AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Written Tutorials

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Accessing and Managing Your Voicemail in AT&T Office@Hand for Desktop and Web #95776

This article provides information about the accessing and managing your voicemail in the AT&T Office@Hand Desktop and Web.

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Adding a Park Location in the Admin Portal | AT&T Office@Hand #96051

This article provides steps for admins on how to add a Park Location group in the AT&T Office@Hand Online Account.

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Advanced Call Handling – Set Custom Rule & Advanced Custom Rules | AT&T Office@Hand #2607

Learn about setting a rule based on a called number with AT&T Office@Hand.

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Auto-Receptionist – General Settings | AT&T Office@Hand #10886

The Auto-Receptionist General Settings allow the Account Administrator to set up the Auto-Receptionist and IVR settings on the AT&T Office@Hand Online Account.

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Call a Number from Voicemail Transcripts with AT&T Office@Hand Mobile App #42242

This article provides steps on dialing a phone number directly from voicemail transcripts with AT&T Office@Hand mobile app.

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Call Delegation – Overview and Settings | AT&T Office@Hand #11745

Learn about the requirements and steps for configuring call delegation.

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Call Forwarding to an AT&T Office@Hand DigitalLine, Wireless, and Business Mobile Extension

This article documents the difference between how a call is forwarded to another extension’s AT&T Office@Hand endpoint and how a call is forwarded to another extension’s Business Mobile device.

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Call Handling – Disable or Delete Custom Call Handling Rule | Admin | AT&T Office@Hand #10911

Account Administrators can disable or delete a custom handling rule on the AT&T Office@Hand Online Account.

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Call Handling – Set up Company Call Handling and Operator Extension | Admin | AT&T Office@Hand #7179

Learn about configuring company call handling settings with AT&T Office@Hand.

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Call Handling – Set Up Company Holiday Call Handling Rule | Admin | AT&T Office@Hand #9453

Learn about setting up your company’s holiday schedule call handling rule with AT&T Office@Hand.

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Call Handling and Forwarding ­- Set up the Call Handling & Forwarding settings of a User | AT&T Office@Hand #3294

Learn about setting up the call handling & forwarding settings of a user with AT&T Office@Hand.

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Call Park – Access Park Locations | AT&T Office@Hand Mobile App #5273

Learn how to use Call Park or Intercom on your Office@Hand mobile app.

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Call Park – Frequently Asked Questions | AT&T Office@Hand #4500

Learn about frequently asked questions of Call Park with AT&T Office@Hand.

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Call Park – Park and Retrieve a Call from a Park Location | AT&T Office@Hand #11066

Learn how to park and retrieve a call from a park location with AT&T Office@Hand.

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Call Park – Park Locations for Desktop App | AT&T Office@Hand #8263

Learn about park locations for the desktop app with AT&T Office@Hand.

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Call Park – Set Up Park Locations | AT&T Office@Hand #8277

Learn how to set up and use park locations with AT&T Office@Hand.

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Call Park – Set Up Presence Appearance | AT&T Office@Hand #11065

Learn to set up presence appearance with AT&T Office@Hand.

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Call Park – Use Call Park on Desk phones | AT&T Office@Hand #5276

Learn how to use the call park feature of your phone.

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Change Voicemail System Settings for AT&T Office@Hand Wireless and Wireless Integrated for AT&T Office@Hand #67838

Learn how to change voicemail system settings for AT&T Office@Hand Wireless & Wireless Integrated.

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Check your voicemail via Online Account | AT&T Office@Hand #4369

Learn how to check messages on your Office@Hand online account.

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Checking for Conflicts Between Custom Answering Rules | AT&T Office@Hand #71170

This article provides instructions on how to check if there are any conflicts among the custom answering rules set up in a supported extension.

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Configure User Phone Settings for Work/After Hours Call Forwarding and Voicemail | AT&T Office@Hand #71203

This article provides information about how users can configure the phone settings for work/after hours call forwarding and voicemail on the AT&T Office@Hand app.

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Configuring & Managing your Custom Answering Rules | AT&T Office@Hand #71168

This article provides instructions on how to create, configure and manage a user extension custom answering rule in the AT&T Office@Hand online account.

