AT&T Office@Hand

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Office@Hand: Viewing your messages on the Office@Hand Mobile App
Article #2720

How do I view or delete my received voicemail, text or fax message using my Office@Hand Mobile App?

You can access your received voicemail, fax and text messages in the Messages section of your AT&T Office at Hand mobile app.

Access Messages in your Office@Hand Mobile App

  1. Log in to your Office@Hand Mobile App 
  2. Tap Messages.

    Tap Messages

    Click the links for steps on these actions:
    View messages
    View Text Messages
    Listen to Voicemails
    View Fax Messages
    Share Voicemails/Fax Messages
    Bulk Delete Messages
    Jump to Message Thread Feature for iOS Devices (iOS Only)
    Swipe with Quick Actions (iOS only)

View messages

When opening Messages, it will view all messages by default. You can filter them by tapping the message type you want to view.

When opening Messages, it will view all messages by default.

You can Identify the message type based on these icons:

 

Message Type Voicemail Fax Text Message Group Message
Icon  Voicemail icon  Fax icon  Text message icon  Group Message icon

A new or unread message is highlighted in Blue. You will be able to see the Sender’s Details by tapping the Information icon next to the message. The information that you will see includes the Phone Number that your caller dialed to reach you. The Sender’s Contact Info page should allow you to Call, Text, Fax, Block, or Add the Sender to your Contacts List.

The Sender's Contact Info page should allow you to Call, Text, Fax, Block, or Add the Sender to your Contacts List.

View Text Messages

When viewing a text message, you may click on the space provided to reply. On the top­ right, you may click the Call or Delete icon.

When viewing a text message, you may click on the space provided to reply.

Listen to Voicemails

When viewing a voicemail, you may click the voicemail player buttons to play, pause, mute/unmute. On the top ­right you may click the send email, or Flag as read/unread icon. You may also share your received voicemails and faxes to any app directly from the detail screen.

When viewing a voicemail, you may click the voicemail player buttons to play, pause, mute/unmute.

View Fax Messages

When Viewing a Fax message, you may click on the icons on the top ­right to Delete, Flag as read/unread, or the Forward icon. On the Forward options you may select to Share to, Forward as Fax, and Print. You may also share your received voicemails and faxes to any app directly from the detail screen.

When Viewing a Fax message, you may click on the icons on the top­right to Delete, Flag as read/unread, or the Forward icon.

Share Voicemail/Fax Messages to other apps

Tap the Forward icon and select Share to while viewing Fax/Voicemail messages allows you to share the message to other apps.

 

iOS Android
iOS screen Android screen

Bulk Delete Messages

When viewing All messages or when in filter mode, you may click the delete icon and select multiple messages to delete. You may also click Clear to delete all messages.

When viewing All messages or when in filter mode, you may click the delete icon and select multiple messages to delete.

Jump to Message Thread Feature for iOS Devices (iOS Only)

The Interactive Notifications feature of the Office@Hand mobile app has features to make it easier for you to retrieve your Voicemail or Text Message.

Retrieving a Voicemail

  1. Swipe the notification to the Left for options.

    Swipe the notification to the Left for options.

  2. Tap Play to listen to the voicemail or tap Call to return the call.

    Tap Play to listen to the voicemail or tap Call to return the call.

  3. You will be asked to unlock your phone using Touch ID or by entering your PIN to continue if your phone requires protection for unlocking the screen. If your phone does not require a pass code or Touch ID, the action you selected will be performed immediately.

    You will be asked to unlock your phone using Touch ID or by entering your PIN to continue if your phone requires protection for unlocking the screen.

Retrieving a Text Message

  1. Swipe the notification to the Left for options to retrieve the Text Message.

    Swipe the notification to the Left for options to retrieve the Text Message.

  2. Tap Call to call the sender, or tap Reply to send a message.

    Tap Call to call the sender, or tap Reply to send a message.

  3. You will be asked to unlock your phone using Touch ID or by entering your PIN to continue if your phone requires protection for unlocking the screen. If your phone does not require a pass code or Touch ID, the action you selected will be performed immediately.

    You will be asked to unlock your phone using Touch ID or by entering your PIN to continue if your phone requires protection for unlocking the screen.

Swipe with Quick Actions (iOS ONLY)

 

The Swipe feature provides Users with quick commonly ­used actions for handling Messages or Managing Favorites and Documents.

The Swipe feature provides Users with quick commonly ­used actions for handling Messages or Managing Favorites and Documents.

Swipe Actions

 

Tab and Message Type Option Swipe Action
Messages Tab: (The FLAG icon)   Mark as Read / Unread left to right
 – Text Message  Call / Delete right to left
 – Voicemail Message  Forward / Call / Delete right to left
 – Fax Message  Forward / Call / Delete right to left
Favorites Tab  Delete right to left
Documents Tab  Forward / Fax / Delete right to left
Draft / Outbox  Delete right to left

 

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