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Viewing Number Blocks in the Admin Portal | AT&T Office@Hand #93695

This article details how to view number blocks in the Admin Portal for AT&T Office@Hand.

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Viewing Participants in the AT&T Office@Hand App on Mobile #80769

This article discusses how to view the meeting participants in an AT&T Office@Hand Video meeting on mobile.

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Viewing the Number of External Calls Made by Mobile Users in the Admin Portal │ AT&T Office@Hand #95791

This article provides instructions for viewing the number of calls a mobile user has made using the Admin Portal.

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Viewing Voicemail Setting Changes in Audit Trail | AT&T Office@Hand #94606

This article provides information on how to view voicemail setting changes in the audit trail in the AT&T Office@Hand Online Account.

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VLAN Configuration Guide – Network & System Requirements | AT&T Office@Hand #93753

This document provides VLAN configuration guidelines for IP hardphones (deskphones and conference room phones) deployed at enterprise sites.

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VMware VDI integration System Requirements | AT&T Office@Hand #71158

This article provides information about the system requirements for AT&T Office@Hand VMware VDI integration.

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Voicemail ­ Setup User’s voicemail greeting | Admin | AT&T Office@Hand #2737

Learn how to customize a user’s voicemail greetings through the Office@Hand online account with AT&T Office@Hand.

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Voicemail -­ Listening to your voicemail | AT&T Office@Hand #5174

Learn how to check your Office@Hand voicemail over the phone.

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VoIP Country Blocking Overview | AT&T Office@Hand #8168

See an overview of VoIP Country Blocking with AT&T Office@Hand.

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VoIP QoS Frequently Asked Questions for AT&T Office@Hand #3805

Frequently asked questions for VoIP QoS for AT&T Office@Hand.

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Welcome Email – User Onboarding Email Options | AT&T Office@Hand #11764

This article is about the new options related to email notifications that the Administrator can configure when a User is added to the account and when a phone is added and assigned to a User.

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Welcome to AT&T Office@Hand – Customer Guide

This Customer Guide provides details on what to expect, what your responsibilities are, and what AT&T’s responsibilities are.

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Where Can I Set up Custom Answering Rules? | AT&T Office@Hand #71195

This article discusses where administrators and users can set up and configure custom answering rules in the AT&T Office@Hand online account.

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Why are My Calls not Forwarding to Third-party Numbers? | AT&T Office@Hand #71182

This article discusses the possible causes and troubleshooting steps for calls not forwarding to listed third party numbers in user extensions.

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Workspace │ Wireless Integrated for AT&T Office@Hand #68450

This article provides an overview of Google Workspace integration for Wireless Integrated for AT&T Office@Hand.

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Zendesk Overview | Wireless Integrated for AT&T Office@Hand #67971

This article provides information about the Zendesk Cloud App for Wireless Integrated for AT&T Office@Hand.

How-To Videos

Sharing Content in an AT&T Office@Hand Meeting

AT&T Office@Hand – Downloading and Using the Apps

AT&T Office@Hand – Managing User Phones

AT&T Office@Hand – Managing Users

AT&T Office@Hand – Setting up Call Routing

Joining an AT&T Office@Hand Meeting

Scheduling an AT&T Office@Hand Meeting in your Google Calendar

Using the Host Controls in AT&T Office@Hand Meetings