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Configuring Call Flip Settings | AT&T Office@Hand #11090

This article provides instructions on how admins and users can configure the Call Flip settings on the AT&T Office@Hand online account.

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Configuring Custom Answering Rules for your Company Number | AT&T Office@Hand Wireless and Wireless Integrated #3801

Learn about setting up Advanced Company Call Handling rules via the Auto-Receptionist with AT&T Office@Hand

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Configuring Phone Settings in the AT&T Office@Hand Desktop and Web #68753

This article provides information on how to configure phone settings in the AT&T Office@Hand Desktop and Web.

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Creating a Custom Number Extension │ AT&T Office@Hand #96436

This article provides information on how to create a custom number extension in the AT&T Office@Hand Admin Portal.

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Customizing an Extension’s Advanced Rules via iOS #2947

Learn how to customize an extension’s advanced rules via iOS.

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Editing an Extension’s Blocked Numbers Settings on Your Mobile App #2942

Learn how to edit an extension’s blocked number settings on your Office@Hand mobile app.

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Extensions – Create and Set up Extensions | Admin | AT&T Office@Hand #2644

Learn how to create and set up extensions on your AT&T Office@Hand account.

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Forward Calls to your AT&T Office@Hand Number #3031

Learn how to forward calls to to your Office@Hand number on your AT&T Office@Hand mobile app.

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Forwarding calls when all phones are offline | AT&T Office@Hand #9331

Learn about call forwarding for an unreachable phone with AT&T Office@Hand.

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Greetings – Set Up Company Greeting | Admin | AT&T Office@Hand #2587

Learn how to customize your greeting for company hours with AT&T Office@Hand.

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IVR – Configure IVR using XML Editor | AT&T Office@Hand #6985

Learn how to upload customized voice prompts to your online account for your multi-level IVR system.

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IVR – Set up Multi-Level IVR | Admin| AT&T Office@Hand #6987

Learn about setting up the multi-level IVR with AT&T Office@Hand.

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IVR – Visual Editor Guide & Frequently Asked Questions | AT&T Office@Hand #7792

View the Visual IVR Editor Guide with AT&T Office@Hand.

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Making a Call in the AT&T Office@Hand App Desktop and Web #69774

This article provides information on how to make a call in the AT&T Office@Hand app.

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Making and Receiving a Call in the AT&T Office@Hand for Hubspot #73455

This article provides instructions for making and receiving calls in the AT&T Office@Hand for Hubspot using the dialpad, click to dial, and call controls.

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Mobile App – Customize Voicemail Greetings | AT&T Office@Hand #3007

Learn how to record a Voicemail Greeting for a User on your AT&T Office@Hand Mobile app.

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Mobile App – Integrated Calling – Sample Screens | AT&T Office@Hand #11104

The AT&T Office@Hand Integrated Calling feature helps you manage incoming and ongoing calls on the Office@Hand Mobile App on your iOS device.

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Mobile App – Integrated Calling Overview | AT&T Office@Hand #9205

Learn about integrated calling with AT&T Office@Hand.

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Mobile App – Managing Integrated Calling | AT&T Office@Hand #11106

The AT&T Office@Hand Integrated Calling feature can be enabled or disabled by going to the Office@Hand Mobile App’s Call Settings.

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Mobile App – Using Extensions | AT&T Office@Hand #2990

Learn about using extensions on your AT&T Office@Hand mobile app. This article includes adding and deleting extensions, configuring user info on extensions, adding a messages-only or announcements-only extension, adding a direct number to an extension, and customizing an extension’s messages and notifications settings.

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Mobile App – VoIP Calling – Overview | AT&T Office@Hand #3089

Learn about VoIP calling on the AT&T Office@Hand mobile app.

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Options for Forwarding Calls for AT&T Office@Hand #71174

See the various options for forwarding calls and disabling call forwarding with AT&T Office@Hand.

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Overview of Custom Answering Rules in AT&T Office@Hand #71194

This article provides general information about the custom answering rules feature in the AT&T Office@Hand online account.

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Parking and Retrieving a Call in the AT&T Office@Hand App #87211

This article provides information on how to park and retrieve a call in the AT&T Office@Hand App on desktop, web, and mobile.

