Fax – Fax Overview and Frequently Asked Questions | AT&T Office@Hand
Article #2916

Getting to know the Office@Hand Fax feature

AT&T Office@Hand Fax lets you send and receive faxes over the Internet instead of a traditional fax machine and traditional telephone line. It lets you:

• Send and receive faxes from any computer anywhere in the world
• Send and receive faxes by email, either from your computer or mobile device
• Send faxes up to 50 recipients
• Save clear electronic copies of documents sent over a fax, in a variety of supported file formats that can be opened by a variety of programs
• Fax a document directly from a word processor or from any Microsoft application
• Receive notifications of incoming faxes through email or text message on your mobile phone
• Forward the faxes that you receive to others just with one click
• View and keep a complete record of all of your fax messages
• Save space in your house or office by having one less bulky machine

Topics:

Office@Hand: [ADMIN] Adding a Company Fax Number to your account
Office@Hand: Sending and Receiving Fax Messages
Office@Hand: Supported file attachments for faxes
Office@Hand: Sending Faxes via FaxOut
Office@Hand: Using the FaxOut Feature of the Desktop App
Office@Hand: Outbound Fax Settings Overview
Office@Hand: Sending and Receiving Faxes from a Fax Machine

Frequently Asked Questions

GENERAL INFORMATION

1. Is there a dedicated fax number included with my Office@Hand service?
2. Can I get updates and alerts on my mobile phone when fax is received?
3. How many recipients can I send faxes to?
4. What are the ways to send faxes?
5. How secure is the level of encryption used for fax applications?
6. Can I send faxes to toll free numbers?
7. What are the Limitations for Sending Faxes via FaxOut?
8. Can I send fax to international number?
9. I can no longer receive fax notification email. What should I do?
10. Is the Office@Hand Internet Fax HIPAA compliant?
11. How can I send faxes using FaxOut without my cover page showing my other company’s phone number/caller ID?
12. How to send a custom cover page when sending a fax via e­mail?
13. How long do faxes take to transmit?
14. Where can I view my received faxes?

ADVANCED SETTINGS

1. How can I send a fax message using my Desktop App?
2. Can I forward a fax message from my mobile phone?
3. Can I block incoming faxes?
4. How long are faxes stored on my online account?
5. How do I get a confirmation if my fax was sent successfully?
6. Where can I get more information about Fax Advertising?
7. How can I send to multiple recipients?
8. Can I resend failed fax messages?

GENERAL INFORMATION

1. Is there a dedicated fax number included with my Office@Hand service?
   AT&T Office@Hand number can be used for both phone calls and fax.
2. Can I get updates and alerts on my mobile phone when fax is received?
   Yes, editing an extension’s messages and notifications settings can be done via the online account.
3. How many recipients can I send faxes to?
   You can send faxes to 50 recipients at a time.
4. What are the ways to send faxes?
   You can send faxes through the following:
   Fax machine: Sending and Receiving Faxes from a Fax Machine
   Mobile app: Sending Faxes on your Mobile App
   Online FaxOut: Sending Faxes via FaxOut
   Email to Fax: Sending Office@Hand Fax Messages
   Desktop app: Using the FaxOut Feature of the Desktop App
5. How secure is the level of encryption used for fax applications?
   Office@Hand service is secured via Encrypted Browser Session which is applicable to all Internet browsers. It uses SSL Encryption and requires login credentials to view and send faxes.
6. Can I send faxes to toll free numbers?
   Yes, you can send faxes to toll free numbers from your Office@Hand Online Account, Desktop App, Email, Mobile App and traditional fax machines.
7. What are the Limitations for Sending Faxes via FaxOut?
   The file size limitation is 20MB. The page number limitation is 200 pages. We suggest breaking up large faxes into smaller documents to accommodate these limitations (e.g., when attaching multiple files, each file should not exceed 5MB).
8. Can I send fax to international number?
   Yes. All you need to do is purchase calling credits in order to send international faxes.
9. I can no longer receive fax notification email. What should I do?
   Make sure that the receive by email is checked and your email address is added to be notified.
10. Is the Office@Hand Internet Fax HIPAA compliant?
    No. The Office@Hand Internet Fax is not a HIPAA compliant cloud service.
11. How can I send faxes using FaxOut without my cover page showing my other company’s phone number/caller ID? 
    To send faxes displaying the phone number/caller ID that you want the recipient to see, you can create a custom cover page document with the phone number and other information you would like to show. Then, attach it as the first page of your fax. You will have to uncheck I want a cover page option to show your custom first page as the cover page for your fax. The fax Caller ID can also be set to Blocked on the online account.
12. How to send a custom cover page when sending a fax via e­mail?
    You can set the first page of the document you are sending to serve as a custom cover page. You can also attach a different file to serve as the first page of your fax. You have to uncheck I want a cover page option to show your custom first page as the cover page for your fax. In creating your e­mail, make sure that the subject header is empty or blank in order for this to work.
13. How long do faxes take to transmit?
    The average time to transmit a fax is about 1 minute per page. Depending on the file size and speed of the connection inside the fax machine you are sending, this process can be longer or shorter. A slower connection means longer transmission times.
14. Where can I view my received faxes?
    You can view your received faxes from the Inbox section of your Office@Hand Online account. You can also send a copy of the fax message to your email.

ADVANCED SETTINGS

1. How can I send a fax message using my Desktop App?
   You can use the Fax icon on the Office@Hand for Desktop app to send a fax message.
2. Can I forward a fax message from my mobile phone?
   Yes.The steps may vary though depending on the model of your mobile phone.
3. Can I block incoming faxes?
   Yes. You have the option to block incoming faxes.
4. How long are faxes stored on my online account?
   Your received faxes are stored for an unlimited time on your online account. You can store up to 200 fax messages.
5. How do I get a confirmation if my fax was sent successfully?
   To confirm, you can view your Sent Items on your online account.
6. Where can I get more information about Fax Advertising?
   To get more information, you may visit the Federal Communications Commission site for Fax Advertising or see the FCC’s Fax Advertising Guidelines.
7. How can I send to multiple recipients?
   You will need to submit a request to enable sending to multiple recipients on your account. Send your request by filling out the Credit Card Authorization Form (CCAF).
8. Can I resend failed fax messages?
   Yes. You can resend your failed faxes by going to the Outbox section from your online account.

Keywords: Office@Hand, Fax, Overview, general information, outbound faxing, 2916

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