AT&T Office@Hand

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Using ## in transferring calls
Article #8385

How do I use the ## in transferring calls?

This article will guide you on how to use the ## in transferring calls.  Instead of using the Softphone buttons or IP phone (soft keys) when transferring calls,  you can also use ## while on a call. This will enable the Office@Hand server Transfer menu.

Transferring the call to another extension in your account

  1. Dial ## to place the caller on hold.
  2. When you place the call on hold by pressing ##, you will hear “You have a call on hold, to return to the call, press #.  To transfer this call to an extension, dial the Extension number.  For more options, press *”.
    Note:  The call will then be blind transferred to the other extension.  The caller will remain on hold until the other extension picks up or until routed to the other extension’s voice mailbox.

Transferring the call to a different phone number

  1. Dial ## to place the caller on hold.
    Note:  When you place the call on hold by pressing ##, you will hear “You have a call on hold, to return to the call, press #.  To transfer this call to an extension, dial the Extension number.  For more options, press *
  2. Press the star key (*).
    Note:  When you press the * key, you will hear “To transfer this call, press 1.  To cancel, press **”.
  3. Press 1.
    Note:  When you press the number 1, you will hear “Please enter the phone number or quick dial number (Flip Number) and then press #.  To cancel, press **”.
    QUICK TIP:  Using the Quick Dial for transferring calls will allow you to warm transfer the call.  To setup your Quick Dial Numbers (Flip Number), click Using the Call Flip Feature.
    Enter the phone number where you want to transfer the call then press # to complete the transfer.
    Note:  You cannot use the call transfer feature if the call was initiated from RingOut.

Keywords:  Transfer, Quick Dial, quick dial, ##, transferring calls, Desk Phones, ## transfer