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Port Triggering and Port Forwarding | AT&T Office@Hand #76181

This article provides information about Port Triggering and Port Forwarding in AT&T Office@Hand.

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Rearranging Order of Forwarding Numbers | AT&T Office@Hand #71183

This article describes how to rearrange the call forwarding numbers on your AT&T Office@Hand online account.

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Set Up Call Forwarding | AT&T Office@Hand #3876

Learn how to customize your Office@Hand call queue via web with AT&T Office@Hand.

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Setting up a User’s Call Handling and Forwarding Rules via Office@Hand Mobile App #3000

Learn how to set up a user’s call  handling and forwarding rules via the mobile app with AT&T Office@Hand.

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Setting up an Extension’s Call Information on Your Mobile App #2949

Learn how to set up an extension’s call information on your Office@Hand mobile app.

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Setting up Holiday Hours on your AT&T Office@Hand account #2606

Learn about setting up holiday hours on your account with AT&T Office@Hand.

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Setting up How Incoming Calls are Handled in the AT&T Office@Hand Desktop and Web, Mobile, and Online Account #95799

This article provides information about setting up how incoming calls are handled in the AT&T Office@Hand Desktop and Web, Mobile, and Online Account.

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Setting up How Incoming Calls are Handled in the AT&T Office@Hand Mobile #75332

This article provides instructions on how to set up incoming call handling in the AT&T Office@Hand Mobile.

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Setting up your Extension to Bypass AT&T Office@Hand’s Voice Mailbox #71214

This article provides scenarios and instructions on bypassing AT&T Office@Hand’s voice mailbox depending on different scenarios.

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Setting Up Your Voicemail Greeting in the AT&T Office@Hand Deskop and Online Account #85116

This article aims to provide information on how to set up your voicemail greeting on the AT&T Office@Hand Online Account and Desktop.

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Setting up your Voicemail Greeting in the AT&T Office@Hand Mobile #74856

This article provides steps for setting up your voicemail greeting in the AT&T Office@Hand Mobile.

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Setting up your Voicemail Greeting in the AT&T Office@Hand Mobile #84018

This article provides steps for setting up your voicemail greeting in the AT&T Office@Hand Mobile.

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Setting Up your Voicemail in the AT&T Office@Hand Desktop and Web #73434

This article provides instructions on how to set up your voicemail in the AT&T Office@Hand App.

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Starting a Conference Call in the AT&T Office@Hand App Mobile #35440

This article explains how to start a conference call in the AT&T Office@Hand Mobile.

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Transfer Calls to Another Extension on the AT&T Office@Hand App – Mobile #35363

This article will guide you on how to transfer calls to another extension using the AT&T Office@Hand App – Mobile.

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Turning On the Forward All Calls Feature in the AT&T Office@Hand Admin Portal #96383

This article provides information on how to forward all calls in the AT&T Office@Hand Mobile, Online Account, and Desktop and Web.

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Using the Standalone Window for Phone Calls in the AT&T Office@Hand Desktop #73435

This article provides information about the AT&T Office@Hand standalone call window feature.

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Viewing the Number of External Calls Made by Mobile Users in the Admin Portal │ AT&T Office@Hand #95791

This article provides instructions for viewing the number of calls a mobile user has made using the Admin Portal.

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Viewing Voicemail Setting Changes in Audit Trail | AT&T Office@Hand #94606

This article provides information on how to view voicemail setting changes in the audit trail in the AT&T Office@Hand Online Account.

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Voicemail ­ Setup User’s voicemail greeting | Admin | AT&T Office@Hand #2737

Learn how to customize a user’s voicemail greetings through the Office@Hand online account with AT&T Office@Hand.

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Voicemail -­ Listening to your voicemail | AT&T Office@Hand #5174

Learn how to check your Office@Hand voicemail over the phone.

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Where Can I Set up Custom Answering Rules? | AT&T Office@Hand #71195

This article discusses where administrators and users can set up and configure custom answering rules in the AT&T Office@Hand online account.

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Why are My Calls not Forwarding to Third-party Numbers? | AT&T Office@Hand #71182

This article discusses the possible causes and troubleshooting steps for calls not forwarding to listed third party numbers in user extensions.