View and manage user devices with AT&T Collaborate

With the AT&T Collaborate SM service, you can view all devices that are available at a specific site. You can view and manage devices assigned to users, and view devices that are not yet assigned. You can add devices to inventory in 1 of these 3 ways:

• You order the devices from AT&T, and we automatically add them to your device inventory.
• You manually add the device information to a user’s profile when adding or managing the user.
• You manually add a device to your device inventory.

When you add a device to a user’s profile, you’re designating that the user can make and receive calls with that device using the Collaborate service. The device can be an IP (Internet Protocol) phone, an analog adapter (connected to an analog phone or fax machine), or the Collaborate app that’s installed on the user’s smartphone, tablet, or desktop.

Note: The Mobile Audio Only app is included in Basic Voice Seat. For more information, see About the Collaborate app.

When you add a new device to a user’s profile, you need to know the device’s make and model. If this is an existing device, IP phone, or analog adapter purchased from AT&T, that information is already provided by Collaborate.

For a new IP phone or analog adapter, you need the device’s 12-character media access control (MAC) address. You can find the MAC address on the bottom of the device or on your invoice.

Assign or add a device
View and manage devices

Assign or add a device

Add a device to your site’s inventory if you want the device to be available later from the Add device list when you create or manage users. You can also assign a device to a specific user.

Assign a device to a user

1. On the Collaborate homepage, on the left menu, expand Users, and then click Manage users. The Manage users page appears.
2. Search for or select the user you want to manage. The manage page for the user appears.
3. Click Assign devices and apps. The Manage equipment page appears.
4. Click Manage devices and apps. The Manage devices and apps page appears.
5. Next to Primary or Secondary device, click Assign. The Assign a device page appears.
6. Click Advanced mode. The Assign devices and apps page appears.
   Note: If the user has an IP phone and the Collaborate app, assign the device that will be used most often as the primary device. By default, user device alerts are sent only to the primary device. Secondary devices can receive alerts if you set the user’s common device settings to alert all devices. For information about common device settings, see Manage user device settings.
7. Under Type, select 1 of these options, and then complete the steps for the option you choose:
   • Existing—Select a device from the table. These are devices ordered from AT&T that are available in your site’s device inventory, but not already assigned to a user.
   • New—Select the device’s make and model, and then enter the device’s MAC address. These are devices you purchased independently and are transferring to AT&T for service.
     Note: Select New to assign the Collaborate app.

Assign an existing device

1. On the Assign devices and apps page, in the Device setting section, select the following options, as applicable:
   • Internet access for the device.
   • Call waiting indicator (played when the user receives an incoming call while already on a call).
   • An audio codec setting for the encoding preference to use when calls are made from the user’s device. Not all codec preferences are supported by all devices.
     • G.722 provides HD voice between Collaborate users. This is the default codec for devices that support G.722.
     • G.729 is the default codec for devices that don’t support G.722. This codec requires minimal bandwidth.
     • G.711 requires higher bandwidth than other codecs but can provide higher quality in a noisy environment.
   • Select Calls per line key, which is the maximum number of active calls each line key can support. This setting allows call stacking on a single line key. This setting is most often used on smaller phones that don’t have many line keys or on phones that have a touchscreen display.
2. Under Other settings, turn features for the device on or off.
3. Under More settings, to manage each feature, click the Edit icon.
4. Under Line key settings:
   • To set up each key, click Assign, follow these steps, and then click Continue:
     • Enter a phone number or extension.
     • Enter a Line key label for the description that appears on the device’s key label. This is usually the last 4 digits of the phone number.
     • Under Number of line appearances, select the number of line keys to use for this line appearance on this device.
     • To allow this user to receive inbound calls on this line appearance, check Allow inbound calls.
     • To allow this user to place outbound calls from this line appearance, check Allow outbound calls.
       Note: If you allowed bridging, the Bridging status is On (green). You can’t change the bridging setting from this page. For information about common device settings, see Manage user device settings.
   • To add more line keys, click Add line key. If you reach the line key limit, the Line key limit window opens. Determine whether you want an expansion module for this device, and then click Continue.
5. At the bottom of the page, click Assign.

Assign a new device

1. On the Assign devices and apps page, under Profile, select a device make and model, and then enter a MAC address.
2. Under Device settings, to allow an expansion module, check Allow expansion module.
3. Under Internet, select an Internet option for the device.
4. Under Audio codec settings, select the encoding preference to use when calls are made from the user’s device. Not all codec preferences are supported by all devices.
   • G.722 provides HD voice between Collaborate users. This is the default codec for devices that support G.722.
   • G.729 is the default codec for devices that don’t support G.722. This codec requires minimal bandwidth.
   • G.711 requires higher bandwidth than other codecs but can provide higher quality in a noisy environment.
5. Select Calls per line key, which is the maximum number of active calls each line key can support. This setting allows call stacking on a single line key. This setting is most often used on smaller phones that don’t have many line keys or on phones that have a touchscreen display.
6. Under Other settings, turn features for the device on or off.
7. Under Line key settings, follow steps 4-5 in Assign an existing device.

Note: Under Other settings, if Hot Line appears, you can designate this device as a hot line, which means that the device automatically calls a specific number when someone picks up the handset. In this case, the user usually isn’t a person but a location, such as “Lobby.” For example, when users pick up the lobby phone, they’re automatically connected to the receptionist. If you designate this device as a hot line, enter the number that will be called automatically. The destination number is managed under Line key settings.

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View and manage devices

Manage device settings when you want to add a device description, set the codec preference, reset or reconfigure a device, or make other changes to a specific user’s device.

Note: You can manage devices only after you assign them to a user.

View devices

1. On the Collaborate homepage, click Select a site or Switch sites, and then search for or select the site you want.
2. On the left menu, expand Equipment, and then click Manage devices. The Manage devices page appears, listing available devices.
3. View devices or search for a particular device.

Manage a device profile

1. Follow the steps in View devices, above.
2. Click the device that you want to manage. The manage page for the device appears.
3. Click View and manage profile. The View and manage profile page appears.
4. In the Description field, enter a device description that will appear in reports. For example, you might enter the device’s location.
5. Under Device settings, select settings for:
   • Internet access
   • Audio codec
   • Call waiting indicator
6. Under Other settings, under Status, turn each setting on or off.
7. Under Additional device user settings, next to each setting you want to change, click the Edit icon.
8. When you’re finished, click Save.

Reset a device

Resetting a device sends a message to the device to check for new settings. Reset a device after saving all your changes. Before you can reset or reconfigure a device, it must be registered and connected to the network. For an IP phone, the device is reset when it’s idle so calls aren’t interrupted. While updates are being processed, the device is temporarily out of service. You’re prompted to reset a device each time you make changes and click Save.

Delete a user’s device

1. Follow steps 1-5 in Assign a device to a user.
2. For the device you want to delete, click the Delete icon.
3. In the message that appears, click OK.
   Note: IP phones and analog adapters that are deleted from a user remain in the site’s device inventory so you can reassign them to another user without having to re-enter the MAC address.

Delete a device from a site’s inventory

1. Follow the steps in View devices.
2. On the Manage devices page, from the Actions menu, click Delete.
3. Next to each device you want to remove, check the box, and then click Apply.
   Note: You can only delete devices that are not assigned to a user.
4. In the message that appears, click OK.

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