AT&T Office@Hand

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User Roles and Permissions ­ Permissions | AT&T Office@Hand #10926
Article #10926

Permissions when enabled, can grant access or ability to modify multiple functions and features. You may grant access to main permissions to enable multiple permissions at the same time. You may also grant permissions to Users for specific access only. This article provides information about permissions.

User Roles and Permissions ­ Permissions | AT&T Office@Hand

Permissions can grant access or ability to modify multiple functions and features.

Example: A User needs the ability to access and modify User information for other users but not their call handling rules and other settings. In this scenario, The only permission that will be checked is User Settings > User Info.

Note: Some permissions depend on other permission. An example is granting permissions for Templates automatically grant permissions for users but you can grant permission for Users without granting Templates permissions. Hover your cursor above the permission to see this information.

Main Permission Individual Permissions Permission Details
General
  • Overview, Messages, Contacts, Standard User Tools
Permission to access the general sections of the AT&T Office@Hand is given to all Users. This allows Users to view their messages, add or edit their contacts, and access AT&T Office@Hand ‘s standard user tools.
User Settings
  • Call Handling & Forwarding
  • Messages & Notifications
  • Outbound Caller ID
  • Outbound Fax Settings
  • Phones & Numbers
  • Screening, Greeting & Hold Music
  • User Info
Access to view and modify all Users’ settings is granted to the Super Admin and User Admin predefined roles.

Permission for each of these sub­sections can be given individually so users can view and modify the user ­level settings on their own extension.

Phone System
  • Auto Receptionist
  • Company Numbers
  • Directory Assistance
  • Groups
  • Phones & Devices
Access to view and modify all settings under Phone system is granted to the Super Admin and Phone System Admin predefined roles.

Permission can be given individually so users can view and modify the company settings for each of these subsections.

User Management
  • Roles
  • Templates
  • User Groups
  • Users

Access to view and modify all settings under User Management is granted to the Super Admin predefined role, while the User Admin predefined role can view and modify all settings under User Management except the Roles section.

Permission for each of these sub­sections can be given individually so users can view and modify the settings (depends on permissions granted under the User Settings) of another extension.

Billing
  • Device Orders
  • International Calling (Enable/Disable)
  • Payment Method
  • Service Plan
Access to modify some and view all settings under the Billing tab is granted to the Super Admin and Billing Admin predefined roles.

Permission for each of these sub­sections can be given individually so users can view the AT&T Office@Hand ‘s Service summary and Calling rates, modify International calling settings, and renew contract.

Policies
  • Domestic calls
  • Internal calls
When granted these permissions, User can access and make outbound calls to: Domestic, Internal.
Features
  • Business SMS
  • Configure Intercom
  • Configure Presence
  • Desktop App
  • Developer Portal Access
  • Full Company Call Log
  • HUD
  • Internal SMS
  • Mobile App
  • Organize Conference
  • Quality of Service Reports
    ­- Full Access
  • Reports
  • Third Party Apps Access
  • User Call Log ­ Delivery
  • User Call Log ­ Full Access
  • User Call Log ­ View Only
When granted these permissions, users will be allowed to use specific features available on their AT&T Office@Hand account.
Company Settings
  • Account Administration
  • Appearance
  • Company Info
When granted these permissions, users will be able to make access and configure these settings.
Glip
  • Add Bots
  • Glip Access
  • Remove Bots
When granted these permissions, users will be able to access glip or other features such as bots.
Meetings
  • Meetings App Access
  • Meetings Reports
When granted these permissions, users will be able to access the Meetings App. Advanced permissions may be granted to access and use Meetings Reports.

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User Roles and Permissions | AT&T Office@Hand

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