AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

User Roles and Permissions ­ – Permissions | AT&T Office@Hand
Article #10926

Permissions when enabled, can grant access or ability to modify multiple functions and features. You may grant access to main permissions to enable multiple permissions at the same time. You may also grant permissions to Users for specific access only. This article provides information about permissions.

Permissions

Permissions when enabled, can grant access or ability to modify multiple functions and features. You may grant access to main permissions to enable multiple permissions at the same time. You may also grant permissions to Users for specific access only. 

How to view User Permissions

To access Permissions, Administrators should go to Admin Portal > Users > Roles, then select a role. Permissions are listed inside the Overview tab section.

To access Permissions, Administrators should go to Admin Portal > Users > Roles, then select a role.

NOTE: Administrators can hover the cursor above each permission to view more information.

Some permissions depend on other permissions, and cannot be disabled until other permissions have been disabled.

Some permissions depend on other permissions, and cannot be disabled until other permissions have been disabled.

Other permissions are not dependent on other permissions.

Other permissions are not dependent on other permissions.

Sample Use Cases

Sample 1

A User needs the ability to access and modify User information for other Users but not their call handling rules and other settings. The only permission that needs to be checked is User Settings > User Info.

Sample 2

A User needs to view the Users list without being able to modify the other extensions’ User settings. The only permission that needs to be checked is User Management > Users.

Example: A User needs the ability to access and modify User information for other Users but not their call handling rules and other settings. In this scenario, The only permission that will be checked is User Settings > User Info.

NOTE: Some permissions depend on other permission. An example is granting permissions for Templates automatically grant permissions for Users but you can grant permission for Users without granting Templates permissions. Hover your cursor above the permission to see this information.

Permissions when enabled, can grant access or ability to modify multiple functions and features.

List of Permissions

The table below lists all the permissions and what each permission allows the User to control or have access to.

Main Permission Individual Permissions Permission Details
General
  • Overview
  • Messages
  • Contacts
  • Standard User Tools
Permission to access the general sections of the AT&T Office@Hand online account is given to all Users. This allows Users to view their messages, add or edit their contacts, and access the online account’s Tools tab.
User Settings
  • Call Handling & Forwarding
  • Messages & Notifications
  • Outbound Caller ID
  • Outbound Fax Settings
  • Phones & Numbers
  • Screening, Greeting & Hold Music
  • User Info
When granted these permissions, Users can view and modify User-level settings for other Users as well. This set of permissions are automatically granted to the User Admin role.

Permission for each of these sub­sections can be given individually so users can view and modify the user ­level settings on their own extension.

Phone System
  • Auto Receptionist
  • Company Numbers
  • Directory Assistance
  • Groups
  • Phones & Devices
When granted these permissions, User can view and modify Company level settings. This set of permissions are automatically granted to the Phone System Admin role.

Permission can be given individually so users can view and modify the company settings for each of these sub-sections.

User Management
  • Roles
  • Templates
  • User Groups
  • Users

When granted these permissions, Users can view and modify User-level Settings and other User-Management changes which include creating
Templates and User Groups. The Role permission is only granted to the Super Admin role by default, and can only be granted to other Users via a Custom Role.

Permission for each of these sub­sections can be given individually so users can view and modify the settings (depends on permissions granted under the User Settings) of another extension.

Billing
  • Device Orders
  • International Calling (Enable/Disable)
  • Meetings Plan
  • Payment Method
  • Service Plan

When granted these permissions, Users can access and modify billing details and purchasing licenses.

Access to modify some and view all settings under the Billing tab is granted to the Super Admin and Billing Admin predefined roles.

Permission for each of these sub-sections can be given individually so Users can view the AT&T Office@Hand Online Account’s Service summary and Calling rates, modify International calling settings, and renew the contract.

Analytics
  • Device Status Report
  • Live Reports – Full Access
  • Live Reports – View Only
  • Performance and Company Numbers Reports
Users will be able to view, access, and create reports for the checked permissions.
Policies
  • Domestic calls
  • Internal calls
  • International Dialing
Permission for each of these sub-sections controls whether or not a user can make outbound calls to the corresponding destinations: domestic, internal, and international.
Features
  • Audit Trail
  • Business SMS
  • Company Call Log – Full Access
  • Company Call Log – View Only
  • Configure Delegates
  • Configure Intercom
  • Configure Presence
  • Desktop App
  • Developer Portal Access
  • Full Company Call Log
  • HUD
  • Internal SMS
  • Mobile App
  • Organize Conference
  • Third Party Apps Access
  • User Call Log – ­ Delivery
  • User Call Log – ­ Full Access
  • User Call Log – ­ View Only
When granted these permissions, Users will be allowed to use specific features indicated on the permission. Users can access the indicated features under the Tools tab.
Company Settings
  • Account Administration
  • Appearance
  • Company Info
When granted these permissions, users can access the indicated features.
Multi-Sites
  • Site Management
  • Sites Call Log – View only
Users may be granted permission to configure and manage different office locations under one account.
Glip
  • Add Bots
  • Glip Access
  • Remove Bots
When granted these permissions, users will be able to access glip and additional glip features.
Meetings
  • Meetings Feature
  • Meetings Reports
When granted these permissions, Users are allowed to access Meetings, Rooms, and Webinar. Users are also allowed to modify its settings and additional features.

Main article:
User Roles and Permissions | AT&T Office@Hand

Keywords: User Roles and Permissions ­ Permissions | AT&T Office@Hand 